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Best Buy Independence
19110 E 39th St S
Independence, MO 64057
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3284 reviews)
Vivian M
September 02, 2024
5 out of 5
The people here are very kind and know what they're talking about. I've bought both electronics and appliances here and have had no issues.
Amanda D
August 29, 2024
5 out of 5
Clean friendly and knowledge without a high pressure salesman
James K
August 29, 2024
4 out of 5
Very helpful staff. Didn't have what I wanted in stock, but found they it at another store for me. Did the order so items were all ready when I arrived at the other store.
Bob R
August 15, 2024
1 out of 5
Another one of those “used to be GREAT!” stores that sank to the bottom of the barrel because of bad customer service. It should not take 3 phone calls, 17 total minutes on hold, to reach a “representative” for a question about camera service and not being able to understand the “representative” because of their overbearing foreign accent when a live human finally comes on the line. I’ll take my business to someone interested in taking care of the customer and not running them off because of their apathetic approach to customer service. Way to go Best Buy, two thumbs down…
Response from Best Buy
August 15, 2024
Hello, Bob
Thank you for providing your feedback Google my Business. I know not being able to get of the store and to try work with someone with a thick accent is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention " Google Review 64076758", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay