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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
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Google Home Experience
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Frequently Asked Questions About Best Buy Liberty
How do I check product availability at the Liberty Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Liberty Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Liberty stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Liberty Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2115 reviews)
Tyson B
November 28, 2025
1 out of 5
By far the WORST customer service EVER. The only person worth ANYTHING, is Mike who works in the PC Department.
I stood in the store for 20 minutes and watch these workers talk to people just to tell me and my family that they were to busy to check us out.
They literally haven’t did anything but run their mouths the whole time.
Need to do some clearing of your workers.
Response from Best Buy
November 28, 2025
Hi, Tyson,
Thank you for taking the time to share this review here, although we hate to hear you were unable to reach the support you needed while shopping with us. We would like to get some more details from you to ensure this is formally documented within our Corporate system for review.
To get started, please send us a message on Facebook (https://bby.me/x4efse), Twitter/X (https://bby.me/9z3zq5), or Instagram (https://bby.me/pxhhun). Please also include a note stating you are reaching out from a Google review by including this reference number: #77156. We look forward to hearing from you!
Garcia R
November 28, 2025
5 out of 5
Great prices and quality products.
Wendy L
November 08, 2025
1 out of 5
The people at the store were very nice, but dealing with their customer service is horrendous. I ordered a laptop that was not in stock so he said it would be delivered to me the next day. That morning I tracked it and noticed the address was wrong and it was being delivered to a different state! I called and the agent was very difficult to understand. I changed the address with her, but it didn't work. Ended up on the phone for hours trying to deal with their mess and finally just wanted to cancel the order but they couldn't even do that right. I will never use Best Buy again. I ordered the same one through Amazon and it was $50 cheaper and excellent delivery.
Debbie D
November 05, 2025
1 out of 5
This review is more about Best Buys phone in Customer Service. I called and asked for the Geek Squad and after answering several unrelated questions I was transfered to sales. When I explained the reason for my call I was then transferred to a different department that was not the Geek Squad. I decided to search Google for a different Tech Support Co.