Best Buy Independence

Barely any stock on floor. Staff said it was due to theft. Will definitely go to the Overland Park location next time

Horrible customer service. If I could have, I wouldn't even put one star

BLUF: A good enough Best Buy. Staff was friendly, timely on curbside pickup, and easy to work with. Only 3 stars due to less inventory than other Best Buy’s and the facility is showing its age. But I would order again from this Best Buy or its worth shopping in store as the associates seemed welcoming and competent.

SETH SAVED THE DAY: After calling Best Buy's customer service line to see if the product I wanted was in a store near me, they notified that it wasn't and offered to ship it to me by ordering the product over the phone. I placed my order over the phone and then it was cancelled because the customer service associate entered in my info incorrectly after reading it back to me correctly. I called the customer service line several times within the next week and a half. After hours on the phone with them, and being transferred to every department imaginable, an associate FINALLY told me that I would have better luck going to the store near me. I did just that and the GM, Seth, helped me. He listened to my complex problem and was eager to help. He was able to look at ALL of my call logs with customer service and was immediately empathetic. He delegated a couple of his team members to start helping with tasks related to my purchase while he simultaneously documented and explained why customer service wasn't able to help. I was able to purchase the product in-store via a team member. Once my checkout was complete, I started to head toward the door. He, while multitasking with another task at hand, double checked with me to make sure I was taken care of. As a former retail manager, I was genuinely surprised by his compassion, quickness, and eagerness to help make things right with my complex situation. I was in and out of there with my issue resolved within 10 minutes. SETH IS THE MAN.