header_logo

More to Explore

Frequently Asked Questions About Best Buy Maple Grove

How do I check product availability at the Maple Grove Best Buy?
How do I check my order status?
My local Maple Grove Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Maple Grove stores’ holiday hours?

Recent Reviews

4.1
(3166 reviews)
Esteban D
January 11, 2025
5 out of 5
Good place to find what you want in tech, good customer service
Knel L
January 05, 2025
2 out of 5
"Reliable" customer service lol. I can always count on the customer service by best buy to be non-existent. I went in to go buy a replacement phone and waited by the phone service/sales station per the front door security/staff. I sat there for 5-10 minutes without any assistance - note the staff at the front said he would call someone before he sent me there. I can thank Best Buy for saving me money by giving me the time to find other solutions online (used my wife's phone). I left once I saw a better deal online; it's not like I was going to get proper service there anyways. Ended up buying a new pixel 9 pro XL with my phone carrier and am currently writing this review from my new Pixel. I try to avoid Best Buy if I can although they do sometimes have good sales. There are always 10 sales rep around the store either pretending they're helping someone or if they are helping people then it's at a snail's pace. It's literally easier to find some obscure item in the back corner on your own than to find someone for help/questions. Target stores staff one person at their technology area and they provide 2x the service. Walmart has a part time staff usually lingering around their tech space doing 5 jobs and provides a comparable service. Best Buy sales floor is a joke. Can't complain about checkout desk as I've never had issues checking out so I left a star for that.
Response from Best Buy
January 05, 2025
Hello, Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place. Please add Google review 64646944. Regards, ^Kristy
Kirsten J
January 04, 2025
1 out of 5
Went to Best Buy in maple grove today after calling the store to order a screen protector for pickup over the phone. When calling they told me that they would install the screen protector for me on my iPad. I waited in line to pickup my screen protector and was told I need to go wait in line at mobile after waiting there in line once I finally got to speak to someone they told me I now needed to go wait in line for geek squad once there then they told me that they would charge $15 to put the screen protector on. After being ran all around the store and only buying a screen protector from them for it to be installed by them they charge you to put it on. What a waste of time.
Response from Best Buy
January 05, 2025
Hello and thanks for reaching out on Google, Kirsten. We understand the frustration of this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64643880. Kindly, ^Graham
Anibal E
December 21, 2024
2 out of 5
This location definitely needs more staff, I asked for help to buy a phone and I waited about 15 minutes for someone available
Response from Best Buy
December 22, 2024
Hi Anibal, Thank you for taking the time to share your feedback with us. I completely understand how frustrating it can be to wait for assistance, especially when you’re eager to make a purchase. We truly value your input and would love to report this to our corporate team to see how we can improve staffing at this location. To help us assist you further, please send a private message on one of our social media platforms: Facebook: facebook.com/BestBuy X (formerly Twitter): twitter.com/BestBuySupport Instagram: instagram.com/BestBuy In your message, kindly include your full name, phone number, email, and let us know you’re reaching out about your "Google Review." Please also mention the conversation number: 64591947 so we can quickly identify and address your concern. Thank you again for bringing this to our attention. I look forward to assisting you further! Best regards, ^Magee

About Best Buy Maple Grove

bestbuy.com