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Frequently Asked Questions About Best Buy Maple Grove

How do I check product availability at the Maple Grove Best Buy?
How do I check my order status?
My local Maple Grove Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Maple Grove stores’ holiday hours?

Recent Reviews

4.1
(3175 reviews)
Katie
February 19, 2025
4 out of 5
Prices is meh, but look of store is good. Wish they had what I was looking for.
Paul A
February 16, 2025
3 out of 5
President day sale ads. My top 3 washing machines, none in stock. All on backorder, no dates available. Couldn't sell any of the floor models. When your washer goes out. Just have to settle for what's available
Response from Best Buy
February 16, 2025
Hello, Paul, Thank you for the review. I completely empathize with your feelings of frustration regarding the difficulty in purchasing a washing machine, especially when they are either out of stock or on back order. It’s certainly a challenging situation to be in, and I can see how that would be quite upsetting. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64820378. Regards, ^Kristy
Tenzin P
February 15, 2025
1 out of 5
I wish there is an option for Minus Star. Best Buy is so irresponsible; their service stops once payment is made. I recently went to the store and bought two items that cost almost 30K. The salesperson said that the items would be delivered to my address on Feb/6th and even promised that the items would be delivered in the morning. but failed to deliver on the 6th, which cost me hundreds of dollars from the home renovation crews as they needed to postpone the project due to delayed delivery from Best Buy. Next, Best Buy rescheduled the delivery date for Feb 13th; the same thing happened again; they sent a text message only at the last moment and rescheduled again on 20th. Normally, they won't pick up the call; even if they pick up the call, they will shut you down with different stories. One of the agent even said to me that delaying was not their fault and asked me to cancel the order if I wanted to. I went to the store, and the store salesperson said that delivery is not their responsibility. In a nutshell, Best Buy is sweet when you buy and pay money, but after that, nobody takes responsibility for whether or not the items are delivered. So, you'd better not order anything from Best Buy if it's not available in the store, or else, the story will become very long.
Response from Best Buy
February 15, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my orders will be delivered during the timeframe indicated when the order was placed. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64816352". Full Name E-mail Address Phone Number Regards, ^Josh
Jo F
February 07, 2025
5 out of 5
Clean and helpful

About Best Buy Maple Grove

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