Best Buy Roseville

Sawda worked with us to help my son learn how to use a Meta Quest gaming console. She was knowledgeable, incredibly patient, and kind. As a sales person she wasn't pushy, but led with professionalism and kindness. I really appreciated that and will definitely visit the store again.

False advertising! Online it indicated that the refrigerator I wanted was IN STOCK and available for next day pick up. I got an email stating I can pick it up Wednesday. That isn't going to work when my refrigerator and freezer broke yesterday! I called to see if it could be rectified but was told no, because it isn't in stock. The reason why it says it's in-stock on line is because of the display model.... which cannot be purchased. Absolutely ridiculous.

Quiet but spacious, almost too much space for the merchandise there. Staff friendly enough, two employees at the counter were helping a customer when I came in, nobody else in line, but one waved me over after half a minute of waiting and gave me my pickup order.

Started online to pick up a phone this morning. Added service and insurance, ended up with a best buy membership plan and no plan or care that I did order for the phone. The online help offered to sell me several different things, with no help on why i was forced into a membership, and still not one question answered when asking why did this happen? The operator seemed like her job was deleting these memberships Best Buy sneaks in just under 200 dollars. After nothing happening and finally they canceled the membership. She didn't try to fix my order or help. So I plan going in to get the phone, case, charger, and buy a plan when I get there, 15 minutes of waiting at the counter to pick up a phone I already paid for. Two different people say they "just got done buy they will send someone over." So two employees walked over to help Two different couples and I asked does anyone work in phones and skinny mouth breather walking away from me and customers he walked over with, after checking his phone, informs me:"yeah nobody does actually work there in phones, they never have enough employees." He says. Then says "are you picking up a phone?" No sir returning it as you have demonstrated why nobody should spend money there.Three phone calls later a refund still hasn't posted. When the last best buy finally closes the world will start to heal. Do you pay people to be rude? Why does your stock look like failing company? You had a dozen people able to fix this and none even tried. Shop Amazon y'all. And i still had to call in to return the phone I never touched. Never received it went to pick it up and never got helped. Never got my refund either.purchased? Walmart sold me phone with out issue. You are ruining your company.