I have to tell
You, the Geek Squad at the Chesterfield store is top notch. Shout-out to Mac & Zac.
You can no longer call the physical store locations anymore. I ordered something for delivery. It has sat at the store for going on 2 days now and no one from the “delivery service”, something called “Roadie” has picked up the item. I am trying to just go pick up the item myself and BestBuy “customer service” says that it is impossible and they can also not cancel the order! So just like a DoorDash order that no drivers want to complete, my order just sits at the store in permanent purgatory!!! I can’t just drive and go get it and the call center in India that you get transferred to says they can’t do anything! No wonder BB is going out of business
Response from Best Buy
May 16, 2026
Hello Jimmy,
Thank you for your review. It's understandably concerning when an order isn't delivered as expected. This is not the experience we'd want for you.
For support, feel free to reach out to us on Facebook: https://bby.me/8O0a1f, Instagram: https://bby.me/gPXWeP, or Twitter/X: https://bby.me/1Dxnq1 and reference Google review 153102 in the details you provide.
No one bothered to help me, so I purchased $1800 in subwoofers elsewhere. Their loss!
Matt helped us with a new laptop. He was terrific! Professional, friendly, asked the right questions, and we're very happy with our purchase.