Best Buy Eagan

Their installation bay has a technician named Eric who appears to be lazy and looking for excuses to avoid doing his job. I have had a long-standing issue with my new speakers for the past 5-6 months because every time I went back to them with new information on the failure mode he would blow it off and blame it on the radio or wires. I have not been able to enjoy quality sound yet. It's frequently distorted even at low volumes. Finally, a friend investigated and determined the issue is indeed inside the speaker as I suspected. The technician who appears to be the leader is sharp and motivated and immediately set me up with an appointment to make it right without question. I really don't want this review to reflect poorly on the other technician(s) so I wanted to clarify that. It's just disappointing that they would hire somebody who causes issues for customers.

2 things to pre warn you about coming to this location. 1. If you're going to buy a phone the best option is to buy it outright and take it to an actual in store location of your provider (verizon/at&t) for them to finish the steps neccesary to get your phone up and running. If you try to buy it and getting it going in store at Best Buy they will upsell any and all products they have then tell you that you can't buy the phone until you open a line. Instead just go to a store employee and buy the phone and take it to your in store provider( as stated above). Understand that the provider inside best buy is either a franchise employee or 3rd party employee somewhat associated with your provider who run mostly off commissions. 2. If you go earlier in the day most times a store employee will be right there at the front willing to help you find what you're looking for, towards the end of the day you'll have more employees out on the floor but you'll rarely have come up and ask if you need help and when speaking to the manager on the floor they'll tell you "I'm trying to run a store here" and push you off onto another employee before disappearing not to be seen again. So best advice come in at the right time or your experience will be less than optimal. Hope this helps.

Helpful staff..Selection could be a little better..

Very easy to purchase needed television, and explain everything!