Best Buy Eden Prairie Outlet

I should have heeded the warnings on how awful this place is for installation. My husband and I currently have a built-in refrigerator that has stopped working and we went to the Best Buy Outlet to find a replacement. Long story short, the 19 year old kid working with us had NO IDEA what a built in fridge was and so when the installation crew came they were not prepared with a big enough truck or the tools to remove it, EVEN THOUGH WE WERE VERY CLEAR ON WHAT WE HAD. I brought pictures for Gods sake to show them! Now it’s been over a WEEK with the new fridge waiting in our garage and 2 separate crews have come to our house unprepared to remove a built in So so awful I will warn anyone to never buy from here

Great deals and great people. Thanks, Hunter

Purchasing anything from this store should come with the explicit warning buyer beware. I purchased a Bosch gas range that only said it had a dent in the side, which was true. A significant issue that wasn't mentioned on the ticket was that it was missing a gas regulator, which is a $380 item on a $1,200 range. I've been a builder for over 40 years but am not an appliance expert and only found this out when i sent my $140 an hour plumber to hook it up and he couldn't complete my job, but could bill me for his time! I called Best Buy and talked to a representative who was completely useless and simply parroted that it was an open box, yeah, i got it. I guess if they were actually appliance experts, they would have known that it was missing a critical part necessary to actually make this item work. I will never shop there or recommend that any of my clients do so either. They are a joke.

Highly recommend this location one of the best staff I’ve ever encountered working at any best buy location they were so attentive and friendly, knowledgeable highly recommend this location!