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Frequently Asked Questions About Best Buy Oakdale

How do I check product availability at the Oakdale Best Buy?
How do I check my order status?
My local Oakdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Oakdale stores’ holiday hours?

Recent Reviews

4.1
(3152 reviews)
Anonymous
April 10, 2026
1 out of 5
Yesterday they had a sign that they didn’t have Pokemon cards and I saw the employees sold Pokemon cards to their friends or coworkers? The employees stated to me that it was “pick up.” There should be plenty of pokemon products because most of the Best Buy’s had but 30 to 50 prismatic bundles but it seems like the employees sold most of them to their people? I got lucky and got one because an employee put it on the shelf around 529 pm. The cashier acted like she didn’t know and stated when did it get there? I have proof that I bought in the store as shown on my receipt. Please check yours cameras, inventory, and transactions of who bought all the Pokemon cards there?
Brian S
April 10, 2026
1 out of 5
Management prevents customers from buying Pokemon products and then sells it to their employees who buy it all out and most likely just resell it. One person was able to buy the cards on the restock date proving they had invlook at the photo below for evidence I Waited 3 hours in line for a restock after a manager said comeback today when they had full inventory yesterday and prevented people from buying the cards however magically today the Pokemon products were all gone as the most likely story is that the manager prevents customers from buying the product and then only allows the employees to purchase the product or a third party very unethical and blatantly against their own company policy very suspicios.
Response from Best Buy
April 10, 2026
Hello, Thank you for the review. We certainly never want to make it difficult to shop with us, especially for high demand items. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 140387
Mike S
April 10, 2026
1 out of 5
Unethical staff, they have no morals. Selling Pokémon cards to themselves or their friends while telling customers that it's not for sale. They'll lie to little things and probably lie to you about bigger things. Slimey.
Response from Best Buy
April 10, 2026
Hello, Thanks for taking the time to leave your review. It's unfortunate that you were not able to purchase the item you were interested in. We get why you would be upset by that. We would like to get some additional information regarding your concerns. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 140324 in your message to us. X: https://bby.me/ZXwiax Facebook: https://bby.me/vGL2wv Instagram: https://bby.me/psDxpn
Jerome J
April 03, 2026
1 out of 5
Beware of their pressure and misinformation on a reward card that is truly a credit card. They will lie to you to meet their goals. During this transaction, they also failed to hand over the entire product that was purchased forcing me to drive back to the store without compensation or apology. I predict they will be replaced by AI since they lack basic customer service skills.
Response from Best Buy
April 03, 2026
Good Evening, Jerome, We fully understand how you are feeling after your shopping experience was pressured and unsupportive. We would love to look into this situation further and review this in depth. Please feel free to send us a private message on social media, so we can help. In the message, make sure that you include your Google review case ID: #138200. - Facebook (https://bby.me/qGmhmX) - Twitter/X (https://bby.me/i6JFL8) - Instagram (https://bby.me/FttZ0Y)

About Best Buy Oakdale

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