MeXsian H
October 12, 2026
Awesome customer service. Getting things resolved and on time. Always greeting you with a smile.
Made appointment for geek squad a day in advance, sat there for 25 minutes watching 4 employees standing around while people were waiting at customer service and geek squad. When I was finally checked in, the person said we could come back tomorrow to get it done which pissed me off that nobody could have called me before I drove across town as well as wasted a half hour sitting there.
Best Buy online scheduling is a joke, don't waste your time, the employee seemed surprised I was able to make an appointment.
Benny R
September 28, 2026
Terrible services, bunch of kids, keep selling wrong products, very tiring on going back and forth.
Brian G
September 26, 2026
How does Best Buy still exist?
I went to buy a TV and they didn't have wall mounts, they said they could order one and ship it to me.
Seriously? If I wanted to buy something online and get it shipped I'd buy it from Amazon, I came to the store because I wanted it right then.
What value does this store offer at all?
Response from Best Buy
September 26, 2026
Hello,
We can understand your expectation that an in-store visit would allow you to purchase everything you need the same day. When a needed accessory isn't available, it's understandable to feel the way that you are feeling.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/hc30QE)
Twitter/X ( https://bby.me/feIFKx)
Instagram ( https://bby.me/YChMfm)
Please be sure to mention your review, #226973.