Best Buy Burnsville

The person who helped me with laptops was great, patient and informative. The person who tried to help with home security cameras, not so much. Didn't know much and didn't seem to want to find out.

I went into Best Buy looking for a new computer since my Microsoft Surface Pro was on its last legs. I don’t know much about computers, so I was hoping for some guidance from staff. Unfortunately, the experience was pretty disappointing. I was first directed to Geek Squad, but ended up waiting 10–15 minutes with no help, and eventually decided to look around on my own. I spent another 15–20 minutes at the computer section before someone finally approached me. The employee was polite but didn’t seem very knowledgeable about laptops, which left me even more uncertain since I was looking for expertise. In the end, I still bought a computer, but it felt more like I made the decision on my own rather than with any help. Prices were comparable to Costco and Sam’s Club, but there weren’t any noticeable deals, veteran discounts, or incentives for making a big purchase. What really frustrated me was the lack of customer service at the management level. When I tried to give feedback, the manager completely brushed me off and ignored me, which sealed my negative impression. The only reason I’m not giving a 1-star review is because the two employees I dealt with at the end were friendly and tried to help. Still, for a brand as big as Best Buy, I expected much more knowledgeable staff and better customer service.

when looking at a washer and dryer they told us we can get 15% back if we open a credit card. then when buying a washer and dryer they told us o it's 10%. All said and done we got 5% back as a reward! On the phone with customer service they hug up 2 times on me and I spent over 1 hour to talk to someone. They also sold us the wrong size gas line causing problems. Do not believe there lies about rewards! I will be closing the card after this and not shopping at bust buy anymore!

Steve