Azriel in customer service is awesome! This is why I go to brick and mortar stores. I had multiple car mounts for cell phones that broke, and he went over and above expectations to find me one that he has had for many years. I wish I could compliment the workers on the floor. Three of them were doing an easy mount of a shelf, and very reluctant to give me help, pointing across the store, saying " it should be somewhere over there."
Not helpful in the slightest, my IPhone 13 Pro Max has a white screen and I haven’t even purchased three months ago. Do not buy your apple electronics through Best Buy they will not help you even if it’s a faulty product. EDIT: I already took my phone to apple and they fixed it free of charge, maybe that’s why the person in the front shouldn’t turn people away with high prices and false accusations.
Response from Best Buy
August 05, 2026
Hello Kailia,
Thanks for your review. We can understand your concern here regarding your phone having a white screen after just three months. We'd be happy to assist here however we can and look into what may be possible.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 198805.
Great help as soon as you walk in the door
LUVEZ1978
August 01, 2026
I was in a hurry and the young man (Trevin) at the door was so kind and helpful. Not only did he find my item quickly... He smoothly did his pitch to get me as a customer. Today I was there doing a doordash but tomorrow I'm going to be there as a customer thanks to Trevino!! Good job.
Hey Best Buy. He's a keeper.