Best Buy Burnsville

Came in with the goal to buy build a small studio for content creation. Gopros, a few accessories, mounts, batteries, lights, cameras, etc. I stood there for a while (30 mins) waiting. Asked twice for help and was told someone would be on their way. No help. I bought the things I needed and left not spending much here and just getting everything on Amazon, saved a lot more money. As a new location you'd think there would be more people willing to help, if your not in a business to help people why open a new location at all. This a major reason why places like this will dissappear. Poor leadership and piss poor service. Sorry I keep thinking best buy will actually want peoples money and help people. Workers are too involved in their own personal drama and lives to care about doing their own job. You had one chance to wow me and you blew it.

I will never shop at this location again. I waited 20 minutes to be helped with purchasing a new printer. I never was helped. I heard from several employees I need someone with a blue shirt to help me. There were not any available apparently. I waited and continued to ask for assistance. I finally left after waiting for 20 minutes. They deserve 0 stars.

Muy buena atención gracias por todo 👌

Geek Squad hung up on me. Twice. I called THE STORE twice. Was sent to global tech support twice. Was"cold" transferred from global support twice. Heard the local store's line ring twice. And heard the call end twice. I can't be sure it ISN'T a technical glitch (which they should be aware of and remediating) or *two agents in a row* that didn't know how to do a could transfer, but the *most likely* reason is that a staff member *in Burnsville* hung up rather than answering or letting it go to voicemail (which the second agent I spoke to told me to expect).