I had some questions on a stereo install today, (I am in a wheelchair and need to replace my stereo with something with tactile buttons). I couldn't find a "blue shirt," but was able to grab the attention of Daeshon. He was amazing. He walked me through my options and knew the differences. He was a huge help in making my decision. I HIGHLY recommend Daeshon at the Roseville location
Been going to bestbuy more and more because I've ditched using Amazon.
This location was recently renovated to put their computer stuff front and center which I suppose is nice but has made the center of the store feel like a maze.
Additionally, depending on the hour in which I go, I will sometimes be asked if I need help upwards of 7 times in the span of 10 minutes. I understand they are trying to be helpful / make a sale / follow policy / etc. but it can be genuinely frustrating.
Response from Best Buy
October 28, 2026
Hi, Kent,
Thank you for reaching out and sharing your experience. We intend to provide a quality customer service experience for all of our customer in-store and online. We try to ensure that team member is available to fulfill any voids that may exist and answer any questions that may arise. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
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Please mention your review #244590, so we can document your experience and/or if you have any questions.
Katelyn K
October 27, 2026
Ahmed from geek squad saved my computer and my life!! Great service. Very kind. I will be coming back to him for all future tech issues.
Super helpful/patient staff. Wasn't pressured to buy anything (and ended up not). I was presented with a few new options I didn't know about and just wanted to do a little research before deciding!