Went to make a purchase and was helped by a sales rep named Brayden. Sales rep was very helpful very nice very informative on the product and all the options for warranty, best buy card, accessories and not high pressure. I have been in sales for a long time he provided greatt customer service!
Dishonest lying hacks. They sold me a TV under "excellent" condition. They manger said it wasnt a store display and probably just returned from a previous customer. That was a 100% lie. I bought it and saw over 8000hrs of us plus serious burn in images. Do not trust these people.
Response from Best Buy
October 19, 2026
Hi, Brian,
I can understand how frustrating that experience would be. Being told the TV was likely not a display model, only to discover it had over 8,000 hours of use after purchase.
We appreciate you taking the time to let us know about your experience.
If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #240476" when reaching out on social media.
Garbage company garbage policies misleading advertisements and poor in-store customer service.. had a kid ask me if I needed help I told him what I needed help with and he said I don't know about any of those products ... then just walk away from me.. well okay if you didn't want to help me then why did you ask or you could have at least offered to get me someone that was knowledgeable about what I was looking at.. longtime fan of Best buy and now my taste is soured after I poor customer experience at this store. I went home and cut up my Best buy card and will no longer be doing business with them. At this point I might as well just get everything off of Amazon like everyone else what's the point of shopping in store if you can't have people knowledgeable about the products and can't honor what you advertise.