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Frequently Asked Questions About Best Buy Richfield

How do I check product availability at the Richfield Best Buy?
How do I check my order status?
My local Richfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Richfield stores’ holiday hours?

Recent Reviews

4.1
(3644 reviews)
Cheri B
February 13, 2025
1 out of 5
Best Buy Richfield, MN: Dear district manager: Someone is fraudulently using my main business card to make several online purchases from this store via Best Buy.com website. Three huge charges hit my bank this afternoon (2/13/2025) on my business card. Thankfully my wife and our bank caught it and we disputed these transactions. The first transaction of $100.00 then the almost $900 ones were made this afternoon around 3:51pm. I have disputed these three charges so please look for them during your nightly audit. We are not local to Minnesota (never been there) as we are from Georgia. Now I have to get another bank card and this is hurting my business. "This is in regards to my Google Review 64810888". Update review: Hi Josh! Thank you for prompt reply. Neither of us have a Best Buy online account since forever. Husband works near our local Best Buy store but he has not bought anything there with this card except ink for printer and it does not cost $900 for that. So whatever happened today happened there at your location site not ours. Our best guess is someone there has hacked into Best Buy database and stealing Best Buy customers credit card information to make online purchases at the Best Buy in Richfield MN per our bank transactions. My husband was at work when this transpired but my bank and I caught it in time and reported it to both Best Buy online chat representative and our bank has blocked our card so we cannot use it for our gate business.
Response from Best Buy
February 13, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to keep a close eye on my finances. It sounds like someone may have gotten access to your card information, or may have gotten the password to your My Best Buy account. It sounds like you have taken care of things with your bank and your card. I would recommend changing the password to your account on BestBuy.com, as well as on your e-mail account to be safe. Can you please reach out to us on one of the following platforms with the information below so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64810888". Full Name E-mail Address Phone Number Regards, ^Josh Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/bestbuy)
Ed M
February 12, 2025
5 out of 5
Knowledgeable staff who focus on assisting you and no questions are bad.
Trypp A
February 11, 2025
2 out of 5
Ordered a SSD, chose curbside pickup, after checkout, all links in the email to curbside pickup are broken and take you to deadends. Forcing you to go in to the store on a below zero day... would have just bought it from Amazon if I knew this was going to happen.
Response from Best Buy
February 12, 2025
Hello. Thanks for reaching out and providing your feedback. We are saddened to hear that you are had a negative shopping experience with our curbside, I can understand the disappointment of having to go inside in such harsh weather. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64803801" and share your full name, email, and phone number. Thanks, ^Jacob
Timothy G
February 10, 2025
1 out of 5
Nothing. In this best buy worked

About Best Buy Richfield

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