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Best Buy Independence
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3439 reviews)
James C
August 15, 2025
5 out of 5
Great experience from all the employees I interacted with! 😊
Jim C
August 11, 2025
5 out of 5
I went in with an issue to the geek squad where I had an appointment. The young man behind the counter that assisted me was outstanding! he took the time to really delve into the issue to find out what was going on and why my phone was doing what it was. I was there for a good 30 minutes he never lost his professionalism, he was very secure in what he was doing and I would highly recommend them to anyone!
Meredith M
July 27, 2025
1 out of 5
Make sure you take any electronics out of the box and plug it in at the store before taking it home. If they sell you a busted item and it has a finger print in the wrong place they won’t give you a refund or replacement.
Response from Best Buy
July 27, 2025
Hey there, Meredith,
Thanks for reaching out to leave your review. We know how important it is to feel confident with our return policy. We would love to follow up with you on your issues you encountered. Please send us a private message on Facebook (https://bby.me/cnv06i), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #21158" and share your full name, email, and phone number.
All the best,
^Jacob
Joshua J
July 25, 2025
1 out of 5
Impossible to call ANYONE at an actual location, hung up on multiple times, 40 minutes of calling later to be told that the store I just came from had no availability to put a subwoofer in a box, 8 screws, no wiring a simple less than 5 minute job but they had an appointment within an hour so it’d be 4 days.
I used to install and work at Best Buy it is no surprise to see this company failing. I have already purchased the product on Amazon and will be returning the other to Best Buy. I hate doing business here and every time I try I am reminded why I stay away. I hope they get better management and people to turn it around, but I doubt that’ll happen
Response from Best Buy
July 25, 2025
Hello, thank you for taking the time to leave us a review here on Google. I also like to know that I will be able to get my appointments scheduled quickly and efficiently. Can you please reach out to us on Facebook (https://bby.me/92vh20), Twitter/X (https://bby.me/vzgap9), or Instagram (https://bby.me/cwyga3) with more information about your experience? Please begin your message with "This is regarding my Google Review #20398".
Regards,
^ Josh