Was a little annoyed being ignored, no one tried to help me for way too long (personal opinion I suppose). Once someone did help, service was good.
Came in today and had Sophia in customer service help me try to find a receipt for a tv I purchased oh goodness who knows how long ago. Long story short I went and bought an insignia universal remote and it worked right away didn’t need any codes it just worked.
Quick and easy pickup of a phone.
Took 5 minutes at the most.
Cody — the Verizon rep at the Maplewood Best Buy location — was phenomenal! I was having issues with my phone and was trying to get it exchanged for a new one but we kept running into roadblocks between Best Buy and Verizon. It took an incredibly long time to find a solution but Cody was so patient and worked with me, the other Best Buy employees, and reps from Verizon and Best Buy customer support lines to make sure that I could leave with a solution if it was possible. He made me feel so comfortable and seen during the entire process, I truly appreciate all of the help and time that he gave to me. I also appreciate the other Best Buy employees for trying to do what they could to help! The Maplewood team is amazing, Cody especially, and I can’t recommend them enough if you’re in need of tech support!