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Frequently Asked Questions About Best Buy Chesterfield

How do I check product availability at the Chesterfield Best Buy?
How do I check my order status?
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesterfield stores’ holiday hours?

Recent Reviews

4.1
(1648 reviews)
Ty S
December 01, 2025
1 out of 5
Took a long time to reach them by phone and once I got someone they couldn’t help and told me to come into the store
Response from Best Buy
December 01, 2025
Hey there, Ty. Thanks for your review. Calling in just to be told to go into the store can definitely be frustrating, so we understand how you feel here. We'd like the chance to follow up. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/v7xq5l) - Twitter/X (https://bby.me/ekhk6w) - Instagram (https://bby.me/8o5oxr) When reaching out, please mention it is regarding your Google Review 79460. Kindest Regards.
Jody M
November 26, 2025
5 out of 5
Best Buy had Beats Pro on sale at a great price and this was the Wednesday before Black Friday. They were well stocked and the service from the staff was above and beyond.
Irfan S
November 25, 2025
1 out of 5
After waiting 20 minutes for the checkout and I was first in the line when I made a complaint to the staff, he said you are most welcome to work here That’s a customer to level of customer service provide
Response from Best Buy
November 25, 2025
Hello Irfan, Thanks for reaching out and providing your feedback. It does not sound like your visit did not live up to the standard of customer service we strive for and can understand why you might be disappointed. We would like to see if we can help. Can you contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #75029 in a private message. Facebook (https://bby.me/5n1m9v) Twitter/X (https://bby.me/6e8ao4) Instagram (https://bby.me/e3dvz3)
M. S
November 23, 2025
1 out of 5
Trying to get restitution. I was treated pretty rudely by MOD Audrey I think was his name. Wouldn’t even let me finish talking or let me explain and was raising his voice in front of all the other customers in line when I was calmly asking questions and asking of what I should do. It was embarrassing and I still have no resolution for the bait and switch I experienced. Will be filing a complaint with the BBB since no one at your company or stores is interested in helping a customer.

About Best Buy Chesterfield

bestbuy.com