My recent purchase of a small appliance here reminded me of a handful of other positive interactions with the Best Buy chain recently. Succinctly, the company seems to be emphasizing customer service in a way that stands out. Without being intrusive, employees genuinely seem present for any questions and pretty well-informed about what they stock. It doesn’t hurt that they don’t seem unhappy, as retail goes. Once someone’s helping me, too, they always seem able to follow through at the register. The general sense I get is that the company is working to capitalize on the advantages of brick-and-mortar, in-person shopping. It’s working for me, anyway.
I needed help picking out a new car stereo that would fit in my truck and meet the needs that I had. They were very helpful. Highly recommend.
Closes at 7pm on a Sunday. So dumb.
Response from Best Buy
June 01, 2026
We understand the frustration when a store is closed earlier than expected. We do offer store pickup, so you can place orders and pick them up as soon as the store opens. With locker pickup, we even can offer pickups outside when our stores are open. Learn more here: https://bby.me/F8WTMS
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