Bradley T
October 18, 2024
Customer Service Team was extremely helpful.
Great customer service and extremely helpful
Was in the store looking for an A/C adapter, and the employee made it appear that him helping me was an inconvenience to him. I had several questions, that couldn't be asked or answered, because he walked away after showing me where the A/C adapters were. I walked out without buying anything because I won't buy something that I may have to return. The employee need to realize that without customers they'd be out of a job.
Response from Best Buy
October 17, 2024
Hi James,
Thank you for sharing this review with us here. I'm concerned to hear about this experience in our store, and that you didn't receive the assistance you needed, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed, and provide any assistance you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64322613 so we can assist.
Thanks,
^Caleb
One of the best things tonight was the customer service that Keegan gave us! Literally don’t usually like dealing with people but Keegan definitely made it an enjoyable experience and will always come back to see him if we need any help when shopping!