Best Buy Maple Grove

I would give the Geek Squad 0 stars if it were an option. I took my phone to their “apple certified” repair center and walked away with more damage to my phone than when I dropped it off. After inspecting the phone and pointing out the damage, they offered to give me 1/2 off the cost of the repair which was $15. To note this is a brand new $1000 phone. I was so insulted I thought they were joking. I asked to speak to a manager and was told they were busy and it might be a while. I asked if they were in house to speak to in person and show them the damage, and was told they were. That was lie number 1. After waiting 10 minutes, a young man returned stating the manger left at 5 (must be nice), and had a very busy day tomorrow, but would give me a call. They then demanded that I sign a form stating I am satisfied with the repair and accept the phone as is before I take it home with me. Again, I thought they were joking because I paid for the repair up front and I own the phone, it is my property. At that point, I was getting no where so told them I was leaving, but please have the manager call me. As I was walking out they yelled that I couldn’t take my phone with me without signing the form. They then proceeded to yell and threaten that this was “all on camera”. Not sure how they think they can stop a customer from taking their own property with them and also think that I am gong to sign a form that I could not agree less with. Not only is it incredibly disappointing to have my phone repaired only to have it damaged more, the entire interaction and lack of onsite management was a complete joke. Shame on me for not using my better judgment and just taking it to the Apple Store. I booked the appointment through Apple’s website site as this location is listed to have a certified Apple technician. Unfortunately this experience is far from what I would have expected from a place that claims to be “Apple Certified”. Please, whatever you do, do not take your phone or any electronic here for repair!!!

I'd like to commend Best Buy employee Enda Dallmann for the time he spent with my wife and I this morning in regards to a defective battery that was with our Dyson V15 vacuum cleaner purchased a couple of weeks ago in Maple Grove. He was right on it and was courteous and accommodating. We left there satisfied and smiling after our encounter with Enda.. Thank you Best Buy and Enda!!! .

So I went in there close to close due to the fact when I went in on Saturday to exchange a case for my phone the guy putting on new case dropped in cracked my screen protector. I was expecting them to say “the best we can do is give you a percentage off a new screen protector being I didn’t buy the screen protector from Best Buy in general, but the manager Zack stepped up and was willing to not only replace the screen protector but also put it on for me free of charge. He was very sweet and completely willing to help as best as he could. Definitely a stand up manager and person in general thank you Zack, thanks to you I will be coming to this Best Buy whenever I need something.

Good deals on electronics, they also have a geek squad if I you need help with your devices