Best Buy St Cloud

Went to Best Buy today (09/25/25) for a simple screen protector replacement under my protection plan. Instead of basic customer service, I got Dylan a little bushy, blond haired teenage philosopher turned life coach, who apparently thinks replacing screen protectors comes with life advice. According to him, my phone had “ruined the screen protector” because it was "the hottest phone he’s ever felt in his life.” Then he actually told me I should “let it chill, maybe get outside and enjoy nature or put it down.” Imagine walking into Best Buy for a screen protector and walking out with unsolicited wellness advice. My phone had just been in my pocket at the gym.. warm, sure, but nothing extreme. His diagnosis was laughably incorrect and rude to say the least. The issue wasn’t just the comment, it was the fact. Being talked down to by someone half my age was condescending, unprofessional, and disrespectful. I even tried to call management to resolve this, but after sitting on hold for over 20 minutes, I gave up and resorted to this reveiw. If this is what the protection plan gets you. philosophy, life coaching, and insulting a paying customer. This could be my last trip, do better. Best Buy

Brought something in to recycle. The staff were very helpful

Even though we didn't buy anything, we had a very helpful and informative conversation with Jonathan about future purchases. He gave us amazing advice- was very helpful. He new exactly what we wanted to know and was extremely professional. Best customer service we and my wife received in a while. Shout out to him for all of his help!

Exactly what it is, a best buy.