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Frequently Asked Questions About Best Buy Chesterfield

How do I check product availability at the Chesterfield Best Buy?
How do I check my order status?
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesterfield stores’ holiday hours?

Recent Reviews

4.1
(1708 reviews)
Carol R
May 23, 2026
5 out of 5
I have to tell You, the Geek Squad at the Chesterfield store is top notch. Shout-out to Mac & Zac.
Jimmy B
May 16, 2026
1 out of 5
You can no longer call the physical store locations anymore. I ordered something for delivery. It has sat at the store for going on 2 days now and no one from the “delivery service”, something called “Roadie” has picked up the item. I am trying to just go pick up the item myself and BestBuy “customer service” says that it is impossible and they can also not cancel the order! So just like a DoorDash order that no drivers want to complete, my order just sits at the store in permanent purgatory!!! I can’t just drive and go get it and the call center in India that you get transferred to says they can’t do anything! No wonder BB is going out of business
Response from Best Buy
May 16, 2026
Hello Jimmy, Thank you for your review. It's understandably concerning when an order isn't delivered as expected. This is not the experience we'd want for you. For support, feel free to reach out to us on Facebook: https://bby.me/8O0a1f, Instagram: https://bby.me/gPXWeP, or Twitter/X: https://bby.me/1Dxnq1 and reference Google review 153102 in the details you provide.
Lee B
May 15, 2026
1 out of 5
No one bothered to help me, so I purchased $1800 in subwoofers elsewhere. Their loss!
Michelle W
May 12, 2026
5 out of 5
Matt helped us with a new laptop. He was terrific! Professional, friendly, asked the right questions, and we're very happy with our purchase.

About Best Buy Chesterfield

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