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Best Buy Lees Summit
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Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Lees Summit
How do I check product availability at the Lees Summit Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lees Summit Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lees Summit stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lees Summit Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2634 reviews)
David H
March 04, 2026
1 out of 5
They’ve lost a long time customer. Customer service or help in general is gone. I bought a pair of headphones that never arrived. I have security cameras at all entrances of my home. I was told they were fixing it and they would reach out to get information to process my refund and at midnight I get an email that I am not getting help and to contact the police. Well I already did as soon as the package never arrived. Bestbuy still owes me money for the product and they have made it a living hell to simply get a product I purchased weeks ago that I still do not have. Do not go here. It’s a scam and they just steal your money
Response from Best Buy
March 04, 2026
Hello David,
Thanks for reaching out and providing your feedback. We would love to document your experience and can understand why you would be upset if you did not receive your headphones. We would like to see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/7j0m7m), Twitter/X (https://bby.me/wzac4m), or Instagram (https://bby.me/mksb88). Please also reference Google Review #125484. Looking forward to hearing from you!
janice D
March 02, 2026
1 out of 5
Horrible, I just went into the store and they keep saying someone was coming and every one just walk around. All the employees keep sending to someone else and no one show up in 15 min. That’s how they lost my business, I was going to buy a Apple Watch now will go to Sam’s or Costco.
Response from Best Buy
March 02, 2026
Hey there, Janice
We understand your concerns with not being assisted.. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/rnbncx), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##124951".
David B
February 24, 2026
3 out of 5
Went in to grab a laptop. They had it in stock and for the listed price. Salesman was pushy and tried to rush me to purchase. Didn't care if it was right for me. Only question he asked was " Do you want it?" So the store was fine, salesman sucked. Maybe he was having a bad day.
Response from Best Buy
February 24, 2026
Hello,
Thank you for the review. We understand your recent experience with customer service was not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 121246
Gary P
February 01, 2026
1 out of 5
*Update*
Downgraded to a 1 star after following the owner's response, wasting another 30 minutes providing a walkthru of my experience via FB messenger, only to be told this:
"Thank you for the feedback. We do not understand what assistance you are wanting due to the store resolving your issue. Your experience has been documented. Please feel free to reach out in the future for any assistance.
Have a great day,
^ Jay"
I'm no longer a BestBuy customer..... never again.
*original review*
I bought an out of stock Fitbit from the store after one of the store reps convinced me he could have it shipped to my home the next day. After checking the status of my order online the next morning, it appeared the device had been rung up as an in-store purchase instead of a home delivery. After 2 completely useless calls to BB customer service I trek'd over to the store to talk to a manager. After 15 -20 minutes of explaining what had happened (the rep happened to be there which helped). It was a thoroughly aggravating experience and huge waste of time. I should have just bought it on Amazon.
Response from Best Buy
February 01, 2026
Hello, Gary,
Thank you for taking the time to reach out on Google with a review. We strive to make every online order a seamless process from start to finish. I completely understand the need for support if any part of the process doesn’t go as expected. We would like to hear more about your experience and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #111781 in your message. You can find us here:
Facebook (https://bby.me/jlr0g7), Twitter/X (https://bby.me/gaij26),
Instagram (https://bby.me/wlvkpu).