"I bought a Samsung TV and was assisted by a Samsung team member, Nahvier. He made the process easy and simple, was knowledgeable, and answered all of my questions. The whole staff was awesome."
Stephani R
November 10, 2026
Very disappointing customer service. A cashier refused to process my purchase based on assumptions rather than taking the time to ask questions or clarify the situation. They could not provide a written policy explaining the restriction and even went as far as accusing me of being "dishonest." I was simply trying to make a purchase and was met with unnecessary hostility and disrespect. I understand stores have policies and purchase limits, but there is a professional way to enforce them. No customer should be made to feel embarrassed or humiliated over an assumption. This experience left a very negative impression of the store.
Response from Best Buy
November 11, 2026
Hello,
Thank you for sharing your experience. We understand how upsetting it must have been to feel that your concerns were not heard and that you were treated disrespectfully while simply trying to make a purchase.
While we have policies and procedures in place regarding certain transactions, we expect those policies to be communicated professionally and respectfully. It's concerning to hear that you felt embarrassed by the interaction and that your questions were not adequately addressed.
We appreciate you taking the time to provide this feedback.
If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #253313" when reaching out on social media.
samwiser _
November 02, 2026
Simple order and lots of available staff willing to help out. Sadly prices are pretty high for most networking items over what I was willing to pay for immediate pick up so I went with ordering online to save half the cost.