What a clown show. The audio tech in Rogers, where I was sent since theirs quit, ruined a custom enclosure and $300 subwoofer because he couldn't get it to fit so he SUPER GLUED IT IN. Ruining the speaker, spear grate, enclosure and my cargo area carpet. I went to Best Buy in Joplin afterward to file a claim and the manager Ana told me she did, but LIED AND NEVER SUBMITTED IT. Only after I was given a hard time about it. I had to go back up and wait for over an hour weeks later when I confronted her about it. They were hoping I would forget. Don't waste your time or money on these unprofessional, incompetent people.
Response from Best Buy
November 06, 2026
Hello, thank you for leaving a review. Knowing your audio equipment is being installed correctly is important. Can you please reach out to us on Facebook (https://bby.me/Hh8n8C), Twitter/X (https://bby.me/DwcgzL), or Instagram (https://bby.me/oE3HEM) with more information about your experience? Please begin your message with "This is regarding my Google Review #250013".
Jennifer G
November 04, 2026
Apparently there is no direct line to contact the store. I tried calling 3 different times and keep getting the run around. No local customer service. No local help. This is ridiculous!
Response from Best Buy
November 05, 2026
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand why not being able to reach your local store directly and having difficulty getting the assistance you need would be disappointing. We appreciate you sharing that feedback regarding your experience.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Twitter/X: @BestBuySupport
Facebook: @BestBuy
Instagram: @BestBuy
Kindly mention the phrase “Google Review, Convo 248648” when reaching out on social media.
They never have Pokemon cards. They could wait till Saturday to put them out on shelves but no, they have to cater to the scalpers that have all the time in the world to wait during the week. Meanwhile, students in school and people who have actual jobs can't get a damn thing. Great job on helping the scalpers out there. Keep up the great work.
Response from Best Buy
October 22, 2026
Hello!
Thank you for taking the time to share your feedback. We aim to offer a wide selection of products, and we understand your recent visit fell short of your expectations. Please send us a direct message through one of our social media channels, so we can learn more and assist you. Be sure to reference Google Review 241746.
Instagram (https://bby.me/S3OnVX), X/Twitter (https://bby.me/t7O7aw) or Facebook (https://bby.me/0apAEN)
Chase R
September 25, 2026
My time at best buy was great, I was helped by an advisor named James. He preformed astoundingly better then any of my previous visits.
I had asked for tablets and he showed me to exactly what I was looking for.
Thanks again, James! A raise is much needed if your reading this!!!