Frequently Asked Questions About Best Buy Chesterfield
How do I check product availability at the Chesterfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesterfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesterfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1678 reviews)
P. W
February 17, 2026
5 out of 5
Several people working that made finding purchase a snap
Mike H
February 17, 2026
2 out of 5
Didn't have what i wanted on the shelf. No one asked offered me assistance sp not sure if they would have had more or not. Went to wal mart and bought what I needed.
Response from Best Buy
February 17, 2026
Good afternoon,
We appreciate you taking the time to share your experience with us. It's understandable not being able to find the item that you wanted to purchase, or assistance with finding this, isn't a welcome situation. We'd like to review this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/y8q67i), Twitter/X (https://bby.me/qj55sc), or Instagram (https://bby.me/q6ycag), and include a reference to your "Google review #118518" in your message.
Mrs S
February 16, 2026
3 out of 5
It was closed looked empty
Cynthia A
February 14, 2026
1 out of 5
I will never buy from bestbuy ever. You can't call any store because they don't have any employees assigned to answer calls. The entire phone system routes to a call center and it's always someone in another country. Half the time they don't understand what you need or their accent is so heavy you don't understand them. I don't have a bestbuy near me and they aren't worth the hour and a half ride to go to the store. They can't bother to have in store phone service then they don't need my business