Best Buy Maple Grove

Poor customer service and policies at this location or just Best Buy now? Never had issues in Minnetonka with trying to exchange a receiver that doesn’t work for what I needed as a gift with a receipt. Spent a hour picking out what I needed and was happy to spend $600 after the return which was around $100! The manager was going to make me sign up for the program to be a member or I couldn’t return it. It cost money for that and you have to cancel after or it will keep charging every year. He stated because of it being 60 days and the box being open they would have to have me sign up for the program. I asked to have the a partial credit instead and just not sign up. The manager refused and said they don’t resell open box at maple grove. Well!!! I had speakers being brought up to the counter that were open box? Something’s not adding up here!!!! So I took the receiver and left without buying anything and will never buy from Best Buy again! I’ve spent a ton of money buying all my electronics from them for the past 25 years, never again… No wonder the store and parking lot were empty at 6pm on a Friday… oh and I don’t have social platforms so no facebook instagram or twitter so don’t send me that BS response

Michelle who works in geek squad was super nice and helpful she was able to help install mine and my dad’s car remote starters and she did it super efficiently and fast. If you need a remote starter come to her.

Best Buy Geek Squad in Maple Grove, MN is absolutely five stars. Ben and the team are always busy—and for good reason. They clearly know what they’re doing and consistently deliver excellent customer service. They’ve been a huge help to both me and my team. Thank you!

Easy online pick up order.