Best Buy Duluth

Very helpful by assisting us in choosing the right TV setup for our home.

Helpful friendly staff

🚨 NEVER BUY A PHONE FROM BEST BUY! 🚨 After this experience, I will never buy another phone from them. I purchased a phone from Best Buy and received it in the mail three days later. It worked for ONE DAY before getting stuck in SOS mode. I cannot make or receive calls or send or receive texts. I called for help and was told to update the phone and wait 48 hours. I did. When the issue happened again, I called back and was told to repeat the process. I followed every instruction, and five days later, I still had no working phone service. I RUN A COMPANY. My clients are getting upset because they cannot reach me and I cannot return their calls. This is affecting my business. All the troubleshooting and waiting dragged this past the 14-day return window. I was then told I had a faulty device and needed to bring it to the store. Best Buy said they couldn’t do anything and sent me to AT&T. AT&T said they couldn’t do anything and sent me BACK to Best Buy. When I called Best Buy again, I kept getting transferred to different departments. I finally reached a supervisor who said there was nothing they could do, and the call ended with them hanging up on me. So now I’m stuck with a phone I paid for that worked for ONE DAY, cannot use for calls or texts, and am being told I cannot return. I reported the problem early and followed the instructions I was given. I should not be left paying for a faulty phone because that troubleshooting stretched beyond the return window. Best Buy, I want a replacement or a refund. Being transferred, sent between stores, and told “there’s nothing we can do” is unacceptable.

This is the second TV I've purchased from this Best Buy this week and the screen is completely busted up. The first one was just as bad and I thought that was a fluke. I exchanged it and this is what I received.