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Frequently Asked Questions About Best Buy Chesterfield

How do I check product availability at the Chesterfield Best Buy?
How do I check my order status?
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesterfield stores’ holiday hours?

Recent Reviews

4.1
(1626 reviews)
David
September 04, 2025
5 out of 5
Very good service.
MACH I
August 26, 2025
5 out of 5
They have all electronics you need.
Harold B
August 19, 2025
5 out of 5
Kevin helped me find the perfect laptop for me! He wasn’t pushy at all and I left feeling well taken care of! Awesome experience for someone that isn’t very knowledgeable about tech
christy R
August 14, 2025
1 out of 5
Cannot get anyone to answer the phone. The only number given is to a call center and then they tell you that they cannot transfer you. They give you an extension but it goes to a voicemail and no one bothers to call you back. We left over 20 voicemails. We had a pretty serious issue and no one EVER reached back out. The store on THF Blvd, needs massive restructuring as in the way it is managed and Best Buy overall, needs to allow calls to the actual store.
Response from Best Buy
August 14, 2025
Hello, Thanks for sharing your experience with us. I understand not being able to speak with someone at the store, isn't a welcome situation, especially after leaving multiple voicemails. In general, calls to our stores are currently redirected to our support teams, as an effort to allow our store employees to best assist their customers in the store. I'm not sure why they haven't responded to any of the voicemails left, but I'd be happy to have this looked into further by our corporate team. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/akvynh), Twitter/X (https://bby.me/0kb3vz), or Instagram (https://bby.me/38813r). Please also refer to your "Google review #29262" in your message to us. Sincerely, ^ Melissa

About Best Buy Chesterfield

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