Best Buy Eden Prairie Outlet

Awesome experience at the Outlet today !! I found the washer/dryer I was looking for and saved $900 on the purchase.

Little hard to find but great customer service. In the rain a girl carried my tv out.

Worst experience I have ever had with a Best Buy. Bought a washer and dryer. Paid for delivery and installation. Emma was the associate who helped us and she was more concerned with her group chat then actually helping us. Sent us the wrong washer but it was fine. It was in working order so no big deal. Delivery and install went fine. Installation Techs were great. Set up washer and dryer no issues. The next day the dryer quit working. It would no longer heat up. Took 2 weeks for Geek Squad to come out. Geek Squad rep was great. Unfortunately nothing he could do to fix it. Recommended returning the set and getting a new one. Went back to store and had Emma again. Maybe the first time was a fluke. Nope. Still so busy on her phone I had to ask her questions multiple times before she could be bothered to look up from her phone to answer me. Confirmed the return of the washer and dryer. Picked out another washer and dryer. Paid the difference in price and was assured that we would have it delivered AND installed. NOPE. Delivery driver called a week later and said he could only deliver. Was not able to install. Took new washer and dryer back to the warehouse and said customer service would reschedule with installation. Customer service informed me that I would have to pay $150 again for the install. Mind you this is now 9/18/26. I have not had a working dryer since the original purchase on 8/22/26. I did not get a refund on the original install fee and now am being told I have to pay a 2nd install fee. Over all this has been a horrible experience. I don't know if it is the store, the associate, or customer service, but I won't be shopping with this Best Buy Outlet again. Certainly won't be working with Emma again or paying for any installation services. Long rant over. Just be careful with which associate you work with there and be wary of the install services.

Worked with a salesperson to select a washing machine model. In the time it took to walk from the floor to the cash register, someone bought that exact unit online. Salesperson couldn't do anything about it and there were no other units of that model. I get that it's hard to sell a single item both online and in the store, but it was a frustrating giant waste of time. I guess maybe buy online or don't bother.