My brother ordered an expensive online item- they shipped it to the wrong house. He texted the driver 10 minutes after it said it “arrived” no answer, called, talked to the manager & got no where. Had to get the cops involved & they located the house it got sent to, the homeowner said they had returned it to Best Buy, so he called once again & they were everything but helpful. Long story short they declined his request for a refund- he’s out 1400$…
Never will shop here again.
I’ve been to this store a 3 times now after moving here a year ago. 2 of the times I have been there I was ready to make big purchases like a Sonos system and PlayStation. This store has TERRIBLE service. There is no staff available to help and most of the electronics on display don’t work so you can determine if it’s the right selection for you. I do not recommend this store and recommend going to one in a larger city.
Response from Best Buy
August 03, 2026
Hello,
Thank you for the review. We certainly understand your frustration with not receiving service, or have the displays working.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 197663
The ai phone thing is absolute crap. Doesn’t help at all and doesn’t even understand what I’m saying. Get rid of it.