This might be the worst Best Buy I've ever been to. Ive religiously purchased all of my new video games from Best Buy for 10+ years (back to the days of the gamer club RIP). I recently moved to this area from a different suburb. Twice in the past 2 months I have gone to this location the day after a highly anticipated video game releases and they aren't on the floor, and employees dont even know if they have them in stock. I see other Best buy locations with lines out the door and big displays advertising these releases, and this store feels like an empty warehouse. Sales are gonna suck if you aren't putting merchandise on the floor when it releases. I cant imagine how many people have walked in to buy something and left and gone to Game Stop down the street
Response from Best Buy
November 06, 2026
Hello, thank you for leaving us a review. Being able to find what you need when you are shopping in store is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #249827".
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Ordered a refrigerator for delivery and install on October 14. The day before delivery, Best Buy called and said they need to reschedule because apparently the 3rd party installer they scheduled for me only installs and doesn’t do delivery…Seriously? So Best Buy rescheduled so that I would get delivery and installation on October 20.
I called back on October 15 to check on status of my order and the representative that I spoke to said that my order was actually never re-scheduled and offered to schedule my delivery and install for October 19 instead now.
I agreed and the representative said for me to call back again on Saturday (October 17) to verify if it’s been re-scheduled. Why do I need to call back to verify if my order has been scheduled?
Anyways I called them back today on October 17 AND was just notified that my order was never scheduled for delivery again. Representative said that they have the delivery scheduled but no installation scheduled…
Told them to just cancel my order. Disappointed at the incompetency of the employees. They can’t even reschedule a delivery correctly… If you do order, make sure you handle delivery and installation on your own otherwise expect a circus.
Response from Best Buy
October 17, 2026
Hello,
We understand how frustrating it can be when a delivery and installation doesn't go as planned, especially after multiple reschedules and conflicting updates. Having to repeatedly follow up on an order and still not receive clear information can make for a disappointing experience.
Thank you for taking the time to share these details. Your feedback regarding the scheduling and communication process is appreciated.
If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #239671 when reaching out on social media.
helpful staff assisted me in ordering what I needed as it wasnt in stock