I had two very helpful employees.
Best Buy in Columbia MO has everything imaginable and most items in stock I’ve seen.
I really wish the help at the Columbia, MO Best Buy were consistent. We are HUGE Best Buy shoppers because of our Best Buy Total membership. Had terrific service with a TV mixup a few weeks ago where the manager on duty worked hard to make things right.
TODAY--sent my son and husband on an errand to buy my iPad mini since it was on sale. Both of them came home complaining of the AWFUL service. Said several employees were milling around not helping followed by a manager who passed them off to a "specialist" who was blatantly rude and abrupt. It is darn tough to keep going back when things like this happen. My husband is saying the drive to KC or STL to other Best Buys may be his preference from now on.
Response from Best Buy
March 15, 2026
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally as well as help assist in any way that we can. You can connect with us via Facebook (https://bby.me/ASu4Tz), Twitter/X (https://bby.me/33qfN0), or Instagram (https://bby.me/u2NlgX). When reaching out via social media, be sure to mention that it's in response to Google Review number 129753.
Thank you.
I have waited multiple day to post...to calm down and not be a "Karen".
Geek Squad "upped" this rating to to a 1. Thank you Geek Squad for being real..
I am not sure what qualifies one to be a "Verizon Specialist" according to his business card, BUT,
I HIGHLY recommend you do NOT take advice from Nick Liberto , home based at Best Buy.
I will never get back the thousands of pictures we couldn't recover bc of him.
Not only did he not own up to the issue he immediately dipped and had another employee break the news to me that he had to leave suddenly.