Travis W
February 08, 2025
Shop here if you want to be treated like a criminal having three guys watch you from every angle like I'm playing cards at the casino.
Response from Best Buy
February 08, 2025
Hello, Travis,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64073840. We look forward to working with you.
Regards,
^Aaron
Timothy H
February 03, 2025
They updated my computer just fine but when I got home, the controller for my cordless mouse was gone. Tried to call them and got a friggin call center in Columbia and the woman had no idea what I was trying to tell her. It is utterly ridiculous that you can’t just call the store.
Response from Best Buy
February 03, 2025
Hello,
Thanks for taking the time to share your feedback. I know it's important to have your mouse working correctly on your computer, so I understand finding that your wireless mouse wasn't set up correctly after the service and not being able to contact the store, isn't ideal. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the service order number. Please also refer to your "Google review 64772251" in your message.
Sincerely,
^Melissa
The lady who helped me fix my ear pod pros when they didn’t work
Response from Best Buy
January 29, 2025
Hello, Larry,
Thank you for reaching out to us here on Google, and sharing your recent experience. We understand how important excellent customer service can be, and know we would be reaching out to share our feedback as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64747614
regards,
^Brandon
Ordered a tv online. Said it would be here by Friday, changed it to Tuesday. Called several times and was promised I would get it by Saturday. Then Saturday they said that’s not possible. When I asked for a refund, they said it wasn’t possible and that I would have to make a REQUEST AND GET APPROVED TO GET A REFUND. I still do not have my tv or my refund. Needed the tv specifically on this Saturday for a watch party and they dropped the ball several times. Oh and it’s impossible to contact the store directly. Everytime I call I get sent to a call center where I can barely understand the people talking. Will never spend a dime with Best Buy again.
Response from Best Buy
January 18, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my electronics will arrive during the timeframe indicated when the order was placed. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64703016".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)