Terrible customer experience. No assistance from employees who just walked by. When I requested assistance, I was told someone was on the way. 15 mins later… no one. After another unmet request for assistance, I decided to take my happy self to the Apple store instead. As much as I love to buy gear, gadgets and technology, Best Buy is a far cry from what it once was and I will not be back.
Response from Best Buy
January 10, 2026
Hello, Leon,
Thank you for sharing your concerns with your experience in the store. We can understand that a busy store and long wait can be difficult. Please reach out for support to any of our social media profiles below with Review 103081.
Facebook (https://bby.me/56l004)
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Had something to return. Process was quick and easy.
Nathanael M
January 07, 2026
Guy kind screwed me into getting the best buy membership saying it would give me benefits but only then did I realize I would get benefits not on that purchase but in others. I rarely shop at best buy. Guy knew what he was doing and was kinda misleading. Luckily I just got a free refund online.
Really helpful staff. Easy way to get electronics.