Best Buy Oakdale

It's best buy. I have bought many electronics from here and they have fixed an issue I had with a build once.

Dear potential Geek Squad customers my GeekSquad service was extremely terrible, and I would not recommend it to my worst enemy. My iPhone had a manufacturing screen defect that was covered under the Apple warranty. The Geek Squad offers so-called Apple-certified repairs, so they were willing to cover the repair cost, which was a screen replacement. After waiting hours for my screen to be replaced, I picked it up, and the phone tech said the phone was fully functioning again. The next day, I noticed that my True Tone display (iPhone auto-adjusts to current lighting) was not working, which left me really annoyed. I scheduled another appointment on a Sunday to have the repair done, and after waiting in customer service, a Geek Squad member informed me that the technician was leaving soon for the day, so my phone would not be repaired. I live an hour away from this Best Buy location, and it was the nearest one to my home, so that wasted trip really irritated me. Another appointment was scheduled a few days later, where I would wait in customer service for over 20 minutes due to it being really busy. I was finally helped by a Geek Squad member who gave my phone to the tech for repair from their mistake. The GeekSquad member informed me that it could take a few days to be repaired due to having to order the part, and it would be done that night, the soonest. When I arrived home after an hour of driving, I was informed that my phone was fixed and fully functioning. I drove back to the Best Buy store, very relieved that my phone was finally fixed, but I came to realize that my phone was still not operating correctly, even though they claimed differently. I am very frustrated with the Geek Squad for not thoroughly inspecting my phone, and it's a joke that they are Apple certified when they could fix my phone with a pretty straightforward issue. After dealing with Geek Squad service, I’m left with an empty car on gas, 10+ hours of wasted time, a strong desire to write a nasty email, and still left with a broken phone. The only good thing that came from this experience was going to the Guitar Center next door. I really hope that the Geek Squad can improve its customer service. Hope this helps -a very disappointed customer

Average need to work on people who have personalities people personalities

Always has decent prices. We generally start here for a price point if we do shop around. I usually end up buying here.