Best Buy Roseville

I am dissatisfied with the performance of the Best Buy technician. I ordered parts to install in my convertible. However, the in-store staff ordered the wrong parts. I had to reorder the correct parts, and when they arrived, I took the vehicle in. The technician made an error, resulting in my air conditioning not functioning. I had to return it for corrections. I did not realize that the technician had installed the backup camera incorrectly. When reversing, the image on the right appeared on the left, and the image on the left appeared on the right. I attempted to leave several messages but never received a callback regarding their mistakes. I finally managed to reach a staff member but got attitude on the phone , and I hope they do not make any more errors. The technicians at this Roseville location are not reliable. Not sure use them in the future. Dr. Peter

My recent purchase of a small appliance here reminded me of a handful of other positive interactions with the Best Buy chain recently. Succinctly, the company seems to be emphasizing customer service in a way that stands out. Without being intrusive, employees genuinely seem present for any questions and pretty well-informed about what they stock. It doesn’t hurt that they don’t seem unhappy, as retail goes. Once someone’s helping me, too, they always seem able to follow through at the register. The general sense I get is that the company is working to capitalize on the advantages of brick-and-mortar, in-person shopping. It’s working for me, anyway.

I needed help picking out a new car stereo that would fit in my truck and meet the needs that I had. They were very helpful. Highly recommend.

Closes at 7pm on a Sunday. So dumb.