Best Buy St Cloud

Helpful staff and had exactly what we needed at competitive price.

Waited two days for something in stock To be avaliable for pick up. I was told a couple hours. the next day I inquired and they hung up on me. The associate then drug the 1400$ moniter i purchased across the floor and the box was absolutely destroyed. It was marked open box as working in excellent condition. The moniter was defective as it would turn on but not display. Nobody tested the moniter or it just got broken, it was marked as inspected. But after finding Previous owners paperwork in the box it makes it hard to belive they went through it before selling it to me. The return process was easy Just alot of wasted time.

If you want your devices in a good period of time. - DONT CHOOSE INSTALL AT CHECKOUT!! I LEARNED THE HARD WAY!! VERY DISSAPOINTING!!! I expect my device to be able to be picked up if i wanted to and then bring it to install. But. Nooo. I ordered a dashcam over a week ago. Was told it would be there on the 26th. Ok, i go today on the 30th to pick it up as my dashcam broke. ITS NOT HERE YET! EXCUSE ME? How does something take over a week to ship!!!!

We recently visited the Best Buy in St. Cloud, MN, and had a fantastic experience, thanks to the incredible service provided by Jose. We originally went in for a special on a Bose speaker, but thanks to Jose's expertise and helpfulness, we ended up walking out with over $2,500 in amazing deals. Jose was extremely knowledgeable about the products, answered all our questions, and made sure we were getting the best possible deals. His friendly and professional demeanor made the shopping experience enjoyable and stress-free. The staff overall was excellent—everyone was welcoming and ready to assist. However, we did run into an issue when trying to apply for the Best Buy store credit card to take advantage of the discounts. Unfortunately, due to an issue on Citi's end, we couldn't complete the application process. After six calls were made by the associate to Citi's customer service, the situation still wasn’t resolved. The problem stemmed from a text verification that wouldn’t come through on our end, and when Jacob at Citi couldn't verify my husband (despite the associate already having verified him and holding his driver's license), we decided not to proceed with the credit card application. It’s disappointing that this issue wasn’t handled better, especially since it was a technical glitch on Citi’s side. In the end, we decided not to use the $260 credit we had planned for a 55” OLED Samsung TV for our RV. I do think Best Buy should reconsider their partnership with Citi for credit card services, as it reflects poorly on the company when such issues arise. Despite this, the overall experience at Best Buy was still very positive, and I would highly recommend visiting for the great selection and fantastic customer service, especially with employees like Jose.