Best Buy Coon Rapids

A month ago, i went to buy a tv. The associate, David, told me if i opened a best buy credit card, i would receive $150. So i agreed to open a card. As i was filing out the information on the pad he was telling me what to press on the pad machine, than was given the option if i wanted a card to only use at best buy or i could use anywhere. After i was finished with opening the account, he than let me know that the $150 would be in credit and i would receive it in about 4-8 weeks. I went back to the store today to see if the credit was on my account, a different associate than informed me that since I chose the 24 month interest fee option, that I would not be getting the $150 credit. I was never informed prior. He told me it was one option or the other. So I than spoke with the manager Zack. He was very rude and immediately started speaking to me as if I was lieing and as if i did something wrong. He also said, well why did you choose the 24 month option, that or was on the pad and that I had to have read it. I told him, I never read it, I was never informed of that. When I was pressing the pad, David was telling me what to press up, and trust the associate, i was just pressing what he was telling me to press. He was arguing with me stating i had to read it. He than left without saying anything, came back a couple minutes later and said he just looked at the footage and the footage showed me choosing the 24 month option. I reiterated to him, i did not read it, David was telling me what to press on the screens. Zack than offered me 5%back in hopes to satisfy me, which would equal about $60 some dollars. I told him absolutely not, that is not what i was sold on. David falsly sold me on something that was not accurate. I have filed complaints with corporate as well as the credit card company.

Great customer care answered questions about the products I was interested in. Greeted promptly and no high pressure salesmanship.

I had recycling to do. They accepted it without question

Best Buy has changed a lot over the last 25+ years, but with change, they still deliver with quality merchandise and service. The employees may be new at times, but they always have satisfied our needs, and when they make a mistake, the corrections are made to fix the problems.