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Frequently Asked Questions About Best Buy Rochester

How do I check product availability at the Rochester Best Buy?
How do I check my order status?
My local Rochester Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rochester stores’ holiday hours?

Recent Reviews

4.0
(2327 reviews)
Alex V
October 25, 2025
4 out of 5
Bought a laptop here. They do their best to provide great customer service. Most are knowledgeable enough. The young bucks have a couple years to go to be able to answer the tougher questions
Lynn S
October 22, 2025
1 out of 5
Absolutely the worst service ever! I received a store credit for a printer that would not connect to my internet. When I tried to use it for an item they advertised, it wouldn't work. Told I have to go back to the store and it probably was not activated. Couldn't talk to someone in the Rochester store. So much hassle, so much run around, so much lack of service and responsibility. Never will use them again.
Response from Best Buy
October 22, 2025
Hello, Lynn, Thank you for reaching out to us and sharing your feedback here. We would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 59148. Facebook (https://bby.me/rwy610) Twitter/X (https://bby.me/pgz254) Instagram (https://bby.me/afjphz) We look forward to assisting you there.
Bruce L
October 22, 2025
4 out of 5
Amount of merchandise is down, but in store customer service is great.
Peter K
October 21, 2025
5 out of 5
Very helpful and knowledgeable crew

About Best Buy Rochester

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