It can be annoying to get what you need when the app says its in stock but the shelf is empty. I often need to ask someone to get stuff from the back even when there is a spot for it on the shelf sitting empty.
This is my favorite Best Buy always very helpful.
Horrible customer satisfaction I’ve been given the runaround and Best Buy has my money! I brought three items iPad, iPad keyboard and pencil. The iPad was not in the box that was shipped to my home there was a piece of cardboard the keyboard and pencil were the only items in the box, I want my iPad!! I just spoke with Carol a manager in customer service she said there was nothing they could do the case was closed!!!
Staff are always helpful and nice issues with calling in for a samsung watch 7 wrist band only. They said they were in stock when I drove 25 minutes to the store. It turns out they don't have them.