Did not have promotional Pokemon cards.
A month ago, i went to buy a tv. The associate, David, told me if i opened a best buy credit card, i would receive $150. So i agreed to open a card. As i was filing out the information on the pad he was telling me what to press on the pad machine, than was given the option if i wanted a card to only use at best buy or i could use anywhere. After i was finished with opening the account, he than let me know that the $150 would be in credit and i would receive it in about 4-8 weeks. I went back to the store today to see if the credit was on my account, a different associate than informed me that since I chose the 24 month interest fee option, that I would not be getting the $150 credit. I was never informed prior. He told me it was one option or the other. So I than spoke with the manager Zack. He was very rude and immediately started speaking to me as if I was lieing and as if i did something wrong.
He also said, well why did you choose the 24 month option, that or was on the pad and that I had to have read it. I told him, I never read it, I was never informed of that. When I was pressing the pad, David was telling me what to press up, and trust the associate, i was just pressing what he was telling me to press. He was arguing with me stating i had to read it. He than left without saying anything, came back a couple minutes later and said he just looked at the footage and the footage showed me choosing the 24 month option. I reiterated to him, i did not read it, David was telling me what to press on the screens. Zack than offered me 5%back in hopes to satisfy me, which would equal about $60 some dollars. I told him absolutely not, that is not what i was sold on. David falsly sold me on something that was not accurate. I have filed complaints with corporate as well as the credit card company.
Response from Best Buy
November 18, 2024
Hello, Julie.
Thanks for reaching out and leaving us your feedback. We would love to document your experience as we are always looking to improve our services and operations. We would also like to help in any way possible. To connect with a live representative you can contact us through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number to complete the documentation process. Also, please reference Google Review #64442527. We look forward to working with you!
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Regards,
^Jason
Maddie A
November 16, 2024
Great customer care answered questions about the products I was interested in. Greeted promptly and no high pressure salesmanship.
I had recycling to do. They accepted it without question