Went in with my fiancée looking for a new tv. Dylan helped us out, and he did a phenomenal job. We had a tv in mind, and Dylan was super helpful explaining the differences in quality and price ranges. He was very professional and honest during the whole interaction. He helped us find a different tv that would better suit our needs that we could not found on our own.
Thank you Dylan for giving us an awesome Best Buy experience,
John and Micheala
Item in stock but no display
Went to best buy... bought a washer and dryer... got it delivered a week or so after ordering... washer was not working correctly.. called to have it serviced.. said someone would help within 48 hours.. no call and no servicer.. called back.. customer service stated ticket was never submitted.. need to wait another 48 hours... 48 more hours got a call saying no servicers were in my area... best buy was going to replace the defective washer...can't get one delivered until 9 days.. waited 9 days... got a call on the 9th day saying they cannot deliver my washer due to it being back ordered.. please wait another 9 days.. no apologies, no credits off my new washer not working.. couldn't use old washer due to paying best buy to take it.. couldn't use brand new washer for over a month after ordering and paying for it... would not recommend this company for a new appliance..
Response from Best Buy
August 15, 2026
Hi, Justin,
Thank you for taking the time to reach out on Google with a review. It fully makes sense expecting support when it comes to concerns around an appliance delivery. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #203598 in your message. You can find us here:
Facebook (https://bby.me/SjLcb9)
Twitter/X (https://bby.me/bTCAY3)
Instagram (https://bby.me/nx7Cil)
We hope to hear from you!
When you call them the AI assistant is garbage and I would like to talk to a actual person rather than spending 10mins trying to get to that
Response from Best Buy
August 09, 2026
Hello. If you need any assistance or have any questions, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.