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Frequently Asked Questions About Best Buy Burnsville
How do I check product availability at the Burnsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burnsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burnsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burnsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1913 reviews)
Kyle F
October 01, 2026
5 out of 5
Alex is the man, helped me get a great gaming set up
Wanagì 1
September 14, 2026
5 out of 5
👍🏽 👌 very helpful here~
Brittany T
September 08, 2026
1 out of 5
Gustavo the supervisor is beyond rude. He would rather get his steps in walking and joking on the headset than help customers. I asked him twice if he could help with finding out if something was in stock and he couldn’t be bothered. He said if I would rather I could go outside and order online for pickup in my car. Just arrogant and far too unprofessional for the supervisor position.
Response from Best Buy
September 09, 2026
Hello, Brittany,
Thank you for sharing this experience with us. This is certainly not the experience we want for our customers. We strive to make store visits an embracing and enjoyable experience each time. And we expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this feedback addressed. Please start by sending us a private message on social media that includes your Google review #219939.
- Facebook (https://bby.me/w5LxIq)
- Twitter/X (https://bby.me/66ln4Q)
- Instagram (https://bby.me/4TAN7t)
Steph G
August 27, 2026
5 out of 5
The new Burnsville Best Buy is fantastic!! Bright, modern, and always pleasant to visit. Every trip there has been smooth, but the real standout is the store manager, Clint. On multiple occasions, he has delivered top-notch customer service. Truly exceptional service is hard to come by, and Clint nailed it. Highly recommend this location!