It was my son's 16th birthday and he was interested in a vertical monitor. We found a couple of models without pricing but could not find an employee to come over and help us. We ended up leaving the store empty handed and gave our business to Amazon. I am unsure if I will return to Best Buy due to the service received. It was a weekday afternoon as well, not like we went on a weekend where it was insanely busy.
I walked in, in a hurry! I was looking for a phone charger cable because mine had broke and my phone was on 5%. Cody took me to the exact spot and saved me a headache! I was able to get my phone charged and I was out of the door within 5 minutes. Great service, great employee, will be back for future electronic purchases.
No one help me customer service sucks
Response from Best Buy
June 04, 2026
Hi there,
It's unfortunate that you did not get help. We understand why you would be upset. We would love to hear more about your visit. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 160987 in your message to us.
X: https://bby.me/fhKlQX
Facebook: https://bby.me/4yfNhZ
Instagram: https://bby.me/eEactS
I’m tired of calling places and getting hit with AI stop living in the dystopian world