Best Buy Cape Girardeau

Bought a 70 in tv on February 5th. Picked it up myself and clerk helped me load it in my suv he asked how far i was going. I said about 50 miles. Anna il he stated it should be ok. I unboxed it the 6th and color sqigglesxon screen and now sound. Called manufacturer and described and got case number. They told me i could take it back to store or wait on tech. I took it back on 6th and Dillon a shift manager want to see for himself. Same thing he then asked how i transported it. He said it was my bad and no replace i told what cleak had said he said no that not what he said. I then called manufacturer again with a nw expedited case number and was told to take tv home. They contacted me on Monday the 10th and requested multiple pictures of box tv and video. Thy replaide and stated they would not make it good because of physical damage. There is none to tv and box . I did not have tv for superbowl i am out $400 dollars abd feel lied to and unhappy with customer service. I just want tv replaced and will use truck to transport. Hopefully someone will make this right. I am 69 retired living on ss and veteran who feels the cape girardeau best buy is giving me the shaft.

Awesome employee Noah. The Corporate decision to not sell a sedway reply at checkout cannot sell this to you.

Everyone at this store has been great to us since we moved to Cape several years ago. Our recent refrigerator purchase went delightfully well--great price, prompt delivery by capable and polite professionals. Specifically, store manager Corey helped us find the best fridge for our needs, and the installers Levi and Corey (another employee by the same name) were prompt, skilled and polite. When fridge started leaking--my fault, messing with the filter, but the Best Buy repairman cheerfully and quickly fixed it (at no cost to me). To summarize: Best Buy has my. business for all appliances or equipment. I am so grateful to be their Total Care client.

Terrible customer service. I placed an order that i was guaranteed to receive by 12-14-24. It is now 12-16-24 and the only solution is that they state it will be resent but i wont even have any info for tracking or anything for at least 72 hours which is longer than the new expected delivery date. So in short, Their process to solve this is not helpful AT ALL!!! Also if you want a refund it is 7-10 Business Days!