Staff was more angry and reluctant to help than Walmart employees
Response from Best Buy
July 09, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Went to this store. I knew exactly what I wanted, and their website said this store had it in stock. A computer at list price $1560. Walked in circles around the area with the computer I wanted. Got bored after 30 minutes of that, no salesman ever got within range of a conversation, I left and went home. They missed a 5 minute sale.
Response from Best Buy
July 09, 2026
Hi, Ray,
Thank you for leaving a review. This is far from the experience we want our customers to have when looking for assistance in store. I can understand wanting to be helped in a timely manner.
If you require support purchasing this item, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/o4qbiG), Twitter/X (https://bby.me/rq0RGn), or Instagram (https://bby.me/iVdqyK).
Please mention the phrase “Google review #185172” when reaching out.
Staff was great and made it easy to find what I needed. I was done and checked out in under 10 minute's
So i tried midrivers store 2 times. An then this pass weekend went to Chesterfield to look again at a item I possibly wanted to buy. A guy and his son was being helped and the worker said he would be with me. An never came back. I literally watched 2 workers tossing a paper ball of trash back and forth. An gave a go at trying ro get someone's attention. An even looking for the guy whom he said was coming back. He was helping another person. So I literally stood in a open floor looking lost on purpose. An watched workers playing around on thier phones and showing other coworkers a funny video. I walked up to them and asked for help. They said they are working on something, when I know what they were really doing. So your stores customer values are going put the door. An worse I tried 2 stores with the same rude service. I tried to get a manager to talk to. But the So called video watching buddies said he just went on break and wont be back for 2 hours. Hmmm sounds like a brush off to me. You should really implement the 10 foot policy. If a customer is with in 10 feet ... YOU MUST ASK IF THEY NEED HELP.
Response from Best Buy
June 30, 2026
Hello.
Having your concerns ignored by consultants at the Chesterfield, MO Best Buy can be concerning. We would be glad to investigate your experience if you would like to reach out to us on any of our social media profiles below with Review 180480 for support.
Facebook (https://bby.me/jstChG)
X (https://bby.me/NK60JX)
Instagram (https://bby.me/0YmNTt)