Best Buy Joplin

We had the worst experience we’ve ever had in a store here. The store was struck by lightning and their systems were down, which is not their fault. However, when we walked in the door two employees greeted us and neither one told us about their issue. Instead, we wasted time looking around and getting our products before being told we couldn’t use a debit card. So we left. We called the next day and had to talk to the call center because you can’t talk directly to a store any more. They said they called the store and that their systems were working again. So, I placed an order to go pick up. I get to the store and lo and behold their system is still down. The two gentlemen I talked to first at least cared, but the manager that has always been rude, I believe his name is Armand or something like that, started talking to me and basically said not my problem, deal with it. He refused to do anything to help and tried to convince me that if I cancelled my order that the funds would immediately go back to my debit card. That’s an outright lie, debit cards don’t work that way, it takes days for a pending authorization to be removed. I get that it was probably a hard couple of days, but this guy is always rude and to pretty much say too bad so sad was just ridiculous. The customer service here is nonexistent.

Walked in and was able to get a new tablet and surround sound, sound bar within the hour. I believe the guy's name that worked with me was Tyler was helpful and knowledgeable and helped me get my $500 credit discount for being a Verizon customer.

I had a hip surgery and was unable to return within the return time frame manager worked with me to return the item. Great customer service. Thank you best buy for making things right!

Leah did an amazing job with getting us the perfect pair of AirPods within our budget and even went as far as highlighting the differences in versions to help meet our needs!