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Best Buy Independence
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3488 reviews)
Carmen K
November 26, 2025
5 out of 5
I’ve had the pleasure of being helped by Lamont at Best Buy several times, and each time has been a great experience. He’s always ready to assist, no matter how many questions I have, and his demeanor is consistently sweet, kind, and professional. Lamont clearly knows the products inside and out and explains them in a way that makes you feel confident and informed in your purchase.
Lamont, keep up the amazing work serving Best Buy customers. I see strong leadership in you, and it’s inspiring to witness!
Meghan A
November 25, 2025
5 out of 5
Signed up for the stores program with geeksquad. They are all very helpful.
Garrett S
November 22, 2025
1 out of 5
Came to pick up items I ordered on the app and the app said it was ready. When I arrived the girl at the cash register told me they couldn't find the items and said they automatically refunded because they couldn't find it and wouldn't give me other options for the large purchase I've been saving up for months. There is a large lack of ambition to help the customer from the clerks at this location because I found on the app I was able to change the method of aquirement to shipping instead.
Edit: I don't have Instagram or Facebook so I can't talk to you through that.
Response from Best Buy
November 23, 2025
Hi, Garrett,
Thank you for sharing this review with us. We know how important it is to have all the necessary information regarding your order, including the available options for fulfillment.
So we may follow up and learn more about this experience, please private message us through Facebook (https://bby.me/38na0d), Twitter/X (https://bby.me/n9c9la), or Instagram (https://bby.me/50hcc8). Please mention "Google review 73410." Thanks!
vRapCross
November 21, 2025
1 out of 5
Store Manager doesn't honor corporate policy of price match guarantee. They would not match a major retailer because the item was on sale. New Years sale, Labor Day sales, 4th of July, Prime sales, Memorial Day, Thanksgiving, Christmas. All those sales are off limits according to this Independence Best Buy. I went to OP, they price matched immediately. This Independence store hates customers, they would rather you don't buy at that location. Terrible customer service.