Got what we came for but the knowledgeable staff leaves a lot to be desired.
I stopped in to purchase a high-ticket item and asked someone at the counter to send assistance to the department. She was great and even followed up 20 minutes later — but when I walked over, still no one had arrived. She told me no one was responding to her message, which is unbelievable for a store that advertises customer service.
She then directed me to an assistant manager, who wouldn’t even walk over to open the case so I could buy what I needed. Instead, he told me they were “busy” and that I’d need to wait in line like everyone else — which I had zero issue doing. But when the person is standing right there, sees the situation, and still refuses to help, that’s not customer service… that’s poor leadership and a bad attitude.
Best Buy used to have knowledgeable, helpful salespeople on the floor. Now the model feels like a joke. No service, no expertise, and no urgency for customers.
Response from Best Buy
December 07, 2025
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JanetAnn K
December 07, 2025
Getting to this store wad confusing with Google maps.
2 workers at checkout with lines of 6 plus for each. Shouldn't take longer to wait online for an online pickup than it would take to get delivered