Frequently Asked Questions About Best Buy Columbia
How do I check product availability at the Columbia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2814 reviews)
Gabe S
December 18, 2025
5 out of 5
Great service. We'll see if the TV holds up. FYi to those who on fence of third party smart tv program, Roku blows Amazon out the water. Hisense Roku beats the hell out of Amazon fire tv. Roku is Hisense and Amazon toshiba
Albert R
December 17, 2025
5 out of 5
Friendly staff and well maintained
Lori W
December 13, 2025
1 out of 5
Purchased a 75 Inch TCL on 11/29. Was told it would be in on 12/3. Television did not arrive on time. Understood and not upset about it BUT when I called the customer serve number I was given the run around. I went in store 2 times and my daughter went once. Not once did anyone do any digging to find out why my order was not available until 12/11. Finally on my second trip in a sales representative actually went in and did the digging to figure out the issue. I would like to thank Tresca for actually helping.
Response from Best Buy
December 13, 2025
Hello Lori,
Thanks for reaching out and providing your feedback. We can understand why a delay could cause you some frustration. We would love to document your experience as we are always looking to improve. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #87452 in a private message.
Facebook (https://bby.me/063imw)
Twitter/X (https://bby.me/inssss)
Instagram (https://bby.me/l21fyn)
Clayton N
December 06, 2025
3 out of 5
Great store, but the layout is not very good. Especially the computer components, kind of all over the place.