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Frequently Asked Questions About Best Buy Richfield
How do I check product availability at the Richfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3951 reviews)
Lomkee K
July 16, 2026
1 out of 5
Richfield store is so bad on their customer service that it’s hard to go shopping there. Always have to asked them if they can help me instead of asking if there is anything I need help with. I have up going to that store!
Response from Best Buy
July 17, 2026
Hello,
Thank you for reaching out. It can be difficult to to have to find assistance when you need it, so we understand the frustration. If you are still in need of help, please send us a message on social media. Please include Google Review 188767 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Me
July 14, 2026
2 out of 5
Long story... But All I can say is that the person that was working in the computer section. Did not understand what I was looking for a USB port for wireless mouse. He was showing me a Bluetooth mouse and a corded mouse and all I was looking for was the wireless USB mouse.
Response from Best Buy
July 14, 2026
Hello,
Thank you for taking the time to share this with us. We understand wanting to purchase a specific type of item, but being directed to other items, isn't an ideal experience. We'd be happy to look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/qklw2P), Twitter/X (https://bby.me/XwMz3d), or Instagram (https://bby.me/FOYZS3). Please also mention your "Google review #187394" in your message.
Vinny L
July 10, 2026
1 out of 5
The sales reps at this store fail to inform buyers about a lot of important details around the installation of appliances. I did not find out about additional costs and steps needed until the installers were there. Best Buy has poor resolution practices for issues that arise with their contractors. There is no support or help. They also have deceiving pricing practices. The sticker said a price and when I got to the check out I had to PURCHASE a one year automatically renewing membership to get that price. It has been a very poor experience with Best Buy and after many years as a customer I will no longer be one.
Response from Best Buy
July 10, 2026
Hello Vinny,
If we were in your position, we would feel the same way if there were additional charges with your installation. We'd like to look into this and see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #185572 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/ezCkK8)
• Twitter/X (https://bby.me/xqGl14)
• Instagram (https://bby.me/MN46ya)
Brian H
July 09, 2026
2 out of 5
Two stars feels generous after my experience here today - which feels ironic since it is right next door to the national headquarters.
I needed help learning more about with wi-fi routers. After I asked for help, the employee who was sent said he didn’t know about WiFi systems and the only person who did works on weekends (it was midday on a Thursday and the store was very quiet). He got out his phone and was searching the website. (Something I’d already done.) I asked if there was someone else working who might know and I could wait as I wasn’t in a rush. He informed me that no there was no one. He then said I was prolly best to do my research online though. I thanked him for his time and left because I could also just pull up the website.
I left very frustrated. I went in to learn from employees at Best Buy that I had hoped would have more knowledge and be able to help me through a confusing and expensive purchase.
The only thing that saved this rating at a 2 stars were the very helpful people in the TV area that were very helpful with TV antennas.