I purchased a new desk top Mac computer, they were supposed to be here today (1/10/26) to set up and back up my old computer. I’ve called multiple times and always get put on hold and disconnected. They are telling me there are no available agents to set it up until late March . I am extremely disappointed in Best Buy and now have a new computer sitting in a box in my office. I wish we had other options other than Best Buy, worst customer service
Response from Best Buy
January 10, 2026
Hello,
It's unfortunate that you're having a hard time to get your computer setup. We're happy to look into the available options. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 103038 in your message to us.
X: https://bby.me/7499ik
Facebook: https://bby.me/qqxt1e
Instagram: https://bby.me/ufsqzz
Melyssa W
December 31, 2025
Very helpful in the Geek Squad department. Fixed my issue quickly and answered all my questions. Also helped me pick out some new anti virus.
Lindsey S
December 27, 2025
Store was very clean and had plenty of display items to be able to look at and get the idea of what I am wanting to buy.