The staff were unfriendly and unhelpful. They made me wait hours just to confirm what I already knew. Best Buy struggles with customer service and basic organizational skills, but this was next level! I will be buying phones on Amazon moving forward
Delany B
November 08, 2025
Check inventory before you show up website said they had three left,,,,, get there and they can't find anything or don't have.
Mansur A
November 06, 2025
This store is located outside the Roseville mall and in a stand alone area, where plenty of parking spaces available. The phone I purchased is in very good condition and the price is reasonable.
Taylor P
November 02, 2025
Staff weren’t the friendliest, but did successfully transfer my data to a new hard drive. Low score is because they had my computer ready for 4 days but sent the notification to the wrong email and didn’t try to follow up any other way after assuring me at drop-off that I would receive a text and/or phone call when it was ready. I was also asked if I wanted to upgrade to windows 11 and said very clearly “No”, but when I booted up my laptop after pickup, windows 11 had been installed anyway, so I have to manually reset it myself.
Response from Best Buy
November 02, 2025
Hello. Thank you for sharing this information. We would be glad to look into this and help assist if needed with updating any information on file. Please feel free to reach out to us on Facebook (https://bby.me/2vxhkg), Twitter/X (https://bby.me/qeheab), or Instagram (https://bby.me/5ybes7) and include Google Review number 63563. Thanks!