Best Buy Maplewood

Stopped in this evening because my phone was having issues charging, Geek Squad member Malari cleaned my charging port for me and did a great job! I mentioned possibly upgrading phones in the near future and she gave me solid recommendations on different iPhones. She was very professional and knowledgeable...will be returning for any other questions/issues in the future!

Terrible return policy, do not buy modems or routers from Best Buy. They sell defective Netgear products with only a 14 day return window and do not stand behind them when you find out the modem is overheating and defective 21 days later. Neither does Netgear stand behind their product. Good location, freindly staff.

Waited in line on release day in the cold of Minnesota. Store opened and they told us they didn’t have the item but can order it by sku number. The next morning, they clearly had the item in stock which I missed it by 15 minutes which is what the cashier told me. A few days goes by, customer service rep called me and said my order will be delayed and if I’m fine with that. I told them yes it was ok if it was delayed for a couple of weeks. Next thing you know, my order was cancelled a couple days later. If they are ordering by sku, never get it shipped or they will back door the items and you’ll never receive it. I dont think i would’ve received my product even if i were to order it for pickup at the store instead of shipping, even though they had the item in stock the following day. Called customer service they couldn’t do nothing for me. Do better!

Pros. Big box store. Lots to compare and contrast. Cons. Displayed items not available in store. Could have purchased online. Staff not particularly helpful in making a choice.