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Best Buy Independence
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3574 reviews)
Walter S
June 14, 2026
5 out of 5
These guys hooked me up. I bought an ASUS laptop on 5/18 without the geek squad warranty. Shortly after buying, i got voluntold to go on a 3 week work field trip and had zero contact with anyone. During this work trip, the laptop died. After coming back home, I brought the laptop back, explained the situation and the manager did an exchange on the spot, even when he didn’t have to. Saved me a lot of time and headache from dealing with the RMA process with ASUS. Will definitely come back here for major purchases and think twice about not buying the warranty.
Extremely satisfied with this store!
Ken M
June 10, 2026
1 out of 5
Terrible customer service you gotta beg for help
Response from Best Buy
June 10, 2026
Hello, Ken,
Thank you for reaching out to us here. We understand how important excellent customer support can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 171246.
Facebook (https://bby.me/NAjZrx)
Twitter/X (https://bby.me/f0why4)
Instagram (https://bby.me/n3aD7Y)
We look forward to assisting you there.
The V
June 08, 2026
1 out of 5
It was my son's 16th birthday and he was interested in a vertical monitor. We found a couple of models without pricing but could not find an employee to come over and help us. We ended up leaving the store empty handed and gave our business to Amazon. I am unsure if I will return to Best Buy due to the service received. It was a weekday afternoon as well, not like we went on a weekend where it was insanely busy.
Cayden
June 07, 2026
5 out of 5
I walked in, in a hurry! I was looking for a phone charger cable because mine had broke and my phone was on 5%. Cody took me to the exact spot and saved me a headache! I was able to get my phone charged and I was out of the door within 5 minutes. Great service, great employee, will be back for future electronic purchases.