Best Buy Chesterfield

Went into this Best Buy 3 days ago. And bought a new Hisense 55 in QD5 tv from them. Got home took it out of the box and it put me into a software update loop. Thought ok maybe just a one off thing. So I went and exchanged it and this one did the same thing. Went back hoping to get some help with a replacement around the same price range or even bringing a little bit more expensive one down to match it since I had to unload, reload 2 times each. As well as deal with an exchange for a whole hour and 15 minutes. To get treated by their TCL rep like I was some worthless person. Odis tried his best. But I’m sorry I’m not going to open a credit card after how I was treated during this whole situation and not once did any member of management ever show their face. One of the worst places I’ve ever been too before. Never shop here. They do not care about you as a customer. Go to Sam’s Club, Walmart anywhere other than this place.

I am extremely disappointed with my recent experience at this store. After spending considerable time with a floor manager discussing my needs, I was directed to a specific product which he reviewed with me. I was then assisted by a sales associate in reviewing that product and other options. After making my decision, I stated that I would like to purchase the item, while he was retrieving the item I request a price match from a comparable store, At that point, the sales associate informed me that the displayed price was "wrong" and pulled over a higher price tag that had not been corrected while discussing the differences between the 3 available products by him nor his manager. I asked that the displayed price be honored because it was the price presented to customers and the basis on which I made my purchasing decision. My request was denied by the sales associate, the floor manager who had recommended the product, and another manager. I discussed with all of them that was not good practices, and I was also there to purchase 4 computers as well and if they were not going to honor the store mistake I would take all of my business elsewhere as most places would honor the error. What makes this especially disappointing is that I was prepared to purchase four or five additional computers during the same visit. Instead, the store lost substantial sales along with future business. Customers should be able to trust the pricing displayed on the sales floor and expect management to take responsibility when mistakes occur.

Nice friendly people

The two guys i talked to are very smart and helpful.