Best Buy Joplin

Staff was very knowledgeable and helpful!

Employees are super helpful in finding you the best deal for what you need.

I entered the store to purchase one specific item, a controller adapter for my Switch. Upon entry I see three employees and am greeted by none of them. I stand at the entrance for a couple moments waiting, attempting to give them a moment to finish their conversation and ask me if I need any help. Crickets. I set off into the store to find the item on my own. When I cannot, I return to custom service to get help. While in line I am approached, finally, by one of the employees who had ignored me at the front. I asked for a manager, turns out he was one. I informed him his team needed serious help and why. Being outright dismissive of my concerns he begins offering lukewarm customer service. With his help I find the item. There were two, one being open box. I first took the open box for the potential discount. After over five minutes of another employee attempting to ring me up, I find out the discount is only going to be 10%. Dissatisfied, I tell them this is not enough and I would prefer the new item. I walk back and get it myself and finish my purchase, some 15-20 minutes later for 1(!) item. Very, very unhappy. Worst customer service experience I've ever had. I will not be returning or making any more purchases through the Best Buy website either.

Won't even pick up a phone there they're so lazy straight up pathetic "service" if that's what you'd call it