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Frequently Asked Questions About Best Buy Rochester

How do I check product availability at the Rochester Best Buy?
How do I check my order status?
My local Rochester Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rochester stores’ holiday hours?

Recent Reviews

4.0
(2251 reviews)
Vanessa D
April 17, 2025
2 out of 5
Under construction!
Terry S
April 13, 2025
5 out of 5
Sales person was extremely helpful
Brent R
April 11, 2025
1 out of 5
Sold product with free install. Then had NO tech to install. Call store number and get Corprate representative. Have tried evey other month over a year to get it installed and if it doesn't work for them, they just hang up on you!!! Do NOT buy ANYTHING from them!! They DON'T give a ×*#+ about you!! Wish there was like negative star rating to give them. If there are 1 to 5 stars, there should be 0 to -5 to pick from! I'd do -3.
Response from Best Buy
April 12, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to schedule my services easily and efficiently. Can you please reach out to us via private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 65034202". Full Name E-mail Address Phone Number Store Location Regards, ^Josh
Jerry D
April 02, 2025
4 out of 5
Welcoming staff. Large airy building. We'll staffed. Friendly. Large beautiful display of TV set. Checkout was a bit abrupt. Didn't discuss replacement program.

About Best Buy Rochester

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