Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3527 reviews)
Faye B
February 06, 2026
5 out of 5
Didn't have what I wanted
Deana
February 06, 2026
5 out of 5
Went in right before college started so it was a mad house. I felt like they were prepared and ready for the day. Also, I'm 50 years old and going back to school. The salesman that helped us was around our age. He helped us quickly and efficiently without making me feel foolish for being ignorant of computers. We got what we needed and got out of the way for the next person. It was very nice.
Review A
February 04, 2026
1 out of 5
Bought my MacBook at BB with AppleCare. Geek squad member said he didn’t know anything about Apple products.
Second time I came in same associate couldn’t ship my device in to be serviced. Said he did everything he supposed to but wouldn’t let him hit “ship”.
They’re an Apple service provider but can’t even ship products for service. Don’t go here!
Response from Best Buy
February 05, 2026
Hey there,
We understand your concerns with your interaction with our staff. Please send us a private message on Facebook (https://bby.me/gn9sk3), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #113150".
Denise T
January 29, 2026
5 out of 5
Neat & clean. I was immediately helped and or the door within 5 minutes