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Frequently Asked Questions About Best Buy Richfield
How do I check product availability at the Richfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3948 reviews)
Me
July 14, 2026
2 out of 5
Long story... But All I can say is that the person that was working in the computer section. Did not understand what I was looking for a USB port for wireless mouse. He was showing me a Bluetooth mouse and a corded mouse and all I was looking for was the wireless USB mouse.
Response from Best Buy
July 14, 2026
Hello,
Thank you for taking the time to share this with us. We understand wanting to purchase a specific type of item, but being directed to other items, isn't an ideal experience. We'd be happy to look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/qklw2P), Twitter/X (https://bby.me/XwMz3d), or Instagram (https://bby.me/FOYZS3). Please also mention your "Google review #187394" in your message.
Vinny L
July 10, 2026
1 out of 5
The sales reps at this store fail to inform buyers about a lot of important details around the installation of appliances. I did not find out about additional costs and steps needed until the installers were there. Best Buy has poor resolution practices for issues that arise with their contractors. There is no support or help. They also have deceiving pricing practices. The sticker said a price and when I got to the check out I had to PURCHASE a one year automatically renewing membership to get that price. It has been a very poor experience with Best Buy and after many years as a customer I will no longer be one.
Response from Best Buy
July 10, 2026
Hello Vinny,
If we were in your position, we would feel the same way if there were additional charges with your installation. We'd like to look into this and see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #185572 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/ezCkK8)
• Twitter/X (https://bby.me/xqGl14)
• Instagram (https://bby.me/MN46ya)
hussein d
July 06, 2026
1 out of 5
This is the worst store you can ever find here in Richfield. The staff work as if they are doing you a favor. Walked into the store and this front desk staff totally ignored us. Came a second staff and he is like “ what can I do for you “. We need a mouse. You can look at the back…that is all he said. No aisle number, no one accompanied us, no explanation. Later we had to walk out. Not a recommendable place. Horrible staff.
Meredith K
July 05, 2026
5 out of 5
Returned headphones and employee found what I needed that not only cost less, they were buy one get one free