Helpful staff. Good location just of 494 and lyndale. Seems to handle things professionally
Not as described selling open box items in excellent condition 5080 wasn’t it was a 5070ti be aware there selling fraudulent items had to go through a lot of wait to return it shady business practices
A Geek Squad employee took my information, found out where I worked, and continued to harass me by making false accusations. He has even gone to the length of writing a false review.
Your employee, Konner Mootz has now doubled down and is making false accusations. I have contacted my attorney about this matter.
Response from Best Buy
January 30, 2026
Hi there,
Please send us a private message on X, Instagram or Facebook, so that we can get more information regarding this matter. You may include the Google review ID 111055 in your message.
X: https://bby.me/k2zrpr
Facebook: https://bby.me/gewj62
Instagram: https://bby.me/3stnml
Ricardo R
January 30, 2026
I purchased an Open Box PS5 to buy Battlefield 6.
It did not come with a power cable.
I let them know via survey, and they responded!
So far better than any other store.
But that's where the customer service stops.
The experience manager never contacted me again after I confirmed that I didn't get a power cord, and though I never said it, the controlled has left joystick drift.
This was listed as an excellent condition unit.
Disappointed to say the least.