Lindsey S
December 27, 2025
Store was very clean and had plenty of display items to be able to look at and get the idea of what I am wanting to buy.
Paid BB for a TV and what they call "Basic TV Mounting" installation services. The installer arrived 4 hours late (NBD), couldn't remove the existing TV from its mount (ignoring the mount's service manual which I offered) and finally refused to proceed with the installation unless I drove to the BB store to get what he called "TV bolts"...which most people refer to as M8's. Made it a point to tell me "they" wanted him to have bolts available, but he wasn't going to do it.
TV will be on its way back to BB shortly...since the installer refused to remove the TV from my property despite BB's pledge to make it "...like we were never there."
The employee I worked with at the local BB was consistently helpful and efficient. It's too bad that this goodwill is more than mitigated by the rinky-dink third party installers they use.
Response from Best Buy
December 27, 2025
Hello, thank you for leaving us a review. The installation is the final, crucial, step in the purchasing process. It should be a smooth experience. Can you please reach out to us on Facebook (https://bby.me/d22bpo), Twitter/X (https://bby.me/bdfcko), or Instagram (https://bby.me/awarhs) with more information about your experience? Please begin your message with "This is regarding my Google Review #96019".
Only had one cash register open. There was over 5 people waiting to checkout. It was the day before xmas but you know people are in a hurry and have things to do. We waited in line for almost 15 min before we finally got checked out.
Response from Best Buy
December 27, 2025
Hello, thank you for sharing your experience with us here. We aim to make every visit fast and efficient when you already know what you need. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #95970".
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