I went in there to purchase some new speakers for my truck and was helped by Jamie P who gave me great service.
Typically if I wanted to purchase a TV I would go on Amazon and order what I wanted as I know there is never issues with customer service / returns etc. This time I decided I wanted to support a brick and mortar, you know, a place that employs our local community. WHAT A MISTAKE. I purchased a TV from best buy, I purchased a 2 year protection plan from best buy, my TV broke and I was told I need to go to the manufacturer of the TV for the first year and then the second year my "2 year warranty" kicks in. So really, I paid for 1 year of coverage bust Best Buy knowingly misleads their customers. The manufacturer was unable to repair the TV, from the time the TV broke to the time the manufacturer decided to refund the purchase of the TV was almost 8 weeks. When I called Best Buy to return the protection package for the TV that I no longer own & I was repeatedly transferred and hung up on. I was in complete shock at the lack of competence shown by Best Buy, will never shop at their store again, either should you. Scammers!
Response from Best Buy
March 24, 2025
Hello, J,
I appreciate you taking the time to write us regarding your TV situation. Having a Geek Squad Protection plan is supposed to make these types of situations simple. This is not the experience we want for you, and we’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. facebook.com/bestbuy) with the details of your situation, the original order number, your full name, phone number, and e-mail. Also add Google Review 64963036. We look forward to hearing from you.
Sincerely,
^Deysha