Best Buy Rivertown Crossing

Great store, super helpful staff

I went in today, and had the pleasure of working with Dom at Geek Squad. He was extremely professional and patient with my iPad issue, even with it taking over an hour to straighten out. He was SO helpful, and didn't stop until he figured it out all while still helping other customers. I would highly recommend him! Thanks again, Dom.(:

I took my MacBook Pro into Best Buy at Rivertown Crossings on Saturday, August 7. It needed a new battery as the computer would not even turn on without being hooked up to the charger. I got a text that told me I needed to make an appointment to pick up my computer. When I got home, no charger! I understand the charger was not sent out with my computer. I think I left my charger there when I dropped it off. My beef is trying to get ahold of anyone at the store. If you call you get an AI operator and they will not connect you to the store. They fill out a telephone request form and I was told I would be called within 24 hours. No call. So I called the store again and had to speak to the AI operator who connected me with a person at a call center (very hard to understand). I once again was told they don’t have the capability to transfer my call to the store. So I had them fill out another telephone request form. 30 minutes later I get a call and the caller ID was Potential Spam so I didn’t answer it. The caller, Jason, left a voicemail stating they do not send out accessories with laptops but they can check the cameras to be sure. He said if I have any question, please call back. I called back immediately and I went through the whole process with the AI operator again. I am very frustrated because no one seems to listen to me. I know chargers aren’t sent out with laptops. What I was trying to ask was, did I leave my charger at Best Buy when I dropped my computer off? Totally my fault if I did, but I just wanted to talk to a human person to ask a simple question. Yes, please check your cameras as I know I had it there because the laptop is a 2022 model and as I stated before, the service person could not even turn my computer on without it being plugged in. This is not good customer service and extremely frustrating. This is why brick and mortar stores are closing left and right - Amazon is easier to work with. I will drive there tomorrow and if they do not have my charger, my replacement will be bought off Amazon as they sell Apple products too!!!!

Crap tech support! If your computer dies and you bought it on a sale then guess what you now have to pay more because they can only give you in store credits for a more expensive computer that has less specs!