emmanuel i
August 16, 2025
sad 😭 after save money for make kids happy buy large TV 86 LG, now buy something never use or exchange Waste money. after work I ordered LG TV 86 at Best buy Eden prairie MN, always if want any electronics stop by best buy but I was wrong, got to pick up tv the agent told me already if there scream cracked it we will not exchange it, I think maybe it's just normal said. come home and open box effectively was cracked scream impossible to use, was so late now how to return it, called you feel already resistance, so much friends at work no one said Good about Best buy return or exchange, even my wife's friends at work story. it's sad and not honest if best buy knew about is products and not fix the issues. this is the details: LG 86 Inch Class UHD Series 4K UHD TV with webOS 24 $749.99
SKU: 86UT7590PUA.AUS
Closed before 9 even though the store closed at 9. However Apple Maps said they close at 10. Very annoyed
Response from Best Buy
August 13, 2025
Good Morning, Jake,
We absolutely understand how you are feeling after seeing the hours listed incorrectly and being unable to visit the store. Our store hours for this location are 10 a.m. to 9 p.m. for Monday through Saturday and 11 a.m. to 7 p.m. on Sunday. If you need any additional assistance, please feel free to reach out to our team on social media via private message. From here, we would partner you with a specialist who would be happy to help.
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Went in to buy an $800 TV. The TV wasn't displaying a demo video. I asked for assistance as was told "doesn't look like it's playing video right now sorry" and left. I'll take my purchase elsewhere. Appreciate the help guys
Response from Best Buy
August 10, 2025
Hello, Bryant,
Thank you for taking the time to share your experience here on Google. We understand how important a working display can be, and we would lie to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 27357.
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We look forward to assisting you there.
Regards,
^ Brandon
Hello Eden Prairie Best Buy, I visited your store to pick up my new TV. Upon entering, I was greeted by Joe, he kindly directed me to the pickup counter where I was greeted by Marcus. My order was placed under my wife and after locating my order Marcus informed me it was not yet ready, but he would expedite it and get it ready as soon as possible. While I was waiting, I asked Marcus some questions about the TV and after answering he asked me where I was putting the TV which is in our basement. He then asked me if he could show me another option from Sony which might better fit my needs, of course I agreed. He showed me a Sony TV which is better for darker rooms than what I ordered which is a great fit for our basement. I am taking the time to write this review because your employee took the time to answer my questions, recommend a different TV than what I already paid for, and exceeded my expectations. Marcus said I might get a survey in my email which I didn’t but also mentioned a Google review, I would give the Eden Prairie Best Buy 5 Stars 10 Times! Fantastic employees and customer service, I will be sending everyone I know here to buy their technology.