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Best Buy Eagan
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Eagan
How do I check product availability at the Eagan Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eagan Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eagan stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eagan Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2300 reviews)
John M
January 11, 2025
5 out of 5
This store is part store- part warehouse. Yes, there are the standard items on the floor, but at the front, you can ask the associate for specific items- even ones that aren't always on the store floor, or in any other stores- and they will grab it out of their warehouse. In a few minutes, boom! You have your product. All of the staff is friendly, helpful, and knowledgeable. That is very important.
Robert R
January 03, 2025
1 out of 5
I bought a car starter for my daughter before Thanksgiving for Christmas. Realized they sold me the wrong model that doesn't work for her car. Came back into the Eagan store got it straightened out the week before her 12/21 appointment. This took at least an hour to fix. On my way to the appointment to drop her car off I received a call that the tech was sick and they would have to reschedule. I was told I would get a call on Monday 12/23. Never received a call back and have left two messages. Worst customer service experience I've ever had.
Response from Best Buy
January 03, 2025
Hi, Robert,
Thank you for sharing your review with us. We never want to make getting your items installed to be a difficult process, but can see how this experience has not been an easy one. We would like to follow up and explore the best ways to get this taken care of.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64639657" in your message. Thanks!
Sincerely,
^April
Andre C
January 02, 2025
1 out of 5
Bought pixel tablet, defective, 4 days later tried to exchange it but only had a different color, sale price went up 20$ and "supervisor" at the front would not exchange it. Company turning into trash over 20$ and their 14 day return policy. Need to learn how to keep their customers, if there are any left
Response from Best Buy
January 03, 2025
Hi, Andre,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64637279 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Mary V
January 01, 2025
2 out of 5
Did not find what I was looking for.it was a wasted trip.
Response from Best Buy
January 02, 2025
Hi Mary,
Thanks for sharing this review with us here. I'm concerned to hear you weren't able to find what you were looking for in our store, which I understand could be disappointing. We'd be happy to discuss this further with you to document this feedback and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64633798.
Thanks,
^Caleb