Best Buy Burnsville

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

A new well laid out store. We got immediate attention walking in the door asking us how they could assist us. We had an excellent service specialist who really helped us nail down what we needed. Their price was less then a local competitor and we received better service. The financing offer was excellent making it easy to go ahead with the purchase. And the installation date was within a reasonable time frame.

1 star – extremely poor experience with Best Buy installation and in-store support. The installation team damaged plumbing under my sink, left my cabinet flooded, and turned off a valve that cut off hot water to my entire house. They told me to call a plumber and left. I then visited the Burnsville store for help, but was told there is “no solution” and to wait, despite active water damage and no hot water at home. Very disappointing response for an issue clearly caused by their service. I am now dealing with property damage, additional repair costs, and no resolution. This shows a complete lack of accountability and urgency. I need this addressed immediately.

Jesse was the best customer service