Best Buy Independence

On Oct 17th, I purchased a washer and dryer. They were going to be delivered on the 27th. I changed my mind about the washer. So I went back to the store, on the 20th, still prior to delivery, did a return and purchased a different washer. It could not be delivered on the same date, but figured that was my fault for changing. But the dryer from the original purchase was still scheduled for the 27th and the washer was scheduled for the 29th. No problem. I had two separate orders. When the delivery arrived on Tuesday the 27th, they did not bring a dryer at all. They brought the washer I changed my mind about. The delivery drivers made notes and took it back with them. I called to see if the dryer could be brought on Thursday the 29th with the washer that I actually did purchase. I was told yes but continued to receive emails stating my delivery needs to be scheduled. I spoke to several different people that day at the customer service number. Some were nice but most of them couldn’t understand that I had two orders. And pert if the first was cancelled. The English was not great except for one person. And I’m not great with accents. No one could get the system to accept the appointment change. I still had a the number from when I received confirmation call for the delivery appointment. I spoke with them and they assured me that the dryer was going to be delivered with the washer Thursday. Then I received emails stating it would be delivered. So I was thinking it would be. It was not. I did receive the washer that I purchased, but the dryer didn’t come with it. I was told the dryer must be in a different truck. Then later that day a dryer arrived, but it was not the dryer I purchased. They took it back with them. Someone called last night after delivery failure and said they would be looking into the situation when they got back to the warehouse and would contact me tomorrow which is now today. And of course I missed the call! They left a message but when I called back no one knew the name that my voicemail transcribed. And I was unclear on what I heard. I’m still waiting for the dryer. I’m still waiting for them to call me back. When I returned the call, the person I spoke with said it was noted in my account they would call me back. Initial J was the person calling me back. I had some things I needed to do and had to get off the phone so I didn’t persist. No one seems to be able to do anything anyway. I feel like we are being punked. How can any store or delivery company exist with this inefficient service? I am ready to cancel the dryer and just purchase it elsewhere.

Didn't have anything I needed

Nick in the home theater and tv department was awesome in his knowledge of electronics and customer service was top notch!

The Location in Independence on 39th st. Is also an outlet location. The had a huge amount of open box appliances. It was nice to be able to go in and physically touch items before buying.