Best Buy Richfield

Lol what the hell best buy... Your building looks so ghetto now.

I like walking around and I usually will find what I need. If I need help it’s not difficult to find someone to help me.

We want to thank Adam W. in the appliance department for helping us today. Unfortunately our washer and dryer had come to the end of its life and we needed to get them quick. Adam approached us right away and was ready to assist. We informed him on our current issues and he agreed it was time for new appliances. We had already looked online for something we had in mind but the way Adam began to walk through almost all of them was very encouraging, as he knew what he was talking about. At the end we landed at what we were looking at online without even mentioning it to Adam. Which made us feel like he wasn’t selling what he thought was best, but what we actually liked and had in mind for us! His likable persona and brand knowledge was enjoyable which made this expensive purchase experience 100/10. Thank you Adam, not only for your help but for making this large purchase seem so smooth and memorable.

John from the Microsoft area was incredibly helpful, patient, and friendly. It’s not often you find team members anywhere willing to dedicate that level of service and support. John helped me with numerous things (mostly because I was indecisive) and never did I feel like I burdened him. If Best Buy cares about the customer experience and is dedicated to improving the store experience, I strongly encourage John to be the face of that initiative. He has what it takes to teach others how to deliver a consistent and helpful experience, and I can imagine he’d uplift others quickly. Thank you, John!