I needed an IPhone repair. When I scheduled a time I also told them what was broke and I was traveling 1-3/4 hours. Once I arrived, they stated they do not stock any parts amd it wpuld cost $99 for a diagnosis before they even ordered parts and it would end up being days before I could actually get it fixed Would not verify they’d honor the $219 I was quoted through their chat.(Only way they allowed communication). I was blessed to find somewhere close to home and got it fixed for $25. I will not patronize Best Buy anymore. Done. Scammers and do not care about cuatomers whatsoever.
Response from Best Buy
January 21, 2026
Hey there, Pam!
We truly appreciate you taking the time to bring the details of your time with us, though we wish you had a better experience trying to get an accurate quote on your iPhone repair. We'd like to hear more about this and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please mention "Google Review: #107411" for reference. You can find us here:
Twitter(X):
https://bby.me/etyok7
Facebook:
https://bby.me/60tx7h
Instagram:
https://bby.me/oxeuzk
Vincent C
January 20, 2026
Has just about everything I need electronicwise
Plenty of stuff to help you
I bought a TV antenna, which didn't work in the location I tried it, and they took it back, no problem, the next day