Best Buy Coon Rapids

We’ve had a really good experience at Best Buy. My son purchased several computer parts and accessories there for his PC, and we were very happy with the experience. The selection was good, and it was easy to find the different components and accessories we were looking for. Because we had such a good experience the first time, we came back again and purchased headphones, cables, and other accessories for different devices. The staff were helpful and friendly, and they were willing to answer questions and help us find the right products. I also like that they have a wide variety of electronics and computer products all in one place. Overall, we’ve had a positive experience here, and we’ll definitely come back again when we need more computer or electronic items.

If I could give no stars, I would choose that for this purchase experience. I purchased an HP OmniBook X 17.3 inch Laptop from Best Buy on July 28, 2026, received it on July 31, 2026, and paid approximately $1,730. Less than two months later, the laptop has experienced repeated blue-screen crashes, and Windows has created five separate crash dump files. I ran HP’s Fast System Test, Extensive SSD Test, and Extensive Memory Test, and the tests passed. The laptop remains covered by HP’s active manufacturer warranty. I have taken good care of this computer. I went back to Best Buy looking for help with a serious problem on a recently purchased laptop. Instead, much of the discussion centered on accusations of physical damage and whether I had purchased a monthly protection plan. I cannot confirm whether this laptop had previously been returned or had an issue before it was sold to me. Still, repeated blue-screen failures this soon after purchasing a $1,730 computer sold as new make me seriously question the condition of the unit I received. I expected much better product quality and customer service from Best Buy.

Not like it used to be

Wasn't bothered to bad, place didnt seem overly busy and was generally clean. Been a while since I had been to one so wondered around seeing what they stock now.