Best Buy Chesterfield

Debby (Deby?) was amazing and was very patient with me while I shopped and asked product-related questions. Debby provided an exceptional experience from start to finish. Also -- Nat in the Geek Squad was great! I had to drop a laptop off for service. He was really chill and did a great job answering my questions also.

Great customer service

My 71 year old mother purchased a phone for my father who is an alzheimers patient and cannot be left without communication while she works. After the purchase, she was given no help to set up the phone. She had to return to the store four times in a weekend to problem solve. She described how employees argued with her, told her she was wrong, literally walked away from her, and told her wrong information. She was nearly in tears. Finally, the greeter of the store, not someone in tech or sales, listened to her and helped her. I am very appreciative to this employee and I wish I knew their name. Learn from this employee and treats your customers with respect. This level of customer service is unacceptable.

Unprofessional, dismissive, and disorganized. I have come to this Best Buy location multiple times for iPhone screen protector replacements, which have always been handled and installed for free. Today was a completely different story. After checking out, I was sent on a wild goose chase. I went to Geek Squad for the installation, only to be rudely told by a rep, “Go find anyone in a blue shirt.” I found someone in a blue shirt who refused to listen and sent me to the person in the orange vest at the door. That person then tried to send me back to Geek Squad. When I finally spoke to a manager named Spencer, he claimed there is now an $8 installation fee. When I asked to see this policy in writing, he said he’d find it and then simply never returned. I waited 10–15 minutes for him, then asked for a supervisor and waited another 10 minutes, but no one ever showed up. It’s not just about the $8; it’s about the blatant lack of respect for a customer’s time and the unprofessional "not my job" attitude from the staff. This isn't the first time this store has been rude, but it will be the last time I deal with them. Don't waste your time here if you value decent customer service.