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Best Buy Richfield
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Frequently Asked Questions About Best Buy Richfield
How do I check product availability at the Richfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3730 reviews)
Colleen G
June 17, 2025
1 out of 5
Scheduled an appointment for the Eden Prairie location for June 17. In the "reason for appointment" section, I entered:
Battery Replacement for Pixel phone.
Best Buy sent me 3 reminders for the appointment. I arrive on time and am told that Best Buy has not serviced Android phones since 2020!!! Nowhere on your website do you say that. You should have my declined appointment request and displayed the appropriate, customer friendly, message.
You have a technology team, you should be able to create a business rule that recognizes Android or Pixel and not even allow an appointment to be made.
What a waste of my time. I should have known that Best Buy could not provide service.
Grant M
June 16, 2025
3 out of 5
It can be annoying to get what you need when the app says its in stock but the shelf is empty. I often need to ask someone to get stuff from the back even when there is a spot for it on the shelf sitting empty.
Reeta L
June 13, 2025
5 out of 5
This is my favorite Best Buy always very helpful.
jasanne r
June 09, 2025
1 out of 5
Horrible customer satisfaction I’ve been given the runaround and Best Buy has my money! I brought three items iPad, iPad keyboard and pencil. The iPad was not in the box that was shipped to my home there was a piece of cardboard the keyboard and pencil were the only items in the box, I want my iPad!! I just spoke with Carol a manager in customer service she said there was nothing they could do the case was closed!!!