Best Buy St Cloud

Billy (a young guy) waited on us. We asked him if he worked in the T.V. department. He said "what's up." and was trying to hurry us through the process. We asked if he was in a hurry and told him that we can find someone else to help us if he was. He then said "No, what do you need to know?" We merely wanted to read about the T.V. really quick. Then, he proceeded to tell us that he was on his way to break. We told him that we're totally fine getting help from someone else in that case. He said, "Well, I have to finish helping you now, so no, I got this." We do not like getting rushed when we're spending almost $800.00 on a T.V. Then he proceeded to try to sell my husband different offers at the register calling my husband "Man" the whole time. Not cool Billy!

Always a great experience to shop there. Bryce and Alivia were super friendly and helpful.

Bryce, one of the managers at Best Buy, was very helpful yesterday. An issue arose with a trade-in of a MacBook Air because of an error made by another employee. It was a complicated situation, and other employees were having a hard time figuring out how to resolve the problem. Bryce stepped in when another employee had to leave for an appointment, and he was able to determine what the problem was and then fix it, allowing me to trade-in the computer and purchase a new one. It took some time to resolve the issue, and Bryce regularly kept me informed of what was happening. He was also very positive and polite the whole time. A shoutout also to manager Romaine Bray for getting the ball rolling so the issue could be resolved. Romaine is always friendly and helpful.

Really frustrated with the decline of Best Buy. If you ask where an item is, you get pointed to a wall. 'Over there' or 'I don't know if we have that, but it would be in the middle...' The tech world is crashing within the stores as no one knows how to interact with people. The lack of skills really shows... my CSR had no idea how to read my business check. Had to call a friend over to show him where the account number was. The CSR's and staff used to walk you over and help you find what you need, now they grunt and point. The kid attempted to sell me a $1000 computer for office work. I understand his job is to upsell, but I don't need unlimited terabytes for my excel and RD to work. No one ever points out that new monitors and computers have new cables. My closest Best Buy is an hour away. I had to drive back and forth 3 times in 5 days because no one would help me find what I needed, they couldn't answer questions and were unwilling to fully do their job. Why is customer service so hard? Why is it impossible to say- 'Hey, do you have all the cords you need, they don't come with the set up anymore.' 'These computers use the Dport cords, do you have that style cord?''Your laptop doesn't have a disc drive, is that something you may need?' These are the upsells we need, not a graphics card for a 45 year old woman who said, 'I literally run a remote desktop and make excel spreadsheets.' And, when I ask for help or say I'm not sure this is right... don't just ignore me. Just skip going in store, you get better help from the bots on the website. Very irritated. I spent just under $3000 in one day and had to eventually go online and order the correct parts, after my 3rd drive to and from; and failed attempt at getting help in store.