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Frequently Asked Questions About Best Buy Chesterfield

How do I check product availability at the Chesterfield Best Buy?
How do I check my order status?
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesterfield stores’ holiday hours?

Recent Reviews

4.1
(1552 reviews)
Cooper M
February 16, 2025
4 out of 5
Clean, good prducts
E L
February 13, 2025
1 out of 5
Takes too long waiting around for someone to help me with a product
Response from Best Buy
February 13, 2025
Hello, Thanks for reaching out and providing your feedback. We are saddened to hear that you had an issue getting support in-store. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64811051" and share your full name, email, and phone number. Thanks, ^Jacob
Jbright114 b
January 30, 2025
2 out of 5
Want to thank them for saving me $7-800 by not offering to help me on my last 2 visits.
Response from Best Buy
January 30, 2025
Hi, Jbright114 bright, I share your disappointment with being unable to get assistance at your local Best Buy store. I appreciate you bringing it to our attention. Please reach out to our support team with your name, phone number, email address and the date and time this occurred so that we can document what has taken place. To do so, send a private message or DM with the requested information to one of our official social media accounts listed below. Be sure to mention that you are responding to "Google Review 64754804". Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) Sincerely, ^Tina
Taylor
January 19, 2025
3 out of 5
Noah at Geek Squad is the best. I understand that Best Buy is probably dying out. This store is different compared to others I have been to around/out of the area. I waited anywhere from 5-10min and workers saw me waiting, but I was not offered any help. I haven't had this issue in Illinois or California. Usually, Best Buy employees see me waiting and offer help or send someone. Once I approached the workers after waiting, they diverted me to Geek Squad. The first store to do that out of all my recent experiences in stores in California and Illinois, maybe this store or state is different in how they operate. Noah, at the Geek Squad counter, was very kind and helpful to everyone he encountered. He made sure to help each and every person to his fullest extent that they needed. He was very attentive and knowledgeable. Other than the Geek Squad counter, I'd love to apply here because this store just has their Best Buy employees stand around and chat and do absolutely nothing. I'd love to get paid for that! Besides the gentlemen who is maybe a manager there, his name is Timothy or something like that, I saw him actually doing his job and helping people. Very nice to see.
Response from Best Buy
January 20, 2025
Hello. Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64708413" and share your full name, email, and phone number. Thanks, ^Jacob

About Best Buy Chesterfield

bestbuy.com