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Best Buy Independence
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3504 reviews)
Andrea R
January 01, 2026
5 out of 5
Had a good experience with this store. Had a young man really help me with the tablets. He explained everything so wonderfully. I will not go back to the o e in Lee's Summit, Mo
Response from Best Buy
January 02, 2026
Hi, Andrea,
Thank you for taking the time to leave a review. It can be really frustrating when your experience isn't the same across all of our stores you visit. If you'd like to formally document your experience at Lee's Summit, please reach out on social media with a private message. Kindly include Google Review 99089 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Cher H
December 27, 2025
5 out of 5
Professional, friendly, knowledge of inventory is great
Shawn L
December 27, 2025
1 out of 5
I would give zero stars if I could. I bought a 500 and something dollar metaquest v r headset, that was supposed to come with a batman game. Not only are they not helping me figure out why this isn't working, but they're telling me I have to pay for geek squad to help me. I will never shop at best.Buy again, there's a reason they invented walmart!!!!! I do not know how to reach out on any kind of social media we use telephones around here where i'm at. I want to talk to a real human. Not an automated or some social media site, please! And not helpful whatsoever, i've been trying that for a week
Response from Best Buy
December 28, 2025
Hi,
Having issues with a Meta Quest headset is frustrating. Let’s discuss your recent Best Buy experience. Please mention review #96342 when reaching out on social media links.
Facebook (https://bby.me/qk6lgi)
Twitter/X (https://bby.me/y0jev1)
Instagram (https://bby.me/82tu1s)
Hannah E
December 24, 2025
5 out of 5
Ran here to grab a last minute Christmas gift for my mom, and Tanner greeted us with a friendly smile and tons of knowledge! He asked about the budget and gave great recommendations within that budget. He even brought the product to the register and carried it himself to our car without hesitation. Considering it was a 65 inch TV, it was pretty impressive! Everyone is super happy with the purchase and with our experience!