Frequently Asked Questions About Best Buy Eden Prairie
How do I check product availability at the Eden Prairie Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eden Prairie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eden Prairie stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eden Prairie Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2479 reviews)
Carter H
November 21, 2024
1 out of 5
Store employees are fantastic. Customer service over the phone is horrendous, garuntee you won't even speak to a person at the store and be transferred a few times to someone else. Bought an item in store to he shipped to me because it's out of stock. Delivery dat comes and nothing shows up so I call and get passed around for a couple hours just to find out my order doesn't exist but they got my money anyways. Absurd.
Brian D
November 20, 2024
5 out of 5
Thank you Kate for being so helpful today!!
Jeff K
November 20, 2024
5 out of 5
Extremely friendly soon as I walked in the door directed me where to go made some changes to my account. Made an appointment for Monday can't wait to go back so excited thank you again for everybody that works hard at Best buy!
Jacob H
November 12, 2024
1 out of 5
Heard staff talking behind my back about how stupid someone was for asking a question and a camera.
Response from Best Buy
November 12, 2024
Hello Jacob,
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. This is never how we want our customers to be treated. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64415532" and share your full name, email, and phone number.
Thanks,
^Vanessa