Very disappointing experience. I bought a product from Best Buy and felt completely misled. The information I was given was not accurate, and when I asked for help, customer service was unhelpful and unwilling to resolve the issue. I expected honesty and better treatment from a company of this size. I will not shop here again and would not recommend Best Buy based on my experience
Response from Best Buy
July 12, 2026
Hello Edis,
Thank you for sharing your feedback. Being given information that did not match your experience and feeling that your concerns were not adequately addressed can leave a lasting impression. We appreciate you taking the time to let us know about these concerns regarding the information provided and the support you received.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/KdRVzU)
Twitter/X (https://bby.me/7yTyLd)
Instagram (https://bby.me/gxTBK1)
When reaching out, please reference your Google Review 186469.
good luck getting through the phone line with their bad ai lol
Best Buy has gone in the tank. Terrible service, Probably wont purchase any more at Best Buy. Amazon is way more convenient.
Response from Best Buy
June 23, 2026
Hello, Ben,
We appreciate you leaving this feedback for us, and would like an opportunity to hear your concerns on how we can make your shopping experience better.
To get started, please send us a private message through social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #176213” when reaching out to us.
Picked up a tv customer service was good