Worst Best Buy I’ve ever been to! No one is willing to help even after informing them you need help at a certain department. Waited 30 min and no help ! Be better thank you for the great customer service
Response from Best Buy
May 08, 2026
Hello.
Waiting longer than expected to receive assistance in the store is far from ideal, and we can see how waiting this long would be frustrating.
If you have a moment, please reach out to us on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support and an agent will be glad to help assist. When reaching out, please be sure to include Google Review number 149956.
Thank you.
My computer keep shutting down saying it was updating and I couldn't figure out what was going on or make it stop. I got a same-day appointment at Best Buy and was helped by a young man named Ahmed who quietly and quickly reviewed all my systems, made everything better, answered all my questions, showed me what virus protection I could use for free instead of paying for it and made sure it was installed properly, inquired about how often I turned my computer all the way off (rarely) and told me to do so frequently. I was in very good hands and the fee was nominal. Yah!
I Went looking for a Belgium waffle iron.
Arrived to pick up item, it was after 10am and according to online hours, they should've been open. There were a handful of people waiting for the store to open even an Individual came out to give someone their curbside pick up. I approached the worker who then reported they open at 11. When I attempted to call the store everything is AI. I dont talk to robots and the fact that it is the only option to waste my time, I will be limiting my shopping at best buy.