Best Buy Roseville

I am beyond frustrated with Best Buy at this point. A couple of weeks ago I placed an order for a cell phone to be delivered, and within the same day of receiving it, charging it, and getting it set up, it suddenly died despite having a nearly full battery and would no longer charge or power back on. I was forced to return it the next day at this location, where the staff seemed entirely unconcerned with the poor experience beyond simply replacing the defective product. The replacement phone I received at this location worked until two days ago, having the exact same problem as the first. The entire point in ordering it to be delivered in the first place was to avoid having to go in store, and if my previous experience at this location is any indication, returning this second defective product will be nothing more than a hassle.

Best Buy

Thanks Natalie for the help!! Best purchase ever!!!!! There’s so much room for activities.

Horrible customer service. Called to ask if my online order was if my online order was ready for pickup and they confirmed it was. I proceed to drive an hour to the store to pickup my order only to have it be on hold in the store and they did not help me.