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Frequently Asked Questions About Best Buy Columbia

How do I check product availability at the Columbia Best Buy?
How do I check my order status?
My local Columbia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Columbia stores’ holiday hours?

Recent Reviews

4.0
(2667 reviews)
JDub
October 20, 2024
5 out of 5
The Home button on my 84-year-old mom's iPhone 8 stopped working. Went to AT&T store and guy told us that, without a working Home button, he couldn't transfer her phone contents to a new phone. Said we should go to Best Buy, to the Geek Squad. Instead, we met Ricky, who is Apple certified, at the phone counter and he was fantastic. He immediately went into the accessibility settings on her phone and installed a Home button on her touch screen so she could have continued to use her 8. When she decided she wanted to upgrade, he listened to her, never spoke down to her, and shared his recommendations. He didn't try to sell her anything she didn't need, nor the most expensive of everything. When it took some time to transfer between phones, he took a look at my Android because I'm having storage issues. When he couldn't fix it (not his fault), he showed me other phone options in case I decide to upgrade but in no way pressured me to buy from him. Truly made the experience, which Mom had been dreading, very pleasant and simple. I will now always go to Best Buy for phones, and will ask for Ricky!!!
Brandon W
October 19, 2024
5 out of 5
Definitely will see I love this place... but the prices for a pre-built pc is way to expensive than building your own.
Shawn M
October 16, 2024
1 out of 5
Geek squad employee needs to not tech-splain just because I have silver hair. Didn't write down my issue as stated and didn't write it accurately for service.
Response from Best Buy
October 16, 2024
Hi Shawn, Thank you for sharing this review with us here. I'm concerned to hear that your experience with our Geek Squad team didn't seem to meet expectations, which we understand could be disappointing. We'd be happy to discuss this further with you to understand your experience and document this, and assist with anything you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64318163 so we can assist. Thanks, ^Caleb
Christine K
October 12, 2024
2 out of 5
While the store was very clean and what employees i(I had to search out) were friendly there is not much at Best Buy anymore but tvs and computers. I went in for a headset with mic and they had 4 options that's it. BB used to have everything. Movies and music and games and so much more, I know I used to work there when it did. Nowadays it's just disappointing unless you need a computer or TV.
Response from Best Buy
October 12, 2024
Hi, Christine, Thank you for sharing the inventory you found at your local Best Buy. While we do our best to stock the items customers most often buy in store. We have a wide selection available online and many with 2 day shipping or even same day shipping available as options. If you would like to get assistance with ordering online or have questions on products you can certainly contact us on any of our Social Media Profiles below with Review 64303758 for more assistance. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Thanks, ^Tommy

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