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Now open in this store
Shop exclusive savings on top tier brands at the new Major Appliances Outlet—right here in store.
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3605 reviews)
Mykaila O
August 25, 2026
5 out of 5
I ordered a Idea Tablet 11" open box from the Wichita location. When it came in, it was still locked to the previous person. It was factory resetted but there was still the password pattern from the previous person. Anyways, after troubleshooting from both geek squad and myself, we've found we had to return it. Oh well, stuff happens. But what made it a 5 star experience was the people. Totally understanding and even slipped me in on the sale for the the step up version. For $4 (+tax) more. If you ever have an issue with your products, patience will do wonders.... And sales. Lol
Vallie T
August 20, 2026
5 out of 5
Very helpful staff
Chris M
August 19, 2026
5 out of 5
Geek Squad was great.
Haylie D
August 17, 2026
1 out of 5
The worst customer experience I’ve ever received when buying a TV
Response from Best Buy
August 17, 2026
Hello!
It is concerning to hear that you did not receive the customer service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/cnFDXQ), Twitter/X (https://bby.me/ud0wWI), or Instagram (https://bby.me/0bWpSg). Please also include Google Review number 204942 when reaching out.
Thanks.