Best Buy Maple Grove

I went to Best Buy to get a new screen protector installed under warranty. An African American woman with excessive lip gloss and rocking a wig helped me, her shirt said Verizon, when I approached her she had a nasty attitude and she ended up installing a screen protector on my I phone 17 pro max that was supposed to go on a I phone 18. My front camera island was blurry from the wrong screen protector and when I went back she just kept saying that the package said 17 and 18 no apology at all she just kept rolling her eyes. Thank god for the nice Samsung and android gentleman that corrected her mistakes in front of her. Hopefully she learns from her colleagues. The new one was out of stock of course so I had to get it shipped to my home which is an inconvenience because I wanted them to install it. My experience here was extremely stressful and I wasted a ton of fuel.

Dan is the man! Excellent service

I was there around 4:35-5pm on Sunday Sept 27 at the Maple Grove Best Buy location. That was the worst customer service I've ever experienced at a Best Buy and I don't like leaving negative reviews but this one was so bad I had no choice. I was by the rectangle area where employees help customers set up their phones etc looking for an item. No assistance, no one checked in to see if I needed any help in that area. The lady closest to me registered me and just knowingly turned the other way rather than ask if I needed assistance. I was later told that the lady who did that was the HR lady filling in to help out. She of all people should know better. The store was just employees hanging out with each other or on their phones rather than attending to customers. No hello, no how can I help you? The only positive from this experience was the two workers in Geek Squad, Alex Ademodi and the Hispanic Lady who was working in Geek Squad at that time. The Hispanic lady had excellent customer service, greeting guest, interacting with them in a timely manner, listening patiently to her customers' needs, and displayed excellent communication even as the Geek Squad area filled up a little. I was very impressed by her! Alex Ademodi also did a great job answering my questions and taking care of what I needed with my phone. Geek Squad 5/5 stars, the rest of the store 0/5.

Daniel Nelson is the best manager in the world Best buy have to keep they're eye on him good worker hard working and the best patient listen understood every customer make sure you leave from the store with happiness thank you Daniel Nelson manager@ Best buy in maple Grove you are the best. Also Braylen Davis I just want to say a big thank you to you for your hard-working your patient and understand I was overwhelmed and I enter the store but you do your best and put smile on my face thank you Best buy keep Davis he's a good hard-working guy.