Best Buy Roseville

Watched a guy buy a burner phone and immediately set up a drug deal in the store. Employees were chill about it and offered me a discount

We have been on the road for nearly 36 hours and nearly 22 hours was driving 1363 miles. The student is all checked into college and we found his monitor didnt make the trip. He orders a new one and asks us to go pick it up before we do the return 1363 mile trip back home. We have been here nearly and hour. We saw the monitor taken in the back, yet we are being told that even though the order was placed over 2 hours ago, its not ready! We just want the monitor that we paid for, we want to go get a little sleep before our return trip, and you all want to make this the WORST experience ever!

Edit- Response to the owner: I've already spoken with customer support via phone in regards to this matter. Providing social media contacts for customer complaints is unhelpful to those without social media. If you'd like to help resolve my issue, please provide an email address or phone number to contact. I am beyond frustrated with Best Buy at this point. A couple of weeks ago I placed an order for a cell phone to be delivered, and within the same day of receiving it, charging it, and getting it set up, it suddenly died despite having a nearly full battery and would no longer charge or power back on. I was forced to return it the next day at this location, where the staff seemed entirely unconcerned with the poor experience beyond simply replacing the defective product. The replacement phone I received at this location worked until two days ago, having the exact same problem as the first. The entire point in ordering it to be delivered in the first place was to avoid having to go in store, and if my previous experience at this location is any indication, returning this second defective product will be nothing more than a hassle.

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