Poor service. Lack of training. Lack of leadership. Rude. You name it.
Response from Best Buy Outlet – Eden Prairie
January 30, 2026
Hello, Ahmed,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/7lfvky), Twitter/X (https://bby.me/dkzlvt), or Instagram (https://bby.me/v9ot12). When you message us, please include a copy of your Google review number #110994. We look forward to working with you.
This was my 4th purchase at this location and for the first time things didn't go seamlessly. BUT - things happen - it's HOW they are handled when they do that counts! Aiden from this location was so professional, polite and I had no doubt his only goal was to fix my problem and not make it difficult for me! That is RARE these days - and I couldn't feel more valued as a customer and taken care of! 24 hours later - everything was addressed and I was kept in the loop through the entire process! A one of a kind experience and grateful for the service I received! Thanks!!
Blake P. was awesome! He made the trip to pickup a TV & soundbar a breeze.
Great deals, just have to look for them. Found a matching stove and microwave for a good deal, installation and removal of the old stove and microwave.
Again, you have to look around to find the hidden gems, even some of the scratch and dent items are all in great shape.