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Best Buy Oakdale
Services Offered
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Frequently Asked Questions About Best Buy Oakdale
How do I check product availability at the Oakdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oakdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oakdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oakdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2936 reviews)
Bekejung C
November 28, 2024
5 out of 5
Super friendly staff
Kristen
November 26, 2024
5 out of 5
I was very happy with the service I received. Zodik was extremely helpful, friendly, and knowledgeable. He helped me pick out a laptop that has been an absolute perfect fit for my needs. I love my new device. I would strongly recommend him to anyone needing help choosing a new computer.
S A
November 26, 2024
1 out of 5
A new nightmare before Christmas! Worst experience ever at Best Buy Oakdale, MN. I was there for 5 HOURS to purchase two new iphones and my sales person had to back out the order two times, call Verizon 3 times and said new phones were "pending" with no cell service. Verizon tried and they could not activate the phones. The new phones endured two returns and still would not activate. During this whole nightmare, my two old phones were inactivated and non-functional and my credit card still needed a refund, so I was there for 5 HOURS, yes, 12:45 -5:45 pm! Is that a long time for purchasing two phones? The sales person was sorry but the store manager was clearly uninterested and not sorry. Best Buy finally told me "sorry, we can't make the sale". It was 45 minutes for them to reactivate my two OLD PHONES and for the Geek Squad to sift through my two return receipts to refund my credit card, which the store manager encouraged just doing a store credit as it would be easier. Heck no! I asked if there would be a store credit for all of the 5 HOUR hassle and the store manager asked if $25 was okay as she walked away and ignored me. This was a total fail by Best Buy. I still need to buy two phones and will not go to Best Buy!
Response from Best Buy
November 26, 2024
Hi there!
Thanks for taking the time to write a review. We really appreciate your feedback. Purchasing a new mobile device is a big deal for me, and I know how important it is to find the right help when you're trying to do so. We'd be happy to hear more about your situation and see what we can do to help. At your convenience, privately send a message on social media with your name, phone number, and email using any of the links below. Please mention Google Review 64477234 in your message. We look forward to hearing from you soon!
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/bestbuy)
Kind regards,
^Pre
LG
November 22, 2024
2 out of 5
Get more help in phone dept. 2 isn't enough when people take 20 min to buy a phone. While I can appreciate it's the holiday season, this is all the time in mobile phones. You could have an option to hold your place in line by taking a phone or give us a pager so you can shop while you wait our turn. Also, you know the wait is LONG, put seats out. You have them for geek squad help. I see older people waiting and be kind and give them a place to sit. The employees won't make eye contact I notice, but should, they should say 'sorry for the wait' or acknowledge people. Phone sales take way too long. Have a third person dedicated to other assistance.
Response from Best Buy
November 22, 2024
Hi, LG,
Thanks for taking the time to leave a review. I know it's frustrating when you have to wait a long time to get help with a phone without seating. We'd be happy to assist or formally document your experience. Please send us a private message with your name, phone number, and email. Please mention Google Review 64460926 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan