Richard
February 24, 2026
I purchased a washer and dryer over a week ago and the washer. They were delivered but, the installers had a problem getting the old hoses and valves removed. So the washer is here, but not installed, and not functional. I have called 4 different people and get the run-around each time. No one seems to know how to solve this problem. I have been without a functioning washer for over 8 days now - with my family's clothes piling up. THIS IS THE WORST SERVICE EXPERIENCE EVER !!!!!
Response from Best Buy
February 24, 2026
We understand the frustration when you have been unable to use your new washer due to the installation being unable to be completed. We'd like to look into this further for you. Please reach out to us in a private message on Facebook (https://bby.me/pa14em), Twitter/X (https://bby.me/qbizh1), or Instagram (https://bby.me/53fvu2), and mention your Google review, 121334.
Fantastic experience with the Verizon representative Jordan. He was patient and took such great care of a new phone and transfer from T-Mobile. I highly recommend looking him up if you’re interested in Verizon. You will be happy you did!
I waited 25 minutes in the store for someone to pickup one item that was located literally 8 feet away from the counter. It took four different employees to be able to accomplish this. One employee even quit mid conversation to go take a break. If management has any questions about this experience, feel free to contact me. I purchased specifically a Razer Deathadder V4 Pro on 02/21/2026 and picked it up same day. Pretty goofy service.
I belong to Best Buy service program. We'll worth the money. I was hacked, they cleaned my computer and loaded a new operating system.