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Best Buy Eden Prairie Outlet
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Recent Reviews
3.9(603 reviews)
Dawn L
April 17, 2025
2 out of 5
Swear prices are not much better than the actual store
Response from Best Buy Outlet – Eden Prairie
April 18, 2025
Hello Dawn,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 65052868" and share your full name, email, and phone number.
Thanks,
^Vanessa
Anup A
April 17, 2025
3 out of 5
Good place if you are looking to carry the appliance and install yourself, with delivery and installation payment better to go with new appliances.
Response from Best Buy Outlet – Eden Prairie
April 17, 2025
Hello and thanks for reaching out on Google, Anup.
We understand the frustration when not satisfied with an install service and we would like to hear more. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 65050032.
Kindly,
^Graham
Jennifer S
April 07, 2025
5 out of 5
Amazing customer service! The people that work there are amazing!!
Matt
April 05, 2025
1 out of 5
Poor customer service. An employee exhibited frustrations when my fridge was not taken for safety reasons. I contacted Best Buy through their website and was told that I picked the fridge and they were unable to schedule it for delivery because I "already picked it up." I was told to call the store tomorrow to see if they have the fridge! Customer service was poor. Shop ANY WHERE ELSE!
Response from Best Buy Outlet – Eden Prairie
April 06, 2025
Hi Matt,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65013332.
^Caleb