Terry H
September 09, 2024
Terrible customer service! Employees were more focused in discussing the fascinating details of their personal lives than actually helping customers with their purchase. My cashier had one of the absolute worst attitudes I have ever experienced (and we're in Cape, so that's saying something). I was struggling with pushing my TV and printer through the store and NO ONE offered assistance or even acknowledge that I might need help. Then the cashier looked at me, with gum in her mouth, and said, "think you might need a cart" and when I agreed she rolled her eyes and went to grab one. Unfortunately, I drive a small sedan so I had to lay my television flat. She asked "why would you buy a TV if you don't have a vehicle big enough for it?" I said I understand the store policy, but it's all I have so it'll have to do. She then lectured me for 5 minutes about how best buy wouldn't take the TV back if it's damaged because it would be my fault if it's broke (keep in mind, I already said I understood the store policy). Then she took my printer and THREW it into my front seat after making me feel bad for having a small car.
I thought best buy focused on market differentiation by offering an unparalleled customer experience, but I supposed I was misinformed. I'll save a few bucks and go to Walmart next time.
Response from Best Buy
September 09, 2024
Hello and thanks for reaching out on Google, Terry.
We understand the frustration when we failed to meet your expectations. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64178238.
Kindly,
^Graham
Chris M
September 06, 2024
Get the new Apple iPhone 15! You can post about anti-abortion issues. And then with the right military connections, use software to git any little runt a B feels like it at the Mart.
Response from Best Buy
September 07, 2024
Hello,
Thanks for your review. We really appreciate your feedback and would love to hear how we can create a better experience for you both online and in the store. Please send a private message on social media with your name, phone number, and email. Please mention Google Review 64168431 in your message.
Kind regards,
^Aaron
I walked in the door with an obvious confused look on my face and one of the clerks came up and said can I help you find something took me straight to it I was able to grab it and go
Very helpful Geek Squad members! They helped me figure out which printer I should get so I can print sublimation as well as regular copies for business.
Thanks so much.