Best Buy Eden Prairie

Not what it used to be, in the past two years I've spent agood amount of money on Samsung at Best Buy. I've been ghosted 3 times by their install team (I canceled, did not renew my membership of $200 a year.) Not worth it, now we're dealing with a system they sold my kid, has blown 3 times, and her Air Conditioner stopped working. Everything worked when she brought her car in first for a Viper alarm/ remote start followed by a system. And no she doesn't blast her music. Not impressed with the declining concern for their customers. We've spent ALOT of money at Best Buy over the years.

Employees were very helpful. Was there on a Tuesday morning and there was a short checkout line.

Best Buy Geek Squad in Eden Prairie, MN Caution when bringing your laptop to the Geek Squad! On 21 August the Geek Squad rendered by Dell laptop totally unusable. I should have listened to the agent who checks in customers. I simply needed help to install a Pass Key. This agent told me that she knows nothing about Pass Keys and Geek Squad will not help with "business" devices. I asked her to check with other Geek Squad agents to see if anyone understood Pass Keys. From the back room of more experienced agents, another agent came to the front desk. He took my laptop, asked me for a "code" to use with the Pass Key. Unfortunately, he struggled with the setup for the Pass Key. Twice I noticed that this agent used his own finger to touch the Pass Key's biometric fingerprint scanner component used for local user verification. He confidently told me that the Pass Key was all set up. I had also brought a second Pass Key to use as a backup if I misplaced the first Pass Key. The agent then followed the same setup process for this second Pass Key and then he closed out our appointment. When I returned to my office to use this Dell laptop, I first discovered that I could no longer access or open using the Pass Key. Then, without the Pass Key, I was not able to open anything on my laptop. Most unfortunately, I can no longer use my laptop. Do I dare to go back to the Geek Squad to see if they can rectify this failed Pass Key Setup??? Know this--do NOT let a Geek Squad agent anywhere near your computer. Agents are newbies who lack computer competency.

Jammie and Suzanne in the car audio department figured out issues with my system that others could not. Professional and super friendly