Best Buy Joplin

Worst customer service by the manager. I went in for my appointment with geek squad to fix an issue with my phone. It was a small issue with my phone which unfortunately could only be fixed by the manufacturer. that is not the problem. I would've completely understood that. it was the way he was talking to me about the issue. Dark complected man who had a Hispanic accent. he didn't know what wasnt covered and what was under the total tech but he is the manager that calls the shots on things like this. why do you have a manager making decisions on things he doesn't even know or understand. an employee had to explain to him everything he gave us attitude and he was being an asshole about it. all he had to do was politely tell me it's something they can't cover because of whatever reason. he didn't do that though. if you're expecting help from one of the employees lower your standards. especially when they call for a manager.

For the most part staff know what they are talking about.There is usually some one asking if you need something unlocked or to find something.

It's like every other major retailer. Their selection isn't what it used to be. And it seemed to me. If you weren't buying a computer or a phone. Their help isn't interested in helping you...

Bought a washer and dryer set and the store’s extended warranty. LONG STORY short version belt broke on dryer about two weeks before warranty expired. Called customer service to schedule a repair but no appointments available in the near future but they would call back soon to confirm a repair date. After two weeks I called back and they didn’t want to send anyone because the warranty was expired. Continued Same song and dance with scheduled and canceled appointments and excuses because of expired warranty for 4 months before I finally got a repairman to come. He couldn’t even get the dryer apart to see the problem but ordered parts and would come back when they came in. Another two months and several run around calls again I finally got a working dryer at least for now. Will never go back here again.