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Frequently Asked Questions About Best Buy Liberty
How do I check product availability at the Liberty Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Liberty Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Liberty stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Liberty Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2032 reviews)
Dennis H
April 19, 2025
5 out of 5
Geek squad team is amazing!
Diane B
April 11, 2025
3 out of 5
It took
Lisa D
April 05, 2025
5 out of 5
The salesman was very nice and professional.
sheri c
March 28, 2025
2 out of 5
I am completely discouraged with Best Buy's customer service.
I ordered a product. It was to be ready for pick up 3/25/25. Short story, it was delayed in shipping. I never received a pick up email. So, I logged in and see it was received/ready to pick up. OK, I went today to pick up my item. It's larger than what I could wrangle into my vehicle. I parked in the pick up area. Contact the store and was told that I would have to come in. I asked if I could get assistance with bringing out the item, and was met with more questions. "You can't get it yourself" etc. I recently broke my foot, so yeah, I was just hoping for some assistance. Silence ensued and I made my way into the store. Item was brought out, placed on the counter and the cashier called "next". Kind of frustrating.
Response from Best Buy
March 28, 2025
Hello, Sheri,
Thank you for reaching out regarding your store pickup concern. I can understand that coming to the store for a pickup and not being able to do it can be difficult. Certain times when items wouldn't be secured, may not fit, or there could be problems if the item were to be damaged due to improper movement in a vehicle we may not be able to help with loading it into your vehicle and recommend having it shipped or delivered to have it properly brought to your home. While I am not sure as to what item you are referring to you can certainly reach out to us to better inform us and see how we can support you. Please reach out for support on any of our Social Media Profiles below in a Direct or Private message with Review 64979967, full name, email, and phone number including all details on your order.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy