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Frequently Asked Questions About Best Buy Liberty
How do I check product availability at the Liberty Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Liberty Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Liberty stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Liberty Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2092 reviews)
Bruce M
September 03, 2025
4 out of 5
Very polite.
Jason C
August 27, 2025
1 out of 5
Spent over an hour at Best Buy last Saturday to purchase a laptop for daughter starting college on Wednesday. Originally said laptop was in stock then could not find it. Set it up for delivery on Tuesday. Roadie picked up computer on Sunday and we were told would deliver by 6 pm Sunday. Driver never arrived. I called and questioned new ETA, told Tuesday. Tuesday at 4:30 pm received notification delivery was cancelled. Was told by Roadie driver is lost/missing and I had to contact Best Buy to fix. Contacted customer service and they said they had to wait for Roadie to confirm and it could not refund or send another driver to deliver. I then went to the Liberty Store to try to get a refund to purchase another computer and was told by the manager they are unable to do that and I have to wait 72 hours for Roadie to confirm and then it would be refunded. Store refused to refund my money or give me a replacement computer. Said I had to call their 888 number to get it resolved. The manager on duty and store personnel did not make any attempt to fix the situation.....they were totally focused getting me out of the store and telling me I hurt their feelings because I expressed anger for their failure to deliver and not provide refund. I called several times and waited on hold for a total of 3.5 hours. I spoke to several representatives who could not help at all and had very difficult understanding them because their call center reps are poorly trained and have trouble pronouncing words of the english language . I have seen several posts on Reddit and the Best Buy reviews and see this is a continuous problem with Best Buy. I have attempted to contact Vinny Julo, the General Manager, several times but have not received a call back. This feels like a scam and I will be contacting the MO Attorney General Consumer Affairs office for theft and corporate fraud.
Wesley H
August 26, 2025
5 out of 5
Recently went in there to build a PC and was quite surprised at the knowledge the young man possessed who helped me. I think his name was Oscar. He knows his stuff. Anyways I'm happy with my PC and the service was amazing and when I had to return something it was hassle free
Beverly W
August 25, 2025
5 out of 5
The computer techs are awesome. They told me that it would take three days to fix my problem & they called me 24 hours later & stated problem solved & I can pick up my computer.