GrumpyCentaur60 0
December 01, 2025
Waited for over an hour to be help we talked to 3-4 employees a few were telling us that someone would be right over but the other guy was kind of rude. When we did get helped the guy was super nice. We talked to another customer who said he had been there for over 2 hours and still wasn't getting helped when we finally left.
Response from Best Buy
December 01, 2025
Having that kind of experience in the store is frustrating. Feel free to connect with us to discuss this matter. Mention #79442 when reaching out.
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For many years, the customer service people have, taken care of my electronic questions, repair, needs! I've asked some stupid questions, but they always answer thoroughly.
Billy & AJ were a great help in resolving my concerns related to a TV I was picking up. Their patience was appreciated as they worked through the entire process with me. Thanks for your assistance with this!