Best Buy Independence

SETH SAVED THE DAY: After calling Best Buy's customer service line to see if the product I wanted was in a store near me, they notified that it wasn't and offered to ship it to me by ordering the product over the phone. I placed my order over the phone and then it was cancelled because the customer service associate entered in my info incorrectly after reading it back to me correctly. I called the customer service line several times within the next week and a half. After hours on the phone with them, and being transferred to every department imaginable, an associate FINALLY told me that I would have better luck going to the store near me. I did just that and the GM, Seth, helped me. He listened to my complex problem and was eager to help. He was able to look at ALL of my call logs with customer service and was immediately empathetic. He delegated a couple of his team members to start helping with tasks related to my purchase while he simultaneously documented and explained why customer service wasn't able to help. I was able to purchase the product in-store via a team member. Once my checkout was complete, I started to head toward the door. He, while multitasking with another task at hand, double checked with me to make sure I was taken care of. As a former retail manager, I was genuinely surprised by his compassion, quickness, and eagerness to help make things right with my complex situation. I was in and out of there with my issue resolved within 10 minutes. SETH IS THE MAN.

Visited Geeks quad, very helpful and polite

Genuinely the worst service ive ever had in my life between 3 different workers.

Maybe six workers. No one acknowledged me walking through looking around. Sure, people would look up, then find something else to do. Not that there was much of anyone in here. Seemed clean but empty. Things get changed around, but there's a lot less here than there used to be.