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Frequently Asked Questions About Best Buy Independence

How do I check product availability at the Independence Best Buy?
How do I check my order status?
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Independence stores’ holiday hours?

Recent Reviews

4.0
(3432 reviews)
Meredith M
July 27, 2025
1 out of 5
Make sure you take any electronics out of the box and plug it in at the store before taking it home. If they sell you a busted item and it has a finger print in the wrong place they won’t give you a refund or replacement.
Response from Best Buy
July 27, 2025
Hey there, Meredith, Thanks for reaching out to leave your review. We know how important it is to feel confident with our return policy. We would love to follow up with you on your issues you encountered. Please send us a private message on Facebook (https://bby.me/cnv06i), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #21158" and share your full name, email, and phone number. All the best, ^Jacob
Joshua J
July 25, 2025
1 out of 5
Impossible to call ANYONE at an actual location, hung up on multiple times, 40 minutes of calling later to be told that the store I just came from had no availability to put a subwoofer in a box, 8 screws, no wiring a simple less than 5 minute job but they had an appointment within an hour so it’d be 4 days. I used to install and work at Best Buy it is no surprise to see this company failing. I have already purchased the product on Amazon and will be returning the other to Best Buy. I hate doing business here and every time I try I am reminded why I stay away. I hope they get better management and people to turn it around, but I doubt that’ll happen
Response from Best Buy
July 25, 2025
Hello, thank you for taking the time to leave us a review here on Google. I also like to know that I will be able to get my appointments scheduled quickly and efficiently. Can you please reach out to us on Facebook (https://bby.me/92vh20), Twitter/X (https://bby.me/vzgap9), or Instagram (https://bby.me/cwyga3) with more information about your experience? Please begin your message with "This is regarding my Google Review #20398". Regards, ^ Josh
Benjamin O
July 24, 2025
5 out of 5
Best Buy !! But you need more Phones !! !?
Bruce V
July 19, 2025
4 out of 5
Understaffed

About Best Buy Independence

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