Best Buy Baxter

Staff are robots and very under qualified to be in customer service. 1 month ago, went into Baxter Best Buy with $3500 to pay a bill. Told me limit was $3000. Kind of a bummer but made sense. Then they had to do a double count. No sweat, a mild holdup because they have to do a double count to make sure. Totally understandable and glad they did a double count. Today, sent my son in with my card and $1000 cash to pay bill. REFUSED to take payment because they needed ID. Did I mention when they told me 3.5k was too much and they had to do a double count that they NEVER asked for ID? Don’t bore me with your reply that it’s policy blah blah. Your store, your employees and your management team are extremely inconsistent. I was specifically told by a female manager some time ago that ID were not exactly mandatory. She provided me with a business card and her name and intruded me to mention to staff that it’s not necessary. She was a sweetheart and I bought 2k worth of stuff that day. It’s always these low level brown nosers eager for advancement that are impossible. I’ve shown ID a very long time ago and they barely even look at it. No swipe, no validation, just a peek followed by no official authorization that they have in fact seen an ID. Completely ridiculous and impossible to deal with staff that have the frontal cortex of a 9 year old. Not being able to pay a bill and having someone else do it with no success is pitiful. What about customers who have others running for them because they are immobile? Ever think of that? Here’s the best part, Went dozens of times to make purchases ranging from $20 to $5000. Never, NOT ONCE have I ever been asked for ID to use my card to buy something. NEVER. So I can spend 5k on your store and be anyone I want but when I want to give money to you I need ID? Give me a break for all that is holy. This is obnoxious. Your so called intermittent policy is useless and only serves to make a very simple task way more difficult than it should be. In closing, a short message to Best Buy staff and management. IF SOMEONE COMES IN PRETENDING TO ME ME AMD WANTS TO PAY ON MY ACCOUNT, LET THEM !!!!!!! Oh wait, how often does that happen? Exactly, NEVER. Your policy serves no purpose.

We came in to get a new phone for our son. At no fault of Best Buy the process of dealing with AT&T was a nightmare. The salesman Dom was super patient and helpful even though it took much longer than anyone anticipated. He was also assisted by Andrew who was knowledgeable in this department. We were so appreciative of their kindness and friendly attitudes through out the ordeal!

Shout out to the manager that made up a story about Zaggs warranty process requiring them to send the used protectors in for warranty, even though directly on the manufacturers website it states the opposite. This costed me over $60 to purchase a brand new protector from a different source. As a result, I will not be spending any money with ANY Best Buy location going forward.

Friendly staff and quick to ask you for anything. I was in and out in no time.