Frequently Asked Questions About Best Buy Roseville
How do I check product availability at the Roseville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Roseville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Roseville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Roseville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3416 reviews)
Jezabel F
September 09, 2024
5 out of 5
Helpful staff, directed me on where to go, even when they didnt have quite what i was looking for
Genesis
September 07, 2024
5 out of 5
I went in today because my Macbook didn’t have any more storage and Z was super helpful and kind! I was able to trade in my Macbook (apple store said I would get 0$ for it) and got 250$ for it! Left with a nice computer for a good price. Z was super super helpful and really got to know me and what my needs were. He helped me pick out the perfect computer! :)
Manu G
September 05, 2024
1 out of 5
Poor customer service; I came in this afternoon planning to buy a refrigerator. I waited by the appliance desk for aver 15 minutes and none showed up for assistance. I noticed couple staff avoiding interaction with potential customers to the point of cutting their ways to avoid questions. Definitely, looking for another source store.
Response from Best Buy
September 06, 2024
Hi, Manu,
Thank you for sharing your review with us. We regret to learn of the difficulty you had with trying to get assistance with purchasing a new refrigerator, as we know how important it is to be able to ask questions and make sure you have all the necessary information. We would like to follow up with you, as we are always striving to improve and provide high quality service.
Please connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64164450" in your message. Thanks!
Regards,
^April
Harun H
September 03, 2024
1 out of 5
Waste of my time. They tell me I can pickup my Mac book within an hour. Little do I know they have me wait hourSSS. Just say it’s not available and don’t lie about it.
Response from Best Buy
September 04, 2024
Hello, Harun.
Thank you for reaching out. I can understand how having a delay is never ideal. We would be more than happy to look into this for you if you would like.
To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review case number 64156144.
Best,
^AllisonS