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Best Buy Independence
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3371 reviews)
Lexus B
March 03, 2025
5 out of 5
Came to pick up a 55” tv & 70” tv close to closing , tonight is our first night at our new home . Moving too fast, I Turned our truck off while loading them onto the truck bed not realizing the car lights were still on so our battery died . My boyfriend asked one crew member for help and he did just that ! He came back outside shortly with his night crew , there was about 5 of them in total , one was an awesome young lady !! They all helped us with no hesitation, the entire closing crew is nothing short of amazing . Sent us home happy customers , very thankful for all of them ❤️ THANK YOU ALL !!!
Jon D
March 01, 2025
3 out of 5
Went inside. One worker said hello while rushing by, all the other salespersons were too busy yapping with each other to pay us any mind.
One of the cashiers even helped someone else when we were clearly there 1st. The customer even told her we were there 1st and she just shrugged us off.
I'm not picky, I'm patient, I barely care, but poor service all around.
Response from Best Buy
March 02, 2025
Hello, Jon.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64879602.
Best,
^AllisonS
Dayton M
February 28, 2025
2 out of 5
Asked for help with an appliance on it’s availability from Two employees. They looked at me as if I was speaking a foreign language, and then played verbal rock paper scissors on who is gonna help me. What a joke.
Response from Best Buy
February 28, 2025
Hello, Dayton,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64873234. We look forward to working with you.
Regards,
^Aaron
Wendy S
February 21, 2025
3 out of 5
The staff are nice enough but the store seems to have trouble having items in store. I normally buy online, but if I need something right now, a brick and mortar store is the only option. When they then don't have the item, that's a big waste of time.
Response from Best Buy
February 21, 2025
Hi, Wendy,
Though many Best Buy products are available for purchase online and can be shipped, we are saddened to hear that you were unable to find what you needed in stock. We appreciate your feedback and would be happy to offer any support that we can. To get started, send a private message that includes your full name, phone number, email address, store location, and the item you were looking for to one of the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64839077. We look forward to hearing from you.
Thanks,
^Tina