Best Buy Columbia

I bought a TV antenna, which didn't work in the location I tried it, and they took it back, no problem, the next day

It's a place to purchase your consumer electronics. Everything else may as well be a scam. There's no association or communication between local stores and the website or corporate. If you need assistance, it will not be local. The stores don't even have listed numbers. I pay for the total protection plan. I also have Apple Care+. When I needed a screen replacement, Apple refers me to BestBuy, who advertised "same-day screen replacement." I still had to schedule an appointment and describe exactly what I was coming for. Told at arrival the appointment is only a consultation. There were 5 other phones being repaired ahead of mine and I was only lucky they had the parts on hand. No amount of "I'm sorry" helps that I took off work, drove over an hour one way, only to learn I won't have my cell phone for the next few days, since I have to return to work tomorrow and the store doesn't open until after I leave.

Picked up a christmas present and had to return it. Was an online order and did not have a receipt. They found my online order number in store an reimbursed my card right there. Thanks!

I went to Best Buy in Columbia MO this evening to research phones as Im needing to replace mine. A young man named Langston offered his assistance. He answered my questions with knowledge and patience. He did not pressure me or make me feel like I was a bother. He was so very helpful in explaining the differences in phones in a way I could understand! When I decide which phone to go with, I definitely will return and hope Langston is there! Well done young man! Best Buy is lucky to have you. Good luck with your basketball season!