Best Buy Oakdale

Beware of their pressure and misinformation on a reward card that is truly a credit card. They will lie to you to meet their goals. During this transaction, they also failed to hand over the entire product that was purchased forcing me to drive back to the store without compensation or apology. I predict they will be replaced by AI since they lack basic customer service skills.

AVOID APPLIANCES HERE. USELESS sales dork straight up refused to answer two simple questions because I ordered from Bestbuy online which didn’t earn him commission. He actually stated he won’t answer any questions if he can’t earn commission. He spent more time explaining why he refused to take questions than it would’ve taken to just answer the questions. Excuse me for requesting 60 seconds of your time. We own multiple properties and need a lot of appliances, and good service could’ve earned this chump a lot of commissions. But instead I cancelled my order and boycott Best Buy. Will tell everyone I know to shop elsewhere. Worst customer service in history.

I wanted to share a recent experience I had at this Oakdale, MN store on March 12th at approximately 5:32 PM. Unfortunately, the interaction left me quite disappointed. The store was not busy at the time, there was no line, and I actually waited for the employee to finish his conversation with a coworker before approaching the counter. Once his coworker walked away, he began ringing me up. However, even then, there was no greeting, acknowledgment, or basic customer interaction whatsoever. During the transaction, he had previously been quite animated and engaged while speaking with his coworker, which made the contrast even more noticeable. When it came to assisting me, I received no eye contact, no response to my greeting (which I initiated), and no “thank you” at the end of the purchase. It genuinely felt as though I was an interruption rather than a customer. I made an effort to be friendly and polite, but that effort was not reciprocated at all. The lack of basic customer service left me feeling overlooked and unvalued. With the level of competition in retail today, I believe it is especially important for Best Buy to prioritize in-store customer experience. Unfortunately, this visit reinforced a pattern I’ve noticed specifically at the Oakdale location, where the service has consistently felt below expectations. Because of this experience, I am disappointed to say that I will not be returning to this particular store. I hope this feedback is taken seriously and used as an opportunity to improve customer service moving forward.

I went to best buy and they didn't have baby monitors. But the team were very nice explaining me how to purchase online on their website.