Best Buy Roseville

⭐ 1/5 — Misleading Verizon Sales Experience at Best Buy I had an extremely disappointing experience signing up for Verizon service at this Best Buy location. The Verizon representative quoted me approximately $105 per month for three lines, which was the main reason I agreed to sign up. I also wanted the streaming services, including Netflix and HBO Max. The representative told me they would cost $13 per month, but I later discovered I was being charged approximately $55 per month for streaming services instead. After signing up, my monthly bill was significantly higher than promised. I contacted Verizon customer service to correct the situation, only to be told my new estimated bill would be $179.68 per month, even after removing the Netflix and HBO Max bundle. That’s nearly $75 more than the original quote. What bothers me most is how misleading the entire experience has been. I made my decision based on the prices the representative gave me. Had I known the actual costs, I would have reconsidered signing up. I’ve spent hours dealing with customer service, questioning charges, and trying to get the pricing I was originally promised. The issue remains unresolved. Why quote customers one price and then charge them something completely different? Whether this was intentional or a lack of proper training, it’s unacceptable. I strongly recommend anyone considering Verizon service at this Best Buy location get every charge, discount, and promotional offer in writing before signing up. This experience has seriously damaged my trust in both Verizon and the sales process at Best Buy.

Todo Excelente En Tecnología

Horrible service. I went asked for help trying to purchase a product looking around nobody could help me. I finally found a young man asked him he said "sorry it'll be a 20 min wait." I said ok. I then proceeded to go see the product I wanted nobody came to help me when soppesdly had calked for soneone. I was truly baffled as how they couldn't help. It was around 8 p.m I get it but it's a store I feel they need more competent help as to what they had that evening. I just made the purchase and asked questions NOBODY I MEAN NOBODY could help with my questions either. And the guy who told me I would have to wait 20 min for help still was standing around doing NOTHING. There were like 5 to 6 people at check out and NOBODY could help me with my questions. I then purchased the doorbell camera i can honestly say that the cashier Spencer was just as frustrated as I and really went out of his way to get help for me to no avail. I just risked it and made the purchase figured it out at home best way I could. I didn't even need the Ring camera battery that i bought. That's going back. Thanks

I had some questions on a stereo install today, (I am in a wheelchair and need to replace my stereo with something with tactile buttons). I couldn't find a "blue shirt," but was able to grab the attention of Daeshon. He was amazing. He walked me through my options and knew the differences. He was a huge help in making my decision. I HIGHLY recommend Daeshon at the Roseville location