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Best Buy Burnsville
Services Offered
Geek Squad Services
Apple Shop- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Burnsville
How do I check product availability at the Burnsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burnsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burnsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burnsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1706 reviews)
Justin S
July 22, 2025
1 out of 5
Date of visit 07/21/25 : Extremely frustrating experience at this new Burnsville location. I had purchased a new Switch 2 where they did not put my trade in on the order. We had to do a return and repurchase for it, but on the repurchase they did not put my Total membership on it. After explaining it to them they called the manager over, but we waiting 5-10 minutes for them even though it was not busy. The manager, Jess, came over and said that they see my protection plan, but I explained that is the old one and it will be cancelled. They did not do anything about it after a back and forth for 20 minutes. After this I went to the Eagan location and they were able to fix this in less than 2 minutes. Thanks for the big headache and waste of time as a long time Best Buy customer.
Response from Best Buy
July 22, 2025
Hello Justin
Thanks for reaching out and providing your feedback about your visit to our Burnsville location. I am happy to hear that your concerns about your protection on Switch 2 was addressed. I would like to document this for you. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #19187. Please send us a private message providing us with your full name, email address, and telephone number to start. I look forward to hearing from you!
Facebook (https://bby.me/c5ehqd)
Twitter/X (https://bby.me/c0th9q)
Instagram (https://bby.me/vulz1f)
Google Review #19187
Thanks,
^Ezra
Bruce A
July 18, 2025
5 out of 5
Great Experience and Service
Gypsy “
July 12, 2025
4 out of 5
Helpful staff. Especially the one very pleasant and helpful transwoman. Thank you. Sadly they didnt not have what I needed but pointed me to where I could find it.
Fabian N
July 10, 2025
3 out of 5
To have very a select few for headphones or your phones or speakers And it seems very pricey
Response from Best Buy
July 15, 2025
Hello Fabian,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/iqige6), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 13552" and share your full name, email, and phone number.
Thanks,
^ Vanessa