Best Buy Barrywoods Crossing

I've bought several items here...manager is knowledgeable, very helpful, solid...ty. btw...and employees are very kind

Hmmmm, if I'm being honest, a little underwhelming. Loads of staff, who just seem to stand around. Lady at the front door welcomed us, asked what we were after, then said she'd send someone right over to help us. Being 10:01 am and only a couple of other customers, I assumed we'd get help immediately...not so fast. Walked around looking for our product for a while, but despite the website showing stock, we couldn't find it. Approached the crew on the back desk, showed them the tv we were after, and rather than look for it, they sent us back to the tv section and they'd send someone over. Princess promptly arrived, searched for the product, and grabbed it from out the back, then directed us towards the register. We walked up, and Princess, was already ringing up a purchase with another customer and answering a lot of questions politely. We waited in line, and no other blue shirts took the initiative to help with our sale. Princess finalised our purchase in a friendly and efficient manner. Seriously, she's the only one doing anything in your store - we remembered seeing her straining to get an awkward and heavy appliance into an elderly lady's car when we entered. Princess: on the grind, well done, 5 stars. Everyone else, I feel like you could take a bit more initiative, 1 star. Management: do you need this many staff if all they do is pass you on to someone else?

Okay. First of all...they are all so good at their field and ask other sales reps to give their info on the items. Nice and easy yo talk to

Went in there to browse computer monitors and got followed around by Will, who was trying to piece apart my buying decisions and upsell me on a Best Buy credit card. He was also discrediting the monitors that were closer to my price range, rather than explaining their features and benefits. It made me feel pretty uncomfortable and I walked out. It’s a shame because I was looking to browse and potentially buy other things (TV, gaming controllers, SD cards). I won’t be returning to this Best Buy location and probably will just shop online now.