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Services Offered
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Frequently Asked Questions About Best Buy Liberty
How do I check product availability at the Liberty Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Liberty Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Liberty stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Liberty Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2024 reviews)
sheri c
March 28, 2025
2 out of 5
I am completely discouraged with Best Buy's customer service.
I ordered a product. It was to be ready for pick up 3/25/25. Short story, it was delayed in shipping. I never received a pick up email. So, I logged in and see it was received/ready to pick up. OK, I went today to pick up my item. It's larger than what I could wrangle into my vehicle. I parked in the pick up area. Contact the store and was told that I would have to come in. I asked if I could get assistance with bringing out the item, and was met with more questions. "You can't get it yourself" etc. I recently broke my foot, so yeah, I was just hoping for some assistance. Silence ensued and I made my way into the store. Item was brought out, placed on the counter and the cashier called "next". Kind of frustrating.
Trish D
March 27, 2025
2 out of 5
Customer service around the store is almost non-existent. No one was injured the computer area to help us, & the staff that we did see were more inclined to stand around & talk with each other than to ask if we needed help. There was a manager walking around that approached us to ask if we needed anything, but we didn't need help in the particular area we were in at that time. I had to ask the guy at the front door twice to get someone to help us with a phone accessories question.
I live closer to the Barry Rd store, but thought the Liberty store would be better. I was wrong! Guess I'll stick to shopping on the website.
Response from Best Buy
March 27, 2025
Hi Trish,
Thank you for your review. I understand how challenging it is is not to receive the help you need. We truly strive to provide a welcoming environment and create a positive customer experience with every interaction, and we appreciate your feedback as it helps us continue to improve.
So that we can formally document your feedback, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64976621.
Kind regards,
^Pre
Jean D
March 26, 2025
5 out of 5
Always helpful with my Apple products.
Donna F
March 20, 2025
5 out of 5
The staff was very helpful and welcoming. This is now my closest Best Buy. Two that were nearer to my home have been closed. I do not like the drive, but the service and results have been good from the Liberty store.