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Frequently Asked Questions About Best Buy Eden Prairie
How do I check product availability at the Eden Prairie Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eden Prairie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eden Prairie stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eden Prairie Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2677 reviews)
Tony W
June 20, 2026
1 out of 5
I am writing to express my extreme dissatisfaction with my recent experience at the Best Buy in Eden Prairie. To be honest, it is one of the worst electronics stores I have ever visited, and I believe the level of service provided warrants a zero-star rating.
Specifically, the customer service I received from the Geek Squad was incredibly rude. Furthermore, the staff appeared to have no knowledge of the products or services they are meant to support. The lack of professionalism and expertise reminded me of the decline of retailers like RadioShack.
Because of this experience, I have decided that I will never shop at another Best Buy location again. I believe the management needs to address these systemic issues immediately.
Response from Best Buy
June 21, 2026
Hello Tony,
We can see why you’d be frustrated if you felt you were treated rudely during your visit to Geek Squad. We would like to learn more and see if we can help in any way. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #175097 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/xWj6jm)
• Twitter/X (https://bby.me/KoXzEP)
• Instagram (https://bby.me/IjEvqE)
HANZ W
June 18, 2026
5 out of 5
Jim in car audio was great and helpful and knowledgeable about sub woofers and installation. Helped me order and made installation appointment as soon as possible I will continue to buy all my car audio needs from Best buy and hope it's bill to help me thanks bill 👍🏽 😊
Jeremy K
June 13, 2026
5 out of 5
Very respectful staff.
Alex B
June 12, 2026
1 out of 5
Not much help 30 people working no one helps you they just walk around and look busy
Response from Best Buy
June 12, 2026
Greetings Alex!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience asking for assistance in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #171786" for reference. You can find us here:
Twitter(X):
https://bby.me/ybtBq6
Facebook:
https://bby.me/4eVhkE
Instagram:
https://bby.me/MjyqJq