Best Buy Roseville

Had an extremely unpleasant experience at this location. Purchased a TV online for in-store pick-up and was told it would be ready in an hour. Arrived to the store a little after an hour and proceeded to wait an ADDITIONAL hour before it was ready. I understand that they were likely busier than normal due to the holiday sale but it turns out the reason it took so long was because they didn’t even have it entered correctly in the system so it was basically just sitting in warehouse “limbo.” After we inquired a few times they finally realized the error. When they did finally bring the TV out to our car, we realized it wouldn’t fit in the back (which, to be fair, is on us), so we had to unbox it before loading. The employee said fine, but they weren’t liable for any damage if it was removed from the box, etc etc. After we got the TV loaded in, we were able to grab most of the packing material, minus like one piece of styrofoam and the box itself, which didn’t fit. So we flattened the box and left it and the styrofoam by the trash, and discarded whatever else we could in the actual receptacle. The end, right? Nope. Got a call from a Tyler who claimed he was going to call the cops on us for “illegal dumping.” Thought it was just showboating but he did in fact call the cops who, by the way, thought the whole thing was very ridiculous but they have protocols. So we ended up going back and collecting our illegal materials, because apparently not one of their 50 employees could either a) take a piece of cardboard to the dumpster, or b) say to us “hey, you can’t leave this by the trash” (and we would’ve been happy to take it to the dumpster ourselves or come back for it later, we literally couldn’t fit it in the car and genuinely thought putting trash by the trash was a fairly innocuous act). Not to be all Karen but sheesh, the cops…really? Still amazed that Best Buy exists now that CDs are obsolete but will definitely not return to this location.

Roy was an L employee, telling us that the tv that we were looking at was shit. Jamar and Rafa were cool. Jamar should get a blue shirt.

Can’t get past ai to speak to a being

Geek Squad was very helpful in letting me know that my hard drive was dying and needed to be backed up or transferred.