Best Buy Joplin

We had an appointment to come in and see the geek squad. We drove an hour to get there once we arrived we were greeted by someone then they proceeded to go to the back to talk to the geek squad he come back and informed us that the system was not working correctly to come back another day.

Came here looking for an Xbox controller all the staff were nice and friendly helped me pick the right one

The 1800 number is horrible to call at anytime. The last time I called the guy and I were legit in a shouting match with how disrespectful he was. Then when I went into the store today Kris (car audio installer) Anna and Matt I believe his name was made me remember why I drive an hour to go to this location versus the one by my home! These three people need a lot and I mean a lot of recognition from the company! Talk about going above and beyond. These three made it all worth it! Thank you to you three!!!

I shop at this store frequently and spend a significant amount of money here throughout the year. Unfortunately, my experience today was extremely disappointing. The young woman working at the front register was rude not only to me, but also to her coworkers and other customers. Her tone, comments, and overall behavior were highly unprofessional. I did not catch her name because she was the only employee I noticed without a name badge. She had dirty-blonde hair, a nose ring, and a music-note tattoo on her left arm. She was slamming items around, making disrespectful comments under her breath, and speaking negatively about employees and customers within earshot of everyone nearby. She openly criticized customers who were standing approximately ten feet away, discussing them disrespectfully with other employees. She also spoke rudely and directly to those customers regarding something they were doing with their package. While I was waiting for a manager to approve a price match, she made comments suggesting that I was being cheap for trying to save five dollars. No customer should be mocked or made to feel uncomfortable for requesting a legitimate price match. After calling for the manager twice, she began savagely, criticizing the manager, saying she did a poor job and would probably need to be called three or four more times. However, the moment the female manager arrived, her attitude changed completely, and she became polite and respectful to her face. That sudden change made it clear that she understood her behavior was inappropriate. I have rarely seen an employee so openly disrespect customers, coworkers, and management, only to immediately change her behavior when a supervisor appears. This type of conduct creates a toxic environment for both customers and employees. It is also concerning because, if left unaddressed, other employees may begin to believe that this behavior is acceptable, allowing it to spread throughout the workplace. She clearly understood the job and the different elements better than most of the employees at the front and was acting as a leadership position while treating everybody this way, and wearing all this attitude. My purchase history should show how often I visit and how much I spend at Best Buy. Not only personal purchases, but for my businesses. I hope management takes this complaint seriously and addresses the situation. Customers and employees deserve to be treated with basic courtesy and professionalism.