Best Buy Maplewood

Beware. This location photographs customers and their cars if you simply ask whether they have Pokémon in stock. This isn’t about Pokémon cards. It’s about honesty. This location has been dropping Pokémon product on Tuesday evenings. When someone came in to ask about it, the employee at the front denied it ever happened, claiming they only do morning drops, never evenings. But in the same breath, she picked up her radio and called someone about it. If evening drops don’t exist, why are you radioing someone the second a customer asks? And then it gets worse. Management was photographing customers from their security camera and their vehicles; people who did nothing more than walk in and ask a question. No purchase attempt, no wrongdoing, just a simple question at a retail store and they were treated like a threat. Photographing individuals without a clear legitimate purpose raises serious privacy concerns. This goes far beyond poor customer service. It reflects a culture of intimidation and deception that has no place in retail. Best Buy corporate needs to know this is happening at this location. Customers deserve honesty and respect, not surveillance.

Don't lie to customers and say you never had a pokemon drop in the evening ever when the past 2 weeks all you have done was scan in the products and sell it right away. Trying to offload products and paging the front desk that customers are looking for products to be cautious confirms that there is backdooring happening and only certain privilege people are guaranteed products. Shady place that allows their employees to lie to customers with no remorse of consequences. Be aware the management team will take pictures of anyone who comes in and ask for pokemon and of their cars. They will pull you up on their security cameras. I saw them pull up their cameras at the front doors and them running around like something bad happened.

Got what I needed

Staff is very knowledgeable. I come here to get my specialty whiskey and scotch. If they dont have it in stock they do everything they can to help you find it.