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Best Buy Independence
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3362 reviews)
Terri G
February 19, 2025
1 out of 5
bought a new surface. had data transferred from old one and paid $180 for this service. BUT none of my files were transferred. at all. spent a whole day downloading them myself. Now i find out my microsoft office subscription was not transferred or activated. AND i have a thin black line running through the bottome of my screen. My husband picked up the new surface....he waited FOREVER while the geek associates were chatting in the back room. AND when they finally came out they just handed him the equipment. Offered NO demo to ensure it was working as should be. Keep in mind they had my equipment for 2 days! I'm going to BBB on this one
Response from Best Buy
February 19, 2025
Hi, Terri,
Thank you for sharing your review with us. We understand how important it is to have those files transferred properly and for your Microsoft Surface to be properly set up. We'd like to follow up with you on this matter.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64831214" in your message. Thanks!
Regards,
^April
Allen K
February 15, 2025
5 out of 5
Happy with my Best Buy experience…thanks
Daryl S
February 05, 2025
4 out of 5
Great place for all your electronics and accessories
sam c
February 03, 2025
1 out of 5
Don’t go!!!the employees don’t want to help anyone and they don’t have anything in stock!
Response from Best Buy
February 03, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64771943" and share your full name, email, and phone number.
Thanks,
^Jacob