Best Buy Maplewood

Ordered a refrigerator for delivery and install on October 14. The day before delivery, Best Buy called and said they need to reschedule because apparently the 3rd party installer they scheduled for me only installs and doesn’t do delivery…Seriously? So Best Buy rescheduled so that I would get delivery and installation on October 20. I called back on October 15 to check on status of my order and the representative that I spoke to said that my order was actually never re-scheduled and offered to schedule my delivery and install for October 19 instead now. I agreed and the representative said for me to call back again on Saturday (October 17) to verify if it’s been re-scheduled. Why do I need to call back to verify if my order has been scheduled? Anyways I called them back today on October 17 AND was just notified that my order was never scheduled for delivery again. Representative said that they have the delivery scheduled but no installation scheduled… Told them to just cancel my order. Disappointed at the incompetency of the employees. They can’t even reschedule a delivery correctly… If you do order, make sure you handle delivery and installation on your own otherwise expect a circus.

helpful staff assisted me in ordering what I needed as it wasnt in stock

Awesome customer service. Getting things resolved and on time. Always greeting you with a smile.

Made appointment for geek squad a day in advance, sat there for 25 minutes watching 4 employees standing around while people were waiting at customer service and geek squad. When I was finally checked in, the person said we could come back tomorrow to get it done which pissed me off that nobody could have called me before I drove across town as well as wasted a half hour sitting there. Best Buy online scheduling is a joke, don't waste your time, the employee seemed surprised I was able to make an appointment.