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Frequently Asked Questions About Best Buy Burnsville

How do I check product availability at the Burnsville Best Buy?
How do I check my order status?
My local Burnsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Burnsville stores’ holiday hours?

Recent Reviews

4.0
(1910 reviews)
Kelvin K
September 25, 2026
2 out of 5
Stopped in to possibly buy a security system, spent a few hours trying to figure them out online the day before and they seem very confusing. Figured I would just go to store and get something and talk with someone about my questions and what im looking for. Not looking for anything special, so I know that limits options, but just a couple of cameras to put on 2 indoor porches and maybe some sort of ring camera if possible, that went to a hub with a USB card or sothing else, because I dont want to pay a monthly subscription. Want more a plug and play thing. But Looks like everything you buy is going to monthly subscription unfortunately. I was open to whatever they had, but said I was looking at blink cameras online so started there, the display more limited than I thought it would be, but open to others, showed me a 4k camera system 400 bucks or more. Was only looking for something around 100, i know limits my options. Maybe best buy doesn't have anything to fill my niche, but just felt like I left knowing less than when i went in, and wondering if a guy can even get any simple system for around 100bucks. Credit to guy helping, was nice and he did try, but used his phone it seemed for any knowledge on systems, as to just knowing how the systems worked and able to talk about them freely without a phone. Yes, lots to know about different cameras, but that's why I went in, still old school and like talking face to face, but those times are going away unfortunately.
Response from Best Buy
September 25, 2026
Hi, We understand your concern about finding the item you wanted at the price you expected. To discuss your experience further, please feel free to connect with us through a private social media channel and mention review #226558. Facebook (https://bby.me/FHBUIP) Twitter/X (https://bby.me/A0IQkv) Instagram (https://bby.me/knkS80)
Wanagì 1
September 14, 2026
5 out of 5
👍🏽 👌 very helpful here~
Brittany T
September 08, 2026
1 out of 5
Gustavo the supervisor is beyond rude. He would rather get his steps in walking and joking on the headset than help customers. I asked him twice if he could help with finding out if something was in stock and he couldn’t be bothered. He said if I would rather I could go outside and order online for pickup in my car. Just arrogant and far too unprofessional for the supervisor position.
Response from Best Buy
September 09, 2026
Hello, Brittany, Thank you for sharing this experience with us. This is certainly not the experience we want for our customers. We strive to make store visits an embracing and enjoyable experience each time. And we expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this feedback addressed. Please start by sending us a private message on social media that includes your Google review #219939. - Facebook (https://bby.me/w5LxIq) - Twitter/X (https://bby.me/66ln4Q) - Instagram (https://bby.me/4TAN7t)
Steph G
August 27, 2026
5 out of 5
The new Burnsville Best Buy is fantastic!! Bright, modern, and always pleasant to visit. Every trip there has been smooth, but the real standout is the store manager, Clint. On multiple occasions, he has delivered top-notch customer service. Truly exceptional service is hard to come by, and Clint nailed it. Highly recommend this location!

About Best Buy Burnsville

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