Best Buy Cape Girardeau

This was our second visit to Best Buy. Last week, we went to Best Buy to pick up a laptop we ordered over the phone from a person who said he worked for Best Buy. Got to the store to find out that the guys over the phone didn't really know anything about computers. We spent about $1,000.00 for a laptop that they didn't have, bought more memory when the laptop we ordered couldn't take more memory. So last week we bought the computer and was told to come back today to pick it up and it would be ready. After a call from the store in Cape Gerardeau that our computer is ready to be.picked up, we got there to find out that the computer didn't have the Microsoft package installed that I paid for last week, or my contacts, or my apps like dropbox, and a few other apps I bought. Why they called me to say my new computer was ready was a mystery? I spent 4 hours in the store to have everything done. The people I dealt with last week weren't there today. The manager and the Geek Squad person made everything right. They also told me to go to their store and not buy anything from the Best Buy over the phone. They said that the over the phone people are terrible because the company hires people that dont know anything about computers and gives them minimum wage. So that's what my experience with Best Buy was like. The next time I go there, you or I should have to remember to first have 2 or 3 drinks. Maybe by doing that, your or my experience would be better!

Not a good experience today. Low inventory, no one helped me, was very disappointed

The staff was very friendly an professional. I made an online pickup order. When I arrived to pick up my merchandise, the staff new exactly what I purchased. They quickly retrieved my item an brought it to the front. I appreciate the fast friendly service thank you!

Fast easy pickup experience. Clean store.