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Now open in this store
Shop exclusive savings on top tier brands at the new Major Appliances Outlet—right here in store.
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3611 reviews)
Mathias F
September 17, 2026
1 out of 5
Terrible service with geek squad skipping ppl in line.
Response from Best Buy
September 17, 2026
Hello,
Thank you for bringing this to our attention. We never want anyone to feel like they are being skipped when seeking help.
If you would like to discuss your experience further please reach out to us though any of our social media.
Facebook (https://bby.me/Co7dbN)
Twitter/X (https://bby.me/VOa7f5)
Instagram (https://bby.me/Yrf1p7 Buy)
Be sure to mention your review number, #223652, in your message. Thank you.
d m
September 16, 2026
1 out of 5
I went in the store to look at a tv and had some questions. Two employees were working in that area but they were both helping one customer. Waited for a few minutes and found someone else to ask only to be told she didn’t work in that area. She asked one of the others to help they said they would in a minute then both proceeded to walk to the front of the store and stand there and talk. Needless to say I walked out that day. Went back a couple days later and found someone who was available to help but he was very impatient and rude. I’ll never shop there again.
Nancy M
September 14, 2026
5 out of 5
Very friendly, lots of people to help you, knowledgeable
Scott B
August 31, 2026
5 out of 5
We were looking for à dryer at the Independence store. Our salesperson was excellent. Thank you!