Best Buy Burnsville

Granite Unlimited loves to shop at best buy for all of our electronics!

I was greeted and asked my interest. I indicated a desk top computer, they directed me and radioed someone that I was coming to that area. I arrived to find an associate playing on their computer screen. I wandered a bit and a 2nd associate asked me what I needed and directed the first one to assist me. What a joke... All they did was look in the BB website in their phone. I provided more details i.e. 16gb ram, new monitor, webcam and speakers. Then the hunt began, back and forth between BB website and aisles in the store. On his 3rd trip back to the 'warehouse' I decided there was no skill/experience or help available here. So I left and purchased a new $1200 system elsewhere.

Best buy has gone to the dogs. Miss poor help. The employees act why are you asking me.

Bought a remote start, for a customer repair, and needed a new network switch as our stores internet went down. Found the items online, and I was in the area so stopped at store to purchase items. When I got back I noticed I didn't receive a receipt which I needed to submit to insurance company for payment. I called the number listed for Burnsville Best Buy and was sent on three different calls for help, but could not receive any as they said we didn't have an account with Best Buy. So, if you don't go through the process of creating an account, or you don't want an account because you rarely buy anything from them, you will receive no help. All I wanted was a copy of my receipt. I had the transaction ID, the amount, everything from our credit card online account, but Best Buy refused to search with those items. Forced me to drive an hour north for a receipt they never printed. This isn't a crime of the century, but when you call a store's number, and you get connected with someone in another part of the world, you cannot get anything done. Someone from the physical location could have solved my minor issue easily. Literally, you can't call Burnsville Best Buy and talk to anyone on site. They think it's efficient, but it took 30 minutes of sitting on hold, multiple attempts to gather my personal info, and 3 different repeats of why I was calling to be told go back to the store. Morons.