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Frequently Asked Questions About Best Buy Chesterfield

How do I check product availability at the Chesterfield Best Buy?
How do I check my order status?
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chesterfield stores’ holiday hours?

Recent Reviews

4.1
(1516 reviews)
Machelle M
November 14, 2024
5 out of 5
I love all my appliances from my LG refrigerator they gave me $100 gifts card I got some beats earbuds I live em and my son just bought a new Xbox S great prices and deals!!!
Michael
November 13, 2024
1 out of 5
Came in to buy a phone and was constantly being asked to switch to a new carrier. I just wanted to buy an unlocked phone outright. I didn't say no once or twice but 5 times that I don't want to switch. When I do finally get the phone I am just trying to leave as fast as I can and while checking out this high school age employee comes up and is literally begging me to sign up for a credit card. He's doing this as I'm trying to check out standing there with my wife and infant. I said no to him more than 5 times and he still kept at it! Saying "come on man it's slow and I need one more" like that was some how my concern. I leave and get home only to find they gave me the wrong model of phone. These employees here are more of an annoyance than they are helpful being unable to perform the basic duties of their job. This is the last purchase I will ever make at this location. Hi Kristy I do not use Social Media and would need an email to contact.
Response from Best Buy
November 13, 2024
Hi Michael, Thank you for following up and letting us know this. Since you don't use any social media platforms, you can reach us by phone at (888) 237-8289 to ensure this feedback is documented and to assist if you need any further help. Thank you, ^Caleb
Sam R
November 10, 2024
5 out of 5
Fantastic and very knowledgeable people there to tell you and help you understand what you're looking for it was great!
Greg L
November 10, 2024
3 out of 5
Geek squad staff was very helpful. Phone service was terrible. I bought a new computer that needed data transferred from an old computer. After four days of waiting I tried to call for a status update. Their automated phone line does everything it can for you to hang up the phone and use their web site. When you do get through to a person, it's someone that does not speak English very well in a call center over seas. The only way to check on the status of an install or repair is to drive up to the location. When you go into the store there are associates standing around waiting to help, which is great, why not have one of them answer the phone? Or possibly provide customers with an extension to call if they have items being worked on.
Response from Best Buy
November 10, 2024
Hello, Greg, Thank you for reaching out to us here, and taking the time to share your experience here with us. We understand how . We would like to take a closer look into this with you to document any feedback you may have with our team here on Social. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64407528 regards, ^Brandon

About Best Buy Chesterfield

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