Cynthia G
November 02, 2026
Horrible service. I went asked for help trying to purchase a product looking around nobody could help me. I finally found a young man asked him he said "sorry it'll be a 20 min wait." I said ok. I then proceeded to go see the product I wanted nobody came to help me when soppesdly had calked for soneone. I was truly baffled as how they couldn't help. It was around 8 p.m I get it but it's a store I feel they need more competent help as to what they had that evening. I just made the purchase and asked questions NOBODY I MEAN NOBODY could help with my questions either. And the guy who told me I would have to wait 20 min for help still was standing around doing NOTHING. There were like 5 to 6 people at check out and NOBODY could help me with my questions. I then purchased the doorbell camera i can honestly say that the cashier Spencer was just as frustrated as I and really went out of his way to get help for me to no avail. I just risked it and made the purchase figured it out at home best way I could. I didn't even need the Ring camera battery that i bought. That's going back. Thanks
Response from Best Buy
November 02, 2026
Greetings, Cynthia,
Thank you for taking the time to reach out on Google with a review. It definitely makes sense wanting friendly and attentive support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #247240 in your message. You can find us here:
Facebook (https://bby.me/4cgmBk)
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We hope to hear from you!
I had some questions on a stereo install today, (I am in a wheelchair and need to replace my stereo with something with tactile buttons). I couldn't find a "blue shirt," but was able to grab the attention of Daeshon. He was amazing. He walked me through my options and knew the differences. He was a huge help in making my decision. I HIGHLY recommend Daeshon at the Roseville location
Been going to bestbuy more and more because I've ditched using Amazon.
This location was recently renovated to put their computer stuff front and center which I suppose is nice but has made the center of the store feel like a maze.
Additionally, depending on the hour in which I go, I will sometimes be asked if I need help upwards of 7 times in the span of 10 minutes. I understand they are trying to be helpful / make a sale / follow policy / etc. but it can be genuinely frustrating.
Response from Best Buy
October 28, 2026
Hi, Kent,
Thank you for reaching out and sharing your experience. We intend to provide a quality customer service experience for all of our customer in-store and online. We try to ensure that team member is available to fulfill any voids that may exist and answer any questions that may arise. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/y82cO5)
Twitter/X (https://bby.me/l4PTPV)
Instagram (https://bby.me/PTkFYY)
Please mention your review #244590, so we can document your experience and/or if you have any questions.
Katelyn K
October 27, 2026
Ahmed from geek squad saved my computer and my life!! Great service. Very kind. I will be coming back to him for all future tech issues.