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Frequently Asked Questions About Best Buy Eden Prairie
How do I check product availability at the Eden Prairie Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eden Prairie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eden Prairie stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eden Prairie Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2713 reviews)
Katie R
November 03, 2026
1 out of 5
Bought a Samsung ring less than a year ago that has been nothing but issues. Trying to get it replaced through warranty and found out we were sold an item that the warranty was already expired 2 months BEFORE we bought it. No wonder the ring didnt work! Hoping they make it right, so far weve only gotten the run around.
Response from Best Buy
November 04, 2026
Hello, Katie,
We can certainly understand the frustration that would be associated with dealing with an item that is not working properly. We can also understand how you would feel to find out that the coverage had been ended when you were going to use it.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/jIpVd8)
Twitter/X ( https://bby.me/LrK3pz)
Instagram ( https://bby.me/FmmvWS)
Please be sure to mention your review, #247901.
Karen D
October 14, 2026
1 out of 5
They didn't have staff in the TV Department.
Response from Best Buy
October 14, 2026
Hi,
Not receiving assistance in the Home Theater department can be frustrating. We'd like to learn more about your experience. Please send us a private message through one of our social media channels and include review #238263 when providing additional details.
Facebook (https://bby.me/DvABhi)
Twitter/X (https://bby.me/IJslkd)
Instagram (https://bby.me/azahO6)
Non A
October 11, 2026
1 out of 5
Tried calling the store and didn't appreciate the AI service. Then was forwarded to a very unhelpful customer service representative who also sounded AI.
Bns I
September 12, 2026
2 out of 5
That lady at Geek squad was very rude. Told her I didn’t have the serial sticker on the laptop and don’t know if she was in a bad mood/antisocial but she just said she couldn’t help and walked off.