Frequently Asked Questions About Best Buy Chesterfield
How do I check product availability at the Chesterfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesterfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesterfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1648 reviews)
Ty S
December 01, 2025
1 out of 5
Took a long time to reach them by phone and once I got someone they couldn’t help and told me to come into the store
Response from Best Buy
December 01, 2025
Hey there, Ty.
Thanks for your review. Calling in just to be told to go into the store can definitely be frustrating, so we understand how you feel here. We'd like the chance to follow up. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/v7xq5l)
- Twitter/X (https://bby.me/ekhk6w)
- Instagram (https://bby.me/8o5oxr)
When reaching out, please mention it is regarding your Google Review 79460.
Kindest Regards.
Jody M
November 26, 2025
5 out of 5
Best Buy had Beats Pro on sale at a great price and this was the Wednesday before Black Friday. They were well stocked and the service from the staff was above and beyond.
Irfan S
November 25, 2025
1 out of 5
After waiting 20 minutes for the checkout and I was first in the line when I made a complaint to the staff, he said you are most welcome to work here
That’s a customer to level of customer service provide
Response from Best Buy
November 25, 2025
Hello Irfan,
Thanks for reaching out and providing your feedback. It does not sound like your visit did not live up to the standard of customer service we strive for and can understand why you might be disappointed. We would like to see if we can help. Can you contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #75029 in a private message.
Facebook (https://bby.me/5n1m9v)
Twitter/X (https://bby.me/6e8ao4)
Instagram (https://bby.me/e3dvz3)
M. S
November 23, 2025
1 out of 5
Trying to get restitution. I was treated pretty rudely by MOD Audrey I think was his name. Wouldn’t even let me finish talking or let me explain and was raising his voice in front of all the other customers in line when I was calmly asking questions and asking of what I should do. It was embarrassing and I still have no resolution for the bait and switch I experienced. Will be filing a complaint with the BBB since no one at your company or stores is interested in helping a customer.