Best Buy Chesterfield

Prepurchased an “Open Box - Excellent” laptop for pickup at this store. Bestbuy lists the “excellent” condition as having all parts and accessories included, the “Open Box - Good and Fair” may not come with all parts, but When the employee (Sam, who was great!) opened it, it was just the laptop sitting in a box, no charger. The store manager, Spencer Shabansky, insisted that the reason it was marked down was because it had no charger, which isn’t true because by BestBuy’s own policies, if that was the case it would have been listed as “Open Box - Good” at the highest, and those options were cheaper. Despite not knowing, or pretending not to know, what BestBuy’s own condition policies are, Spencer eventually gave me a store credit to buy a charger. However, after finding that the cheapest charger (also used /open box as well) was more expensive than the store credit given, Spencer decided not to remedy the problem and cover the remaining balance. So the charger was promised as included by BestBuy, the charger was not included, BestBuy’s store manager had an easy way of making BestBuy’s mistake right, and did not do it. I even showed Spencer the listing online that described it as “all parts and accessories included.” I ended up having to buy their charger that did not even have the right jack for the laptop and now have to order a new one. Went to a brick and mortar vs ordering online for the customer service - I won’t be making the same mistake again and encourage you not to either, at least at this location.

We purchased an open-box refrigerator, and the experience was excellent! The service was exceptional, and the discounts were unbelievable. We are extremely pleased with our purchase and highly recommend them!

Bought an item on bestbuy.com, it was the wrong size. Brought to the store to return 4 days later, unopened. They would not do so. This is idiotic. It's time for best buy to circuit city.

The guy with the beard and guy with the long hair at the front went above and beyond to help me with a purchase! Super great staff!!