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Frequently Asked Questions About Best Buy Liberty
How do I check product availability at the Liberty Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Liberty Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Liberty stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Liberty Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2145 reviews)
Maggie
January 24, 2026
2 out of 5
I guess Best Buy is self serve now unless you're buying a cell phone or gaming computer. We walked around looking at TVs for about 30 min. Mind you, there is staff
..they just look at you. No one greets you, asks if you need help...nothing. So once we figured out the TV we wanted was in the wrong place and got the price from their web site....went to the 3 staff standing chatting "do we just pick up those giant TVs. Or is there a system to pick up? What do we do?" Staff:"oh yeah, grab it" so after working retail for 30 yrs, kinda dumb founded. Like, your job IS ACTUAL CUSTOMER SERVICE. The 3 never stopped talking. We got a flat bed, pushed it to the front. Mind you, us getting the TV ourselves wasnt an issue, we just didnt know the rules. 2 years ago was the last TV I bought and they chased you like a hawk...things have changed. It would be nice if it was at least posted to "self serve". Even paying no one even greeted us. Strange experience. Might as well buy online...they dont wanna be there anyway. This was hard for me to write but true.
Tamyra B
January 20, 2026
2 out of 5
Didn't have the keyboard we wanted ( I think) we asked a guy. He looked at his phone and then just walked away. Went to NFM instead. They had what we needed
Andre H
January 19, 2026
5 out of 5
I really like the service every single time I come here. The staff is always helpful, knowledgeable, and willing to go the extra mile to help me find what I need. Even when no other store has what I’m looking for, Best Buy usually does. It’s consistently my go-to because I know I’ll get good service and leave satisfied every time.
Sabrina B
December 30, 2025
1 out of 5
Staff wasn't helpful or friendly