Best Buy Burnsville

Went in needing a tv that I planned to buy that visit. I wandered around the TV section for 20 minutes looking for someone to sell me one. Got tired of looking and went up front. Was told someone would meet me back there. 20 minutes later a girl who had no idea what she was doing showed up. Since I had done the research I knew what I wanted anyway. She goes to the back room and 10 minutes later she comes back and says they had one left which I had already told her that fact from my research. She brings me up front and I see that the box was open. She rings me up and tells me to drive up to the store to load. I ask her if she was going to tape the box shut. Oh,.you want it taped, yes I do. She summons another incompetent to tape the box while I pulled around. Lo and behold, they brought the box out and it was taped but was clearly still open. They dumped the box off at my truck and said have a nice day offering no help to load. The next tv I buy will be anywhere but best buy.

Verizon has the kiosk for cell phones here...? They don't have many good soundbars. I want to show and tell but nothing. You can try yourself.

I'd leave zero stars if I could. This is not a review specific to the Burnsville location, but that's the only option available to me. On 6/5 I placed an online order to which was to be delivered on 6/7. The item was picked up by the driver prior to the expected delivery time, but then the status updated to "delayed" on the shipper site, and the Best Buy status flipped to "returned". It took multiple phone calls and live chats to find that if the driver can't or won't deliver it on time, they just bring the delivery back to the store and then the order gets cancelled and refunded to the customer without their consent or knowledge! And to top it off, the customer service response was basically "oops, maybe try to buy it again 🤷‍♂️"!!! This is why people just buy from Amazon, which is what I should've done in the first place 😡

A new well laid out store. We got immediate attention walking in the door asking us how they could assist us. We had an excellent service specialist who really helped us nail down what we needed. Their price was less then a local competitor and we received better service. The financing offer was excellent making it easy to go ahead with the purchase. And the installation date was within a reasonable time frame.