Best Buy Roseville

Always get refunded

I had a major dispute where the geek Squad install team destroyed my windows install, and I went back and forth with geek squad support for hours on the phone where they told me that I could get a new windows key if I took it to the store. The store staff told me that Geek Squad support lies to its customers (they actually, directly told me that) and refused to give me a windows key. The staff relented after I got confrontational with the manager but that's a terrible way to do business. I would not recommend Geek Squad to anyone after that nightmare.

My wife and I were in the store on a Friday between Christmas and New Years. We were appliance shopping for a new build - there was no one to be found in the appliance section to answer a few basic questions so we headed to the middle of the store and asked a person working if he could help us or find someone to help us. This person was EXTREMELY rude and said he “runs the show here” and doesn’t "have time deal with appliances” (the store was almost empty of customers btw). Needless to say we left the store, went to Warners Stallion and purchased what we needed. It is no wonder BB parking lots are empty every time I drive by one. It’s slowly slipping into irrelevancy the same way Block Buster and Ask Jeeves have. I didn’t catch the employee's name but my wife said his name tag said Sam. Will never be back.

You can not contact the store. The phone number provided on Roseville Best Buy‘s website goes directly to an automated system that gets you to online services and they are unable to help. They just say go visit the store. When I ask for the contact information or if they can contact the general manager of Roseville, Best Buy, the people online say that they do not have a company directory. Well, if I have to visit the store (which is not close to me) I’m just going to return everything and go buy similar items at a competitor. If Roseville Best Buy can contact me by responding to this one star Google review, we can solve the issue And I would probably change my review.