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Best Buy Richfield
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Frequently Asked Questions About Best Buy Richfield
How do I check product availability at the Richfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3842 reviews)
Roger W
December 03, 2025
4 out of 5
Very knowledgeable audio person helped me.
Zhuolin L
December 03, 2025
1 out of 5
I purchased AirPods Max at Best Buy, and the package was marked as delivered by FedEx on November 28, 2025, but was never received.
FedEx did not provide a Picture Proof of Delivery, only a text-based PDF.
I strongly suspect the package was stolen by the carrier.
I have contacted Best Buy customer service many times. The first agent filed a replacement request for me but it has been rejected. The following agents and supervisor just said that their internal team has reviewed this with FedEx, and because FedEx confirms delivery (no picture proof!!!), they were unable to process a refund.
I paid for a product I never received! I gave Best Buy money, but they didn’t give me the product! Best Buy refused to solve their customer’s problem, refused to take their responsibility. They should issue a refund to me and ask for compensation or solutions from the carrier they collaborated with.
Dr. D
December 01, 2025
5 out of 5
I hadn’t been to this Best Buy location in years, so I was pleasantly surprised to see the entire store remodeled, and everything looks great. We came in to purchase a remote starter and get it installed, and Ben helped us from start to finish. He was patient, helped us place the order, and scheduled our installation appointment at the Best Buy in Eagan. The whole process was smooth, and we left completely satisfied. I’ll definitely be visiting this location more often, especially now that I know they sell Lego sets too.
Jackson S
November 29, 2025
5 out of 5
Friendly and helpful staff. Thanks!