Marcia M
November 03, 2026
Orney Walker IV at Best Buy Richfield was patient, knowledgeable, and professional. He listened to my concerns about glare and room size, steered me to a better TV than the one I came in for, and explained everything clearly.
Ornery Walker III WAS an excellent source of information, encouraging and helpful in explaining the difference in TV brands and did a great job selling them with a smile and customer service.
The store was clean and the shelves I saw were organized. There were not a lot of workers on the floor but im not surprised after the previous CEO went trigger happy with the layoff button.
Horrible customer service. 7+ workers & not a single one came to ask if we needed help or assistance. They stood around chit chatting with coworkers or just walking around like a snail looking at the floor avoiding eye contact with anyone. No wonder people have resorted to online shopping vs in store shopping. 1- horrible customer service & 2- nothing is ever in stock.
Response from Best Buy
October 22, 2026
Hi there,
Thank you for reaching out and sharing your experience. We intend to provide a quality service experience for all of our customers. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
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Please mention your review #241892, so we can document your experience and/or if you have any questions.