Best Buy Cape Girardeau

Everyone at this store has been great to us since we moved to Cape several years ago. Our recent refrigerator purchase went delightfully well--great price, prompt delivery by capable and polite professionals. Specifically, store manager Corey helped us find the best fridge for our needs, and the installers Levi and Corey (another employee by the same name) were prompt, skilled and polite. When fridge started leaking--my fault, messing with the filter, but the Best Buy repairman cheerfully and quickly fixed it (at no cost to me). To summarize: Best Buy has my. business for all appliances or equipment. I am so grateful to be their Total Care client.

Terrible customer service. I placed an order that i was guaranteed to receive by 12-14-24. It is now 12-16-24 and the only solution is that they state it will be resent but i wont even have any info for tracking or anything for at least 72 hours which is longer than the new expected delivery date. So in short, Their process to solve this is not helpful AT ALL!!! Also if you want a refund it is 7-10 Business Days!

Purchased 2 laptops from here. Oakley Arthur, our sales associate was so helpful and informative on the purchases and made shopping a pleasure. Highly recommended.

Best Buy really dropped the ball. I purchased and Open Box deal for a sound bar and subwoofer from that stated it was in Excellent Condition with all the accessories and in the original box. When I got to the store it was clearly a floor model with no box and no remote control. The manager couldn't have cared less and asked if I wanted a refund. Obviously I took the refund and I will consider the hour drive a learning lesson not to trust them again.