Best Buy St Cloud

Walked in and a few employees were talking together, didn't greet or ask if I needed anything. A while ago they phased out almost all physical media, which was a big reason I would go there. Unless I find something on sale online to pick up in-store I don't think I'll be going back any time soon, it's just easier to order things online, than to drive to the store and wait for the employees to try and be helpful.

Got what we came for but the knowledgeable staff leaves a lot to be desired.

I stopped in to purchase a high-ticket item and asked someone at the counter to send assistance to the department. She was great and even followed up 20 minutes later — but when I walked over, still no one had arrived. She told me no one was responding to her message, which is unbelievable for a store that advertises customer service. She then directed me to an assistant manager, who wouldn’t even walk over to open the case so I could buy what I needed. Instead, he told me they were “busy” and that I’d need to wait in line like everyone else — which I had zero issue doing. But when the person is standing right there, sees the situation, and still refuses to help, that’s not customer service… that’s poor leadership and a bad attitude. Best Buy used to have knowledgeable, helpful salespeople on the floor. Now the model feels like a joke. No service, no expertise, and no urgency for customers.

Getting to this store wad confusing with Google maps.