Be wary of their 'Free Delivery". My 50 inch TV was left in a unlocked vestibule of the large apartment building I live in. No attempt was made to ring my apartment. I found out it was there when I received a text saying it was left in a "safe location".
That was also a day later than I was told it would arrive.
Oh, and the Customer Service line was useless.
Response from Best Buy
October 22, 2024
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting your delivery to be performed in a secure and timely manner.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64341207” when reaching out on social media.
Regards,
^Ravi
My computer screen had dead pixels (little boxes everywhere.) We had previously taken it to a different Best Buy and they were unable to help us so we made an appointment for the Roseville location. The appointment started on time. He told us it needed a new mother board but I absolutely needed the computer for a VA class I'm taking for the next 4 weeks. He was able to "dumb" the computer down so I could use it. Then we'll bring it back because they have to send it in which takes approximately 4 weeks. I'm just very thankful for their Geek Squad!
I mean it's best buy. You know what you're getting when you go there. They're never done me wrong at this specific location
I was there to buy a large TV, the young man behind the register couldn't answer my question about delivery. So he called for a manager 4 times, 2 others called for the manager also. After 10mins waiting. They never showed. Finally an old lead could answer my questions. I was kind and patient to the young man.
Response from Best Buy
October 16, 2024
Hello Remi,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64317850.
Kind regards,
^Aaron