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Frequently Asked Questions About Best Buy Chesterfield

How do I check product availability at the Chesterfield Best Buy?
How do I check my order status?
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesterfield stores’ holiday hours?

Recent Reviews

4.1
(1666 reviews)
mark m
January 23, 2026
5 out of 5
Nice store, found what we was looking for, ( memory sticks), no associate offered help until we asked for it. Decent prices.
Matthew P
January 19, 2026
1 out of 5
What is the point of having a brick and mortar store if you dont have the items on display in stock? If I wanted to ship a new monitor to my house, I would just buy one on Amazon and get a better price, and faster shipping. No wonder your stores are closing constantly. This was the third straight time I've gone to Best Buy to buy something they have a display, only to be told they dont have it and they can ship it to me for free. I went to Microcenter who had plenty of stock and won't be going back. If I were Best Buy executives I would ask myself - what purpose do we serve that the competition isnt already way better than us at? The ONLY answer is that you have a physical location customers can buy something instantaneously and bring it home same day. But if you never have stock, then that flies out the window and the new answer to that question is: Nothing. So the new question is why would anyone go here? The answer is unclear and if you dont carve out your nieche in the market you are extremely doomed to fail.
Response from Best Buy
January 19, 2026
Hi there. Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/pyv1fy), Twitter/X (https://bby.me/a5ysdj), or Instagram (https://bby.me/5ei4wg). When you message us, please include Google Review number 106600. Thanks!
Jerry
January 18, 2026
5 out of 5
Return Period has ended thr manger took care of it anyways great store!
Kaitlyn C
January 15, 2026
5 out of 5
The staff was very helpful and answered all of our questions regarding what tv would be best. The guy that helped us did an amazing job assisting and gave his personal opinion on the TCL 75QM6K and so far we are very pleased with the tv, he did not give us information just to sell a tv, he was honest, professional and friendly! He also respected our budget and did not try to talk us into a more expensive tv like most would! I wish I would have got his name or at least remembered it! He is a great employee!!

About Best Buy Chesterfield

bestbuy.com