Mr owner, please address this situation for the sake of your customers:
I came to purchase a high-end PC for my son. I was helped by an employee, I wish I could remember his name. He worked with me for about 20 minutes, and brought together an excellent package.
Come to find out, the original employee was an 'inventory specialist' and I had interrupted his product placement, thinking he was a salesman. He was the perfect salesman in my view. After many questions, we worked our way UP to the most expensive unit available, indeed the one that I wanted.
After whispers and side glances from the manager, he was removed from the floor without a word, and was replaced by another - the salesman. I saw the floor manager in the distance, a beady-eyed, short, and pudgy man, who quickly hurried off when I noticed him.
The salesman was awful in all respects except his grooming. I need not go into his lack of fitness for position. He was 'that' salesman you don't want. But, he was young, and I did not write this review for him.
At the register, three times or more, the salesman awkwardly paused, mid-sentence, turned his head, pressed his finger to his earpiece, then offered me the 'store membership' package. I declined each time, yet he continued to insist. It was as if his job depended on the membership sale. I know this to be true for other companies.
The beady-eyed man was watching me from a distance, at my back, and scurrying away each time I noticed him.
Yes, I spent a small fortune this Monday evening. Yes, these men are commissioned, they have families to feed, and I was there to spend money. BUT! This was absolutely predatory, and I've never felt so uncomfortable in such a situation.
Oh yeah, the 'open box' discount amounted to 5%, and the returned product was labeled 'excellent condition'. The casing was dented, and the power cord was missing. Lucky I had a spare cable, or my son would have been quite disappointed for the day. And I guess the dents were small enough to ignore.
Response from Best Buy
October 08, 2025
Hello!
We can definitely understand the desire for consistent and professional support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #53166 in your message. You can find us here:
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James S
September 14, 2025
I went in to buy a tablet to replace the one on my T-Mobile 5 G account. They sold me a WiFi tablet that is USELESS to me that I had to return the next day. 2 hours of my time wasted because the best buy flunky either didn't know or more likely care what they were doing.
Response from Best Buy
September 14, 2025
Hi James,
Thanks for sharing this with us. We can understand your frustration with being sold the incorrect item that didn't work for you, and we'd be happy to discuss this further with you to document this feedback and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/ejvhlm), Twitter/X (https://bby.me/b1wk6f), or Instagram (https://bby.me/s6jxie). Please also include the Google Review reference number #43440.
Haven B
September 08, 2025
Return policy is 14 days. Buy anywhere else