Best Buy Richfield

We bought a printer and the young gentleman who helped us was very upfront, knowledgeable and friendly. Made our purchase easy to make.

I had a good experience at this store buying a laptop. I want to thank the front desk and also the laptop tech andrew in aiding with my questions. I ended up getting a good deal on a laptop. I will update this review once I get it.

Love the remodel!

I had a very disappointing experience with Best Buy regarding the use of my certificates. Due to technical issues with their system, I was unable to apply them to my purchase. When I contacted support, the agent escalated the issue to a supervisor who assured me that once I placed a new order, they would refund the certificates. I was given both a reference number and an email confirmation that this would be honored. However, when I placed the new order and provided the reference number, the next agent acknowledged the documentation but outright refused to process the refund or reissue the certificates. This was after their own supervisor had guaranteed it. What’s most concerning is not the money itself, but the complete lack of accountability and consistency in their process. If customers cannot rely on written confirmation, reference numbers, and supervisor assurances, then what trust can they place in the company’s systems or promises? As a Plus member, I expected better transparency and integrity. Instead, I feel misled, ignored, and deeply frustrated. It’s unacceptable for a company of Best Buy’s size to operate with such unreliable processes. Experiences like this erode customer confidence and make members question whether loyalty programs or customer guarantees mean anything at all. I regret being a Best Buy Plus member and will reconsider future purchases with them.