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Now open in this store
Shop exclusive savings on top tier brands at the new Major Appliances Outlet—right here in store.
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Independence
How do I check product availability at the Independence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Independence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Independence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Independence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3585 reviews)
X X
July 13, 2026
1 out of 5
The girl with the red hair at the checkout was not pleasant. She clearly didn’t want to be at work, let alone be bothered by a customer trying to buy something. I had a price match, which absolutely ruined her entire day, because she had to get a manager to approve it (this is normal, btw). The manager wasn’t any more pleasant. He stopped out of his hiding spot and looked like it was a negligence of commerce to need his presence for anything either. The best part was the guy tried to convince me that Nebraska Furniture Mart wasn’t the one selling the thing I was price matching, and insinuating it was a marketplace seller, even though the website literally said “pick up in Kansas City today.” and also the part where NFM does not have marketplace sellers on their site.
I got what I went in for ultimately, but the customer service was very bad. Maybe there shouldn’t be employees trained/allowed to be jerks about Best Buy policies being utilized by customers.
Response from Best Buy
July 13, 2026
Hi!
It is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/m6LRCB), Twitter/X (https://bby.me/VHtqiU), or Instagram (https://bby.me/sCEEgD). When reaching out, please be sure to include Google Review number 186800.
Thanks!
Sheba
July 09, 2026
5 out of 5
I had an issue with a Roku tv and had to return it for a replacement. The staff made it easy, and everything went smoothly. In a few minutes I had my replacement tv and was on my way. I will return to this Best Buy location.
Jason B
July 06, 2026
5 out of 5
Very helpful
atomicitty
June 28, 2026
3 out of 5
Clean store but half of it was empty. The employee i spoke to was friendly and helpful.
Response from Best Buy
June 28, 2026
Hello,
Thanks for your feedback. We're glad to hear you were able to get the help you needed during your visit. We would like to speak with you more regarding your concerns. Please connect with us by sending a private message on one of the below social media platforms. You may include the review ID 179338 in your message.
X: https://bby.me/IDkfgD
Facebook: https://bby.me/QHAddo
Instagram: https://bby.me/ErTOk8