The store is nice, the staff are very welcoming, I will always recommend friends
Devanshu was very helpful
I had a very positive experience today picking up a TV I ordered online. Emma was great and helped me ensure the tv had all the components and inspected everything to make sure it worked appropriately. She even helped me pick out a new sound bar for the tv and helped fit everything in my car. Great service!
I was scammed. My 2024 Sony TV was swapped out for an 2019 Sony TV and no one is willing to help. Store told to call corporate, corporate told to call store. Insanely frustrating experience and I’m out $500 because no one cared to help.
Response from Best Buy Outlet – Eden Prairie
May 09, 2026
Hi there!
Thank you for your review. We're sorry learn you have concerns with your TV that have gone unresolved. We'd be happy to look into this to see what we can do to help.
For support, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention Google review 150284 in the details.