Best Buy Minnetonka

When to pick up an open box TV I bought online. First he brought me some else's tv. I said that's not my TV. He said yes it is, I said no it's not. Then he brought out the right one. I asked if it had the remote, he said yes. We brought it out and it did not. With all of the hand prints on the screen and rough handling I decided not to buy it and returned it. He put the LG G4 screen side down on the dolly. Yikes! I recommend more staff training on moving flat screens. All other service was fine. He was calm and kind. Manager was super. Just that weird issue with TV handling.

I had a situation today where it was impossible to reach anyone at a store by phone, and information given to me by corporate customer service turned out to be incorrect. When I made the trip to the Ridgedale store based on information I was given by the customer service representative, I would have incurred some extra expense with the service I needed, but the manager at Ridgedale made an exception, not due to any mistake made by his store, but because he understood that as a company, Best Buy steered me wrong on the pricing, and by making it impossible to reach the actual store to confirm any details before going there in person. Good customer service.

Friendly helpful staff, had exactly the wifi router we needed

I went in yesterday to buy an appliance. I looked around for an associate to help me with the purchase. Eventually I went to the customer service desk, who said someone would help me shortly. I went back to the appliance area and waited another fifteen minutes. That entire half of the store was completely empty of employees. Just me standing out in the open, waiting for someone to take my money. I finally went to the front of the store and found an associate, who told me only one person in the store could help me with appliances. He pointed at a guy standing outside in front of the store. Just standing there, doing nothing. As far as I know that person was never made aware that there was a customer waiting to buy an appliance. Evidently if the one employee who can handle appliances is unavailable, then you're simply out of luck when it comes to purchasing one. I left the store and will make my appliance purchases elsewhere.