Nice store. I have been there twice, but times I waited a long time for help. You have to find staff and ask for help. Once I had there attention, they were friendly.
Response from Best Buy
August 18, 2026
Hi Mitch,
Thanks for your feedback. It's always our goal to provide helpful service when visiting with us, and we appreciate you taking the time to share this with us.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/y1uaRV, Instagram: https://bby.me/7QUXwo, or Twitter/X: https://bby.me/GilTZ8 and reference Google review 205293 in the details you provide.
Cams in for a trade in, manager said it was all good to trade in burning needed an ID, I got my ID, manager told me I couldn't trade it in.
Response from Best Buy
August 12, 2026
Hello,
Thanks for sharing your feedback with us. We understand being told that your item would be able to be traded in, only for it to be denied after returning with your ID, wouldn't be welcome. We'd like to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/G8x6eB), Twitter/X (https://bby.me/KPkkzX), or Instagram (https://bby.me/2IZE9Y). Please also refer to your "Google review #202096" in your message.
Cristophers A
August 07, 2026
Excelente atención al cliente.
I had a gift card to buy an unlocked phone online. Went to pick it up and spent over an hour trying to pick it up. There system wouldn't scan it. What a waste of my time and then I had to cancel it through their app because they couldn't do anything or figure it out. How bad is your system when I can't even have in hand something that I had already purchased online?!
Response from Best Buy
July 31, 2026
Hello Becky,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us regarding your attempts to purchase a unlocked phone. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review # in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/loT22J)
• Twitter/X (https://bby.me/B3V1NN)
• Instagram (https://bby.me/IOzo6f)