Found a camera on clearance. First they told me they didn’t have it, after looking in the case myself I called the employee back over and they pulled it out of the case and told me they would only sell it to me for full price. I pointed out their label was advertising a clearance. First they said it was a different camera, then when I pointed out it wasn’t they said it was a different lens, when I pointed out it wasn’t they said it’s just different in a way they don’t know then.
Ultimately refused to sell me the camera but also left the clearance sale tag up for some reason.
Response from Best Buy
July 22, 2026
Hello. Thank you for reaching out. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Friendly, helpful and a good price!
This story is liar. They don’t have items. They gotta tell they don’t have it, but this store doesn’t tell me and they say they’re gonna be ready on the same day pick up, but they don’t have it and they tell me verification purpose so this store is liar. I’m not going to this store
Response from Best Buy
July 19, 2026
Hi,
It's unfortunate that you've had a negative experience with us, we understand your frustration with your order not being ready. We would like to take a closer look into this matter.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 190066 in your message to us.
X: https://bby.me/1eWXi0
Facebook: https://bby.me/O3P9jf
Instagram: https://bby.me/puAPxo
I made an online purchase and had everything set to go pick it up, but they told me they had already sold it. They then told me to come pick it up in a week. After I bought it, they tried to let me pick it up somewhere else, but it was already sold out there too. Forget about calling stores anymore; it's all AI, so no more people are able to help you at the store. You're basically just left stranded while a robot tells you, "Oh, are you asking about your item?" then just goes in circles until they tell you, "Oh, you just gotta wait or get something else you didn't want."
Response from Best Buy
July 17, 2026
Hello,
Thank you for taking the time to share this with us. We understand finding out that the order that you placed was suddenly not available, as expected, isn't a welcome situation. We'd like to review this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/qMG070), Twitter/X (https://bby.me/ssxsDy), or Instagram (https://bby.me/KGotUH), and include a reference to your "Google review #189137".