Best Buy Eden Prairie Outlet

I hate to do this but this place has the worst customer service ever. Gentleman came to ask what he can help with and I asked him a question, he turned around and went to help another customer. It’s a jungle. Not worth it anyway.

I needed a replacement monitor and this lovely young woman went above and beyond to locate missing cords (I'm sorry I forgot her name, but she had cool hair and a real smile). Ultimately we found an identical monitor in the box, which she also made sure was complete. I got a fair price, but more importantly, I felt cared for, especially in the sense that she helped me get what I wanted, not what she wanted to sell.

Overnight parking, let me unload 24 hours early

I ordered a TV from Best Buy. When it was delivered, the box had clearly been hit by a forklift, and the TV was broken. The delivery driver was just a delivery and gift person. He did not ask me to sign at first. I pointed out that the box was damaged and told him I would not sign for it. He then asked me to sign anyway, but I refused. He left the damaged TV in my basement. When I opened the box, the TV was indeed broken. I contacted Best Buy and eventually received a refund. They sent someone to pick up the TV, but they did not do a thorough job. They took only the TV itself and left everything else behind: the box, packaging, and protective foam, all scattered on the floor. They refused to take their own boxes, leaving me to clean up and hire someone to dispose of the waste. This is not acceptable. As a business, they are responsible for taking back the packaging when they pick up a return. Please have someone with authority contact me so I can explain what happened in full detail. Thank you.