Made an appointment with the geek squad. They were very helpful, explained everything that needed to be done for my laptop, had the part needed for my repair, and completed the task when it was promised.
Gone are the days you can walk in and get what you want. I needed a can of compressed air for some computer cleaning, nope. I needed a paper shredder, nope. The model of printer i wanted, nope. They said they could ship it to me but I wanted to feel it in my hands. Oh, the compressed air could only be shipped to the store so I would have to drive 34 miles to pick it up. The staff was helpful and apologetic and the store was clean but lots of empty shelves. I ended driving 25 more miles and gave my hard earned $345 to a competitor as they had everything in stock. They definitely have fallen off their prominent position they held in the 90s & early 2000s.
I had a 5 star experience with AJ Mitchell who not only took the time to walk me through the options but made sure that I wasn't getting more TV than I needed. Because of his knowledge and expertise I ended up buying a more state of the art TV than I had originally even intended!! He completely understood my needs as a consumer and made the experience a breeze. I could not recommend him more! Unfortunately I was unable to find a way to review him from my transaction so I took to Google!