Best Buy Richfield

I ordered a TV from Best Buy but management decided that they could not deliver it on Saturday January 24th, due to “civil unrest” in Minneapolis. This was the morning Alex Pretti was killed by ICE agents. Best Buy is a MN company; they responded to protect their employees but said NOTHING about the safety of their customers, their community. Until corporations speak out against tyranny, I will boycott and spread the word: do not buy from Best Buy.

Best Buy gets NO stars from me. I canceled my total tech and have an email with a receipt showing I am owed a refund for the unused part of the total tech. I was told by this MN location (their headquarters) that I needed to go to my local store and inform them that I canceled my total tech and they would give me the refund. I WAS LIED TO! I was told that they wouldn't (couldn't?) give me the refund because I had filed a complaint about a fraudulent charge. I have kept checking my account and I discovered they STOLE my refund and applied it towards the fraudulent charge which they still claim I owe. I received a letter from best buy yesterday stating that the fraudulent charge had been removed and I had been given a merchant credit. Unfortunately, this applied to a second best buy card I tried to get but immediately canceled when they put the fraudulent charge on that card. I NEVER received the second card in the mail so I have no idea who at best buy has it and may be trying to use it! best buy claims I still owe the fraudulent card on the original card I had and which I CANCELED in October! They have been trying to make me pay DOUBLE by putting the charge on two cards, both of which were canceled in OCTOBER but best buy claims I canceled the second card in January of this year! In trying to talk to someone today (23 Jan 26) Citi Bank wouldn't give me the refund and claimed I had already been given the refund. I was transferred to the geek squad and ended up talking to a woman (Aria) who spoke very bad broken English and mumbled badly. She sounded as though she was talking through water. She finally told me I had to call citi bank and talk to them and I told her they were the ones who told me I had to talk to geek squad and transferred me to her. She mumbled something unintelligible and hung up on me. Do NOT shop at best buy under any circumstances. They are a bunch of lying thieves! The owner can't be bothered to actually contact anyone who has a complaint and only tells the person when replying a review, to contact him on twitter, facebook or instagram. That does NOT help anyone who does NOT have and will NOT get an account on the social media sites. My review and complaints deal with the store in Augusta Maine. Best Buy needs to be investigated for their fraudulent, thieving practices, as does their cohort Citi Bank.

Very helpful staff

Organized, helpful staff directed us to exactly what isle we needed for the battery charger pack we were looking for immediately, fantastic selection and prices to pick from!💯