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Frequently Asked Questions About Best Buy Liberty
How do I check product availability at the Liberty Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Liberty Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Liberty stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Liberty Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2021 reviews)
Donna F
March 20, 2025
5 out of 5
The staff was very helpful and welcoming. This is now my closest Best Buy. Two that were nearer to my home have been closed. I do not like the drive, but the service and results have been good from the Liberty store.
Doug E
March 19, 2025
2 out of 5
Best Buy appears to struggle as a brick and mortar entity in a world that has largely moved on. I bought a computer backpack, but the display was thinly stocked and the price for the one I picked not clearly knowable. They are more concerned with keeping people from walking out with merchandise than servicing paying customers. They want you to join up and to digital checkout but, as I only have to go int there about once a year, I didn’t feel like selling my data to save a few minutes. Only one “register” was open and had a lengthy negotiation between a disappointed gamer and a confused cashier. When I asked the person working the guard stand by the door if he could check us out, the answer was “no”. After another five minutes a manager relieved the confused cashier and we were checked out without incident. Despite the guy at the guard stand watching us check out 20 feet away, he asked about the receipt on the way out.
I wish Best Buy the best of luck finding their niche in a world that has moved on.
Response from Best Buy
March 19, 2025
Hello,
Thanks for sharing your feedback with us. I understand not being able to get assistance or complete your purchase in a timely manner, wouldn't be an ideal shopping experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review 64945482" in your message.
Sincerely,
^Melissa
gerald s
March 18, 2025
5 out of 5
Good service
Tyler H
March 18, 2025
4 out of 5
We visited Best Buy looking to purchase a Ring security system, and just browse the store. The employees were super nice and helpful. However, when we finally decided we wanted to buy one, the associate who was knowledgeable about it was already assisting another customer, and we couldn't find anyone else nearby to help. After waiting for a bit, we decided to just order it off Amazon instead.