Best Buy Roseville

Very quick ,to help .but it was and issue that only fb could handle .

Didn't deliver my order when promised. They were happy to take my money on time though.

Geek Squad was disappointing as was the automated answering device when I tried to call them! Are there no live bodies anymore?

Stop giving Best Buy money, they should be put out of business. Here's my experiencs: I shopped in store for a remote starter to be installed in my car, the sales associate helped me place my order for the remote starter and the associated T-harness wiring that would be required and they helped me set up my appointment. A week before my appointment I got an email that part of my order was ready for pickup, which aligned with what the associate said: they usually order the parts to be delivered ahead of time so that they are there at the time of your appointment. Then appointment day comes. I arrive at the store for my 9AM appointment to find another gentleman also waiting for his 9AM appointment. The store doesn't open until 10AM, so we wait around a few minutes and knock on the service and garage doors. We eventually go around to the front door and let ourselves in the exit since the employees were casually showing up for opening. Finally, one of the service technicians shows up late with his energy drink in hand and tells us to come around to the back to drop off our keys, which we do. Why allow appointments to be scheduled before the store opens? An hour later I get a call from the installation tech that the parts for my order haven't arrived and they can't install the remote starter in my car. They thought the parts would come in by Saturday and that I should come back then. At this point I'm incredibly frustrated because they were late to the morning appointment and now they were missing parts? The technician seemed to be pulling this information out of nowhere; Just come back on Saturday and see if they have arrived!? When I went back to the store to pick up my car, the install techs told me this happens all the time! I called a service representative who told me that the missing parts would be coming in on Saturday, she then forwarded me on to the in-store auto-department manager, who told me the parts were expected to come in on Sunday. Then the kicker: the next available appointment was in the middle of January. I cancelled my order and my appointment. What kind of horrible policies and systems are in place at Best Buy that allow this to happen? It's been almost a month since I first placed the order, and it would be another month from my original appointment date for them to actually install it. Horrible, no-good, monopolizing big-box shore. I hope they go out of business, and quick.