Best Buy Maplewood

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Excellent service

Beware. This location photographs customers and their cars if you simply ask whether they have Pokémon in stock. This isn’t about Pokémon cards. It’s about honesty. This location has been dropping Pokémon product on Tuesday evenings. When someone came in to ask about it, the employee at the front denied it ever happened, claiming they only do morning drops, never evenings. But in the same breath, she picked up her radio and called someone about it. If evening drops don’t exist, why are you radioing someone the second a customer asks? And then it gets worse. Management was photographing customers from their security camera and their vehicles; people who did nothing more than walk in and ask a question. No purchase attempt, no wrongdoing, just a simple question at a retail store and they were treated like a threat. Photographing individuals without a clear legitimate purpose raises serious privacy concerns. This goes far beyond poor customer service. It reflects a culture of intimidation and deception that has no place in retail. Best Buy corporate needs to know this is happening at this location. Customers deserve honesty and respect, not surveillance.

Don't lie to customers and say you never had a pokemon drop in the evening ever when the past 2 weeks all you have done was scan in the products and sell it right away. Trying to offload products and paging the front desk that customers are looking for products to be cautious confirms that there is backdooring happening and only certain privilege people are guaranteed products. Shady place that allows their employees to lie to customers with no remorse of consequences. Be aware the management team will take pictures of anyone who comes in and ask for pokemon and of their cars. They will pull you up on their security cameras. I saw them pull up their cameras at the front doors and them running around like something bad happened.