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Best Buy Burnsville
Services Offered
Geek Squad Services
Apple Shop- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Burnsville
How do I check product availability at the Burnsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burnsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burnsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burnsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1633 reviews)
Char T
March 21, 2025
1 out of 5
I hate to say this, especially after working for a Best Buy for 8 years. No one said hello for the greater or Lp person. No one offered us help as we were looking for a game that was listed online that you had! We watched 3 staff members standing around talking to each other. And a couple more doing the same thing. So we just went to a different store and spent more and got very friendly service!!
Response from Best Buy
March 22, 2025
Hello, Char,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64955459.
Kind regards,
^Aaron
Kathy D
March 21, 2025
1 out of 5
Geek squad lied repeatedly. We drive back and forth 300+ miles and the computer still won't work properly. We'll never buy from them again
Response from Best Buy
March 21, 2025
Hello, Kathy,
Thanks for taking the time to leave a review here on Google. When dropping off a device for repair, I can understand expecting it to be completed successfully.
If you require assistance, please send us a private message via social media. Our team would be happy to look into this closer and assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64954356” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Caitlin S
March 18, 2025
3 out of 5
New store seems nicely organized well-stocked. I removed stars due to an encounter with an employee, I explained a product (wireless MagSafe charger) that I was looking to re-purchase and he didn’t know what/where it was and decided to lecture me about how no item was ever really wireless. I found the item on my own within 5 minutes, please teach your employees that it’s okay to admit they don’t know where a product is…
Response from Best Buy
March 18, 2025
Hello, Caitlin,
Thank you for providing your feedback on Google. Glad to hear you are liking the store. Hearing that you had unpleasant interaction with an employee is frustrating. We would like to hear about your interaction, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64942371", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Ms B
March 18, 2025
3 out of 5
I was told to go to Best Buy for my Samsung Galaxy Z fold because of the issues I'm having with my phone and to find out the don't could not help me with the issue I was hacked and trying to find better options for my phone beside having to use Google who is the one who hacked my phone but it started with Xfinity then Google really surprised me with hacking my phone and also trying to STEAL $159.50 from my PayPal credit account but got declined
Response from Best Buy
March 18, 2025
Hey there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with your device. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64940290" and share your full name, email, and phone number.
Thanks,
^Jacob