Best Buy Mankato

All tech products under one roof with some good offers

It sucks that this is our only electronics store for 100 miles in any direction. The staff sure think they are smart. It's hilarious watching them pout when called on their BS. Bring back radio shack for the love of Pete so I can fix my own electronics for 10 bucks. I'm not paying Best Buy 200 bucks to solder a capacitor, poorly I might add.

They had cards out on shelves that are not available for purchase. They are holding them for their own employees instead of selling to the general public. Will not return.

I went to buy a remote start for my wife’s vehicle at the beginning of December. I was told the installation had to be done in Eden Prairie (1 hour from where I live). I told them that was fine, when they scheduled the appointment they told me the parts would be there. The day of the appointment we got to the Best Buy in Eden Prairie and were told it was at a different location and that I could buy it again there but I would have to reschedule my appointment. I then called the Best Buy in Mankato where I bought it and made the appointment to see what was going on. The lady that I talked to said everything looked right on her end. I asked the lady if she could call the Eden Prairie Best Buy to let them know. She called and was told my appointment was there but the parts were sent to a different location. I ended up contacting corporate to make a complaint. I was told I would get compensated for my troubles I just had to go to the store and speak to the manager. I did end up going to speak with them so I could make the complaint and get my appointment rescheduled. The guy that was rescheduling my appointment told me he was not sure what the guy before did but there was a mess with the whole transaction/appointment. He ended up having to cancel the whole transaction and make a new one but turns out they didn’t even have that remote start available anymore….what happened to the one I purchased? He told me the next available appointment would be the December 26 but they wouldn’t get that remote start in until the 27th and the next available appointment would be in February. I ended up canceling the whole thing and spoke to the manager about my whole experience and asked if I could at least get compensated for my time. He asked for my information and said he would speak to his higher ups and would contact me in a couple days. It’s been almost a month and haven’t heard anything. Really bad experience will not be buying there again. :(