Best Buy Eden Prairie

Poor managerial experience and needs additional training. Unable to use words and is unable to provide reasoning for herself or staffs lack of words.

My experience here was pretty poor today. It is probably not representative of the store overall, but was of a particular sales person and the model of phone I came in to see. I came in to see and handle some of the phones in person particularly some of the Motorolas and a Pixel phone. The Moto phone that I was most interested in and had mostly come to try was completely not working and after asking multiple sales people they couldn't get it working so they couldn't even get a sense of it. There were a lot of sales people around but I feel like I got minimum attention while I tried to talk with my husband overseas about the options on the phone and deal with my toddler. It's hard enough for you until I learn to do things and then when nothing works it's annoying.. The bigger issue is that the salesperson who kept helping me give me almost all completely incorrect information in a very confident and arrogant tone in which he assured me he knew how they worked. He told me that the pixels had side button fingerprint readers which is not correct. He told me that the Motorola did not have headphone jacks which was also not correct. He would make up facts and confidently assert that that's the way they were instead of looking up the details to give correct information. He was interested in upselling, but not interested in accuracy and truly being helpful. almost everything he told me could be googled and found incorrect. He really needs more training and more humility to look up and give correct facts rather than act like he knows it all off the top of his head when he's getting it all wrong.

Amazing staff helped me right away

Needed additional high quality video cables and EP MN location had several options. BB never fails to provide solutions.