Bought a refurbished phone the day my phone broke, went to get it the next day, and brought it home only to find out it hadn't been wiped. Called the store only to get an AI assistant, got a real person who represents the store, but can't connect me to the location. Got a second department who told me to go back. I went back. They told me they actually can't solve the problem, and I should just return it.
Response from Best Buy
August 06, 2026
Hi, Ian,
We share your frustration and would like to help with phone concerns. Please send a private message using the links below. When doing so, please but sure to state that you are responding to "Google Review 199031".
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Horrible associate at pickup desk. Purchased phones from another best buy said it wouldn't be an issue. Had wonderful customer service at primary location. Now it is. There is no reason to be asking me why I need so many phones. It was explained at the primary purchasing store. Call to speak with store manager at problem location. Dumped into an AI circle and then a call center in india. Refused access to speak with a manger to address the uncouth associate. Call center then accused me of being a reseller. Turned my awesome customer service from primary store into a negative purchasing experience with entire company. Not the Best Buy of Old. :-(
Great customer service, very easy process when buying a new phone
Once again thought I'd give this place a shot for something easy like a case for my tablet. It absolutely nothing not even a cheaper
Response from Best Buy
July 19, 2026
Hello Paul,
Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #190377 in a private message. We’re here to listen and help however we can.
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