Best Buy Roseville

Terrible Experience – Would Give Zero Stars if I Could! I tried to trade in my old MacBook to buy a new iPad, based on Best Buy’s website, which said my MacBook’s value would be at least $240. I even entered my MacBooks serial number, and it was guaranteed. But when we got there, the employee was rude and unprofessional from the start. We had to wait forever, and then he started dealing with another customer, not even acknowledging that we were first in line. When we reminded him, he didn’t believe us and asked others around! To make matters worse, after all that waiting, the employee told us the MacBook was only worth $2. Yes, two dollars for a perfectly working 2021 MacBook!!!! He also insisted that I bring in the charger, even though the Best Buy site said it wasn’t needed for trade-in. It’s clear he was just trying to make the process difficult on purpose. I’m also 100% sure this negative attitude was because we are immigrants and don’t “look so white” to him. He was extremely nice and polite with a blonde lady and her husband right next to us, but the way he treated us was completely different. We left frustrated and went straight to the Apple Store at Rosedale Center, where they gave us exactly $240 for the MacBook, and we ended up getting the new iPad for my kids. In conclusion, terrible customer service, extremely rude employee, and a huge waste of time. I won’t be coming back to Best Buy never again!!

This is not my usual Best Buy location, but the app informed me that they had an open box item I was interested in. The staff was quick to ask me if I needed help, and quick to provide it. Pulling the open box item from wherever it was stored was prompt and efficient, and the transaction went way faster than I'm used to at Best Buy. Two guys put this washing machine in the back of my car for me and off I went. I don't give out five stars much, but I just can't really think of anything anyone could have done better on this trip. In addition to good attitudes and helpfulness all around, they were also attentive to my suggestions regarding details of wrapping the item up and loading it in the car. They would have figured it out fine without me, but it was nice to be listened to.

I called and spoke to Darrel Larsen. Not only did he resolve my inquiry regarding a laptop purchase-he found me an even better deal than I had found myself. I was able to get in the store, state my needs (per Darrel) and purchase the product all within 5 minutes. Excellent.

Paid for fridge install and old fridge to be removed We had it all ready The installation people refused to install even though we paid for installation And they they left with the new fridge and without taking the old one What ever you do don't buy appliances from best buy with install because they won't install This is theft and I will be calling a lawyer on this company for wasting my time and charging for i install and then not installing fridge Best buy leading fraud in America