header_logo

More to Explore

Frequently Asked Questions About Best Buy Rochester

How do I check product availability at the Rochester Best Buy?
How do I check my order status?
My local Rochester Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rochester stores’ holiday hours?

Recent Reviews

4.0
(2318 reviews)
Kandale S
October 05, 2025
1 out of 5
The guy who was assigned to help me find a cord only knew 3 words, "I don't know". Left with no new cord, no clue what the cord is called or where to buy it. Thankfully I told a friend who knew someone.. He was able to look it up and order it online. That cord is listed on Best Buy website but I went elsewhere.
Response from Best Buy
October 05, 2025
Hello, Kandale, Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you. First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/f9tmwl), X/Twitter (https://bby.me/blgu8n) or Facebook (https://bby.me/2tcobs) with the full details of your situation. Also add Google Review 51943. We look forward to hearing from you.
Chris
October 02, 2025
5 out of 5
Didn’t need any help. When in, got my items, and got out!
Langer G
September 15, 2025
5 out of 5
BB has the right stuff as always. Service was prompt and friendly. Thank you
Christopher S
September 07, 2025
4 out of 5
Service was slow but very efficient once they finally arrived they were definitely very knowledgeable and did a great job just wasn't impressed with the wait

About Best Buy Rochester

bestbuy.com