Best Buy Eden Prairie Outlet

My husband Brian and I bought a refrigerator from here. Preston was very helpful, honest and explained everything to us. He is great! He explained policies we didn’t understand. We really appreciate him. Thank you

This originally was a great experience! I found the salespeople to be attentive and answered the questions I had. I decided to pick up my dryer myself and that whole process was very smooth. The problem came later. Due to my laundry room being remodeled, I was not able to use my dryer until 21 days after purchase. The first time that I used it, a grinding sound came from the back of the drum. I immediately stopped the cycle. I contacted Best Buy customer support the next day and they said there’s nothing they can do because it’s 14 days past the purchase date unless I want to purchase a plan. 3 weeks from purchase and Best Buy doesn’t stand by their products. I was told by the salesman that the products were backed for 1 year AND that all the products were tested before they went to the outlet floor. Clearly he was misinformed or just straight lied to me. I now have 2 toddlers and no dryer. Money is tight, hence why I went to the outlet. And Best Buy still stole money from me. I am a proud Minnesotan, and always support MN companies first. That being said, I will never spend one more dollar at Best Buy. Clearly they have no ethics and don’t care that they ripped off a working class family.

Helpful staff

Great prices and services.