Had a great experience until my friend and I both went to check out. We were asked at least 10 times about their membership/plans for our devices we were purchasing. We were not interested at this time and they were persistent to ask. Then at check out they asked about purchasing a credit card and we were both not interested, and they persisted to ask why not? So unprofessional. We did not feel comfortable with them asking why not and were so close to leaving and purchasing our products at a different store. We were very uncomfortable. We respect that they have to ask, but once we say no the first 5 times they should get the hint.
Response from Best Buy
March 14, 2025
Hey there.
Thank you for your review, Rylie. We are saddened to hear that you had a negative experience with us. This is certainly not the kind of customer service we strive to provide. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 64923435.
Kindest Regards,
^Vanessa
Dominic was amazing with answering all of my questions and helped pick out the laptop that works best for me. Definitely 10/10 service and will be back! 😊
Limited assortment in place.
Taylor F
February 25, 2025
I know you can simply buy online, but if you want service and quality information you need the technical support and information from the associates at Best Buy. The last place standing for a reason.