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Frequently Asked Questions About Best Buy Roseville

How do I check product availability at the Roseville Best Buy?
How do I check my order status?
My local Roseville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Roseville stores’ holiday hours?

Recent Reviews

4.0
(3498 reviews)
Paul G
February 17, 2025
4 out of 5
Got a new tablet.
Shahid A
February 12, 2025
1 out of 5
I ordered an item for store pickup. Drove for 40 minutes to pick up the item. When I got there, I was told that the item was unavailable. They were not even apologetic and very unprofessional. Will avoid shopping from Best Buy.
Response from Best Buy
February 12, 2025
Hi Shahid, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that your order wasn't available for pickup when you arrived at the store, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64807088. Thanks, ^Caleb
Nikki B
February 11, 2025
5 out of 5
11 January I arrived for a curbside pick up order of a phone charging cord. I waited less than the estimated 10 to 15 minutes before the employee was at my window, thanks! Before leaving I figured I should open it and make sure I ordered the right product. Glad I did because I did order the wrong one, ugh. I went inside and the door attendant directed me to where the cords were and said I should get the correct one and then I could proceed to the service desk. Now that it's a month later I'm doubting my confidence that it was Jamie that assisted me? When I did the exchange she said there was money due and I interrupted saying: yes $2 and.... She said $7. We discussed that I made the purchase with $5 Best Buy Rewards bucks... would those not transfer over or did I forfeit them with the exchange? Jamie called a manager over as they clicked around and made the $5 transfer to the correct purchase! Thank you both for swiftly processing my return, purchase and also get the discount to transfer over, I very much appreciated the wonderful customer service!
Erik G
February 10, 2025
4 out of 5
Place looked clean and inviting. However, the staff were apathetic and didn't greet us, even though we looked lost when we entered, and there was the loss prevention person standing there. There were only 5-6 other customers in the store.

About Best Buy Roseville

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