My brother buy stuff from Best buy I don't but I went with him because he wanted to get something so I was with him but it's okay
I thought the salesman was great and helpful. However, he sold me something I couldn't use in my car. I wanted to purchase a remote start for my car. He sold me something that wouldn't fit. I'm so disappointed with best buy. I have been a customer for over 15 years. I would have never expected that from them. I purchased a remote start for another car in 2010. No problem from the north town location. I will not recommend best buy today.
I set an appointment with GEEK SQUAD but the service was not what I was expecting. I paid $179.99 for a 1 year protection plan that is subscription recurring every year. They're telling me, the service guy, that they cannot replace the charger that goes along with their product that they sold to me. I would have to purchase either an off brand or I needed to look at the ASUS website to purchase a new charger on my own for the laptop. Apparently the charger that charges a laptop is not part of the laptop so it is not covered. Again if this was the case I would have never purchased this expensive protection yearly plan.
Response from Best Buy
December 24, 2025
Hi there, Yeng,
Thank you for leaving a review. This is far from the experience we want our customers to have when reaching out for assistance, especially if you have our My Best Buy Total membership.
Please send us a private message on social media so that we can take a closer look at your options. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/g6y0bh), Twitter/X (https://bby.me/ynz87o), or Instagram (https://bby.me/fofcch).
When messaging us, please mention the phrase “Google review #94178”.
Was disappointed the salespeople hadn't heard of Raspberry Pi, the sales-adults could implement better training for the sales-kids. They certainly push the vest buy card hard enough, so we know they're teachable. Selection was less than stellar, but I did go like 2 weeks before Christmas.