Matthew G
January 15, 2025
They seam to have everything that I need.
Safe yourself a HUGE headache and do not buy appliances from a store that knows NOTHING about appliances. Geek squad customer support is a joke. Extremely long hold times to connect you with someone who doesn't speak English. Store managers can't help because, "corporate said". All around terrible experience and extreme frustration.
Response from Best Buy
January 13, 2025
Good Afternoon, Krysta,
Thank you for sharing this feedback with us. We fully understand how you are feeling after not getting the assistance you needed when you reached out for support. We would be happy to partner you with a specialist, so we can formally document these concerns. Please contact us by sending a private message to us on social media. Be sure to include your Google review case ID in your message: #64673950.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
TheH1313
January 01, 2025
Prices are too high compared to Office Depot in this same shopping center. As many electronics as I have bought, I find it hard to support this chain with their level of service offered.through multiple visits.
Response from Best Buy
January 02, 2025
Hello and thanks for reaching out on Google.
We try to deliver competitive prices and understand the frustration when you feel we missed the mark. We do offer a Price Match Guarantee, to help ensure we offer the best price available, see more here: https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64632981.
Kindly,
^Graham
Friendly helpful staff! We only went to buy a screen protector with installation for a new tablet but asked the associate to help us with a couple laptops and a ginormous TV. They were resourceful, knowledgeable, and polite. It was a really nice visit. A+ Best Buy!!