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Best Buy Richfield
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Frequently Asked Questions About Best Buy Richfield
How do I check product availability at the Richfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3861 reviews)
brent j
December 28, 2025
1 out of 5
The Richfield Best Buy was a terrible experience. The employee could not get the product to scan to complete the sale as another employee put a sale sticker over the serial number needed to scan and it took 3 people and 15 mins to accomplish this without an apology for the delay and inconvenience. Oh how customer service has fallen off at big box store and they wonder why online sales are so much stronger
Dusty D
December 27, 2025
5 out of 5
Hands down the best service I've ever had. Management is wonderful and the sales team is just as great. They had exactly what I needed for my sons new gaming room. Ehab is the goat. Boom, name drop, mic drop. I'm outty. I'll go nowhere else.
Dan W
December 26, 2025
1 out of 5
Waited over 20 mins for somebody in computers. They just all walk around and know nothing of what they sell.
Response from Best Buy
December 26, 2025
Hello, Dan,
Thank you for leaving us a review. It saddens us to hear that your recent experience with us was not a positive one, especially when needing attentive customer service. At Best Buy we strive to ensure all of our customers have a positive experience. Nevertheless, we appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #95530" when reaching out on social.
Tommy W
December 26, 2025
3 out of 5
I used to shop here a lot. Then they got rid of CDs. I spend a lot of money on vinyl now, but not here. I ordered online, there was a big desk with a sign over that said "online order pickup", but I had to stand in the regular checkout line, which was also returns / customer service. It seemed to be a staffing issue- which was strange on 12/20, you figure they would be staffed up.