Best Buy Burnsville

I'd leave zero stars if I could. This is not a review specific to the Burnsville location, but that's the only option available to me. On 6/5 I placed an online order to which was to be delivered on 6/7. The item was picked up by the driver prior to the expected delivery time, but then the status updated to "delayed" on the shipper site, and the Best Buy status flipped to "returned". It took multiple phone calls and live chats to find that if the driver can't or won't deliver it on time, they just bring the delivery back to the store and then the order gets cancelled and refunded to the customer without their consent or knowledge! And to top it off, the customer service response was basically "oops, maybe try to buy it again 🤷‍♂️"!!! This is why people just buy from Amazon, which is what I should've done in the first place 😡

A new well laid out store. We got immediate attention walking in the door asking us how they could assist us. We had an excellent service specialist who really helped us nail down what we needed. Their price was less then a local competitor and we received better service. The financing offer was excellent making it easy to go ahead with the purchase. And the installation date was within a reasonable time frame.

1 star – extremely poor experience with Best Buy installation and in-store support. The installation team damaged plumbing under my sink, left my cabinet flooded, and turned off a valve that cut off hot water to my entire house. They told me to call a plumber and left. I then visited the Burnsville store for help, but was told there is “no solution” and to wait, despite active water damage and no hot water at home. Very disappointing response for an issue clearly caused by their service. I am now dealing with property damage, additional repair costs, and no resolution. This shows a complete lack of accountability and urgency. I need this addressed immediately.

Jesse was the best customer service