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Frequently Asked Questions About Best Buy Richfield
How do I check product availability at the Richfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Richfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Richfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Richfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3999 reviews)
Marcia M
November 03, 2026
5 out of 5
Orney Walker IV at Best Buy Richfield was patient, knowledgeable, and professional. He listened to my concerns about glare and room size, steered me to a better TV than the one I came in for, and explained everything clearly.
Kathy B
October 30, 2026
5 out of 5
Ornery Walker III WAS an excellent source of information, encouraging and helpful in explaining the difference in TV brands and did a great job selling them with a smile and customer service.
Gavin D
October 24, 2026
5 out of 5
The store was clean and the shelves I saw were organized. There were not a lot of workers on the floor but im not surprised after the previous CEO went trigger happy with the layoff button.
Coco K
October 22, 2026
1 out of 5
Horrible customer service. 7+ workers & not a single one came to ask if we needed help or assistance. They stood around chit chatting with coworkers or just walking around like a snail looking at the floor avoiding eye contact with anyone. No wonder people have resorted to online shopping vs in store shopping. 1- horrible customer service & 2- nothing is ever in stock.
Response from Best Buy
October 22, 2026
Hi there,
Thank you for reaching out and sharing your experience. We intend to provide a quality service experience for all of our customers. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/2GSOBm)
Twitter/X (https://bby.me/5hY5V1)
Instagram (https://bby.me/HDMxfh)
Please mention your review #241892, so we can document your experience and/or if you have any questions.