Brian G
September 26, 2026
How does Best Buy still exist?
I went to buy a TV and they didn't have wall mounts, they said they could order one and ship it to me.
Seriously? If I wanted to buy something online and get it shipped I'd buy it from Amazon, I came to the store because I wanted it right then.
What value does this store offer at all?
Response from Best Buy
September 26, 2026
Hello,
We can understand your expectation that an in-store visit would allow you to purchase everything you need the same day. When a needed accessory isn't available, it's understandable to feel the way that you are feeling.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/hc30QE)
Twitter/X ( https://bby.me/feIFKx)
Instagram ( https://bby.me/YChMfm)
Please be sure to mention your review, #226973.
Sydney J
September 21, 2026
Aaron in the geek squad department.. super unnecessarily snippy and passive aggressive right off the bat. Never have had an experience like this at a Best Buy. Didn’t tell me anything that was going on. What they were doing with my lap top, how long it’d be out, what I was getting charged for.. nothing. Idea! If you don’t like working in customer service.. don’t🤯 super unimpressed
Credit was approved and the staff very helpful
Response from Best Buy
September 08, 2026
Hello.
Thank you for your feedback. If you ever need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support.
Thank you.