Stay far away from BEST BUY. There's zero accountability for delivery purchases including paying for extra same day delivery. While someone who repeats "I understand" at nauseam from their 'home office' who barely speaks English will repeat their subcontractors words "that's how we do business" won't even apologize for their subcontracted shippers. Waited 9 hours and counting....but I have to work for a living and no one will give straight answers or do their jobs. I pay...they play. I won't give them another chance. They owe me more than an apology.
Response from Best Buy
February 19, 2025
Good Morning, Corey.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64828616" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Joshua A
February 18, 2025
Joseph in home audio helped me out with a very specific request. He got me exactly what I needed. Great customer service.
Dmitrii P
February 16, 2025
Hello everyone!
On Saturday, February 15th, we went to Best Buy to check out the newest Samsung Galaxy S25 phone.
Ben explained and showed us everything in great detail and was very friendly.
Ben, the best salesman at Best Buy!
Best Guy at Best Buy!
Dmitrii and Svetlana.
Best buy is thr worst greediness businesses. In ability to budget on struck return policies wven when its clear a new product is not working . Don't waste your time with greedy corporations. After the third time getting screwed over with return policy. I will never be back and canceling my card.
Response from Best Buy
February 15, 2025
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support on your recent purchase.
If you are outside of the return period, and the product is not working, most items have a 1-Year Manufacturer's Warranty. I would encourage you to reach out to the manufacturer directly for support.
If you require additional guidance on this matter, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, Convo #64816970” when reaching out on social media.
Regards,
^Ravi