Best Buy Columbia

Cannot stand when they put AI on the phone and waste your time.

Don’t bother going here. Online said go to a store to finish my trade in. Drove 40 miles and they couldn’t figure out how to use the computers to do it. It’s one thing to not know how the system works and even to ask your customer to come back another day when more experienced people are working….and it’s a whole other thing to be ignorant and act like your customer is wrong lol. I’ve done this trade in process multiple times with my old electronics and it just really stuck out like a sore thumb no one knew what they were doing and didn’t care to figure it out, or even try. That’s fine I’ll just do it online with a different company, like Amazon. RIP retail stores. They also didn’t even have the item I was going to buy for my kids when online it said 3 in stock at the store. Just another reason to take the long way around Columbia altogether.

Love the in store assistance, despise the automated chat bot you get when you try to call. No option to talk to a human... it does not even accept the phrase "Talk to a human" when they ask you what you need. Very frustrating.

Buen servicio