***this store is not honoring the geek squad protection plan for my cell phone**
I need to swap out my damaged phone using the geek squad protection plan that I purchased in store and is still active. They claim they can't do it in store and to call the 800 number.
When I called the 800 number, I was told this is something only handled in store. When I asked about a work order #, they don't provide those on cell phones.
Response from Best Buy
January 14, 2026
Hey there, Taj,
We can understand your concerns surrounding the issues you are having with your Geek Squad Protection Plan. Please send us a private message on Facebook (https://bby.me/uh4nf5), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #104646".
Terrible customer experience. No assistance from employees who just walked by. When I requested assistance, I was told someone was on the way. 15 mins later… no one. After another unmet request for assistance, I decided to take my happy self to the Apple store instead. As much as I love to buy gear, gadgets and technology, Best Buy is a far cry from what it once was and I will not be back.
Response from Best Buy
January 10, 2026
Hello, Leon,
Thank you for sharing your concerns with your experience in the store. We can understand that a busy store and long wait can be difficult. Please reach out for support to any of our social media profiles below with Review 103081.
Facebook (https://bby.me/56l004)
Twitter/X (https://bby.me/lz30mq)
Instagram (https://bby.me/qurkm3)
Had something to return. Process was quick and easy.
Nathanael M
January 07, 2026
Guy kind screwed me into getting the best buy membership saying it would give me benefits but only then did I realize I would get benefits not on that purchase but in others. I rarely shop at best buy. Guy knew what he was doing and was kinda misleading. Luckily I just got a free refund online.