Cams in for a trade in, manager said it was all good to trade in burning needed an ID, I got my ID, manager told me I couldn't trade it in.
Response from Best Buy
August 12, 2026
Hello,
Thanks for sharing your feedback with us. We understand being told that your item would be able to be traded in, only for it to be denied after returning with your ID, wouldn't be welcome. We'd like to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/G8x6eB), Twitter/X (https://bby.me/KPkkzX), or Instagram (https://bby.me/2IZE9Y). Please also refer to your "Google review #202096" in your message.
Cristophers A
August 07, 2026
Excelente atención al cliente.
I had a gift card to buy an unlocked phone online. Went to pick it up and spent over an hour trying to pick it up. There system wouldn't scan it. What a waste of my time and then I had to cancel it through their app because they couldn't do anything or figure it out. How bad is your system when I can't even have in hand something that I had already purchased online?!
Response from Best Buy
July 31, 2026
Hello Becky,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us regarding your attempts to purchase a unlocked phone. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review # in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/loT22J)
• Twitter/X (https://bby.me/B3V1NN)
• Instagram (https://bby.me/IOzo6f)
Good store, usually find what I'm looking for here. Never had a bad experience with the staff.