Best Buy Eden Prairie Outlet

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

I ordered a TV from Best Buy. When it was delivered, the box had clearly been hit by a forklift, and the TV was broken. The delivery driver was just a delivery and gift person. He did not ask me to sign at first. I pointed out that the box was damaged and told him I would not sign for it. He then asked me to sign anyway, but I refused. He left the damaged TV in my basement. When I opened the box, the TV was indeed broken. I contacted Best Buy and eventually received a refund. They sent someone to pick up the TV, but they did not do a thorough job. They took only the TV itself and left everything else behind: the box, packaging, and protective foam, all scattered on the floor. They refused to take their own boxes, leaving me to clean up and hire someone to dispose of the waste. This is not acceptable. As a business, they are responsible for taking back the packaging when they pick up a return. Please have someone with authority contact me so I can explain what happened in full detail. Thank you.

The store is nice, the staff are very welcoming, I will always recommend friends

Devanshu was very helpful