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Frequently Asked Questions About Best Buy Chesterfield
How do I check product availability at the Chesterfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesterfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesterfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1713 reviews)
Bryan R
June 14, 2026
5 out of 5
Had a really good experience looking at refrigerators with zero pressure to buy and very knowledgeable associates. They answered all our questions, helped us find other options for models not in stock at their store, and even helped during an impromptu trip to look at TVs.
Carol R
May 23, 2026
5 out of 5
I have to tell
You, the Geek Squad at the Chesterfield store is top notch. Shout-out to Mac & Zac.
Jimmy B
May 16, 2026
1 out of 5
You can no longer call the physical store locations anymore. I ordered something for delivery. It has sat at the store for going on 2 days now and no one from the “delivery service”, something called “Roadie” has picked up the item. I am trying to just go pick up the item myself and BestBuy “customer service” says that it is impossible and they can also not cancel the order! So just like a DoorDash order that no drivers want to complete, my order just sits at the store in permanent purgatory!!! I can’t just drive and go get it and the call center in India that you get transferred to says they can’t do anything! No wonder BB is going out of business
Response from Best Buy
May 16, 2026
Hello Jimmy,
Thank you for your review. It's understandably concerning when an order isn't delivered as expected. This is not the experience we'd want for you.
For support, feel free to reach out to us on Facebook: https://bby.me/8O0a1f, Instagram: https://bby.me/gPXWeP, or Twitter/X: https://bby.me/1Dxnq1 and reference Google review 153102 in the details you provide.
Lee B
May 15, 2026
1 out of 5
No one bothered to help me, so I purchased $1800 in subwoofers elsewhere. Their loss!