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Frequently Asked Questions About Best Buy Manchester

How do I check product availability at the Manchester Best Buy?
How do I check my order status?
My local Manchester Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Manchester stores’ holiday hours?

Recent Reviews

4.1
(1700 reviews)
Ken S
September 18, 2024
1 out of 5
BEWARE THE TOTALTECH SCAM! There is a fee to sign up, a yearly fee, a fee for a trip out when there are issues, a fee for parts, a fee to install the parts, a fee to take the TV off the wall mount that we bought from THEM & THEY installed, a fee to put the tv back on the mount, then they start asking for MONTHLY fees for each item you buy ON TOP OF the yearly fee to keep their scam warranty going. When we had issues with two tv's that we bought at the same time, they demanded we pay TWO $110 TRIP FEES, one for each tv, to send one person out to have a look, even though the tv's are literally 15 steps away from each other in adjacent bedrooms. That's where we drew the line & cut ties Best Buy. I can see why they closed this location & other locations are dropping like flies. There will be no Best Buy in 10 years, and that's a good thing. Skip the TOTALTECH lie, save the fee money they charge & you'll just be able to buy a new TV from somewhere else & probably still have some extra money in your pocket.
Response from Best Buy
September 19, 2024
Hi, Ken, Thank you for sharing your review with us. It appears there may have been some miscommunication regarding your My Best Buy Total membership benefits and we understand how important it is to have the correct details. You may check out www.bestbuy.com/memberships for more information. However, we would like to follow up and take a look at your service claims to ensure everything is accurate. Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 6417921" in your message. Thanks! Regards, ^April
Queen R
September 02, 2024
1 out of 5
They sold me a “Refurbished IPhone and Repackaged Like It Was Brand New”!!! I should have left & just went into a Verizon Wireless Store/Location
Response from Best Buy
September 02, 2024
Hi there, Queen Rhonda Jordan. Thank you for making us aware of your experience. A new phone is quite an investment, and we appreciate you choosing Best Buy. If you were expecting a brand-new device, I understand finding a potentially refurbished item inside the box would be an unwelcomed surprise. Our team would like to learn more about this and take the steps to document your report. You’re invited to connect with us through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google review, 64150085. Sincerely, ^Sarah
bd8277
November 17, 2023
2 out of 5
This location is now closed.
Response from Best Buy
November 17, 2023
Hello. Thanks for reaching out so us. We are sad to see a local Best Buy close as well, so we can understand your concern. If you need assistance finding another Best Buy or would like us to document your concern, please feel free to email your full name, phone number, and email address to ReviewSupport@bestbuy.com. Please include your verification information in the body as well as putting "Google Review 62782026" in the subject line for proper routing. Thank you, ^AaronG
Phil S
October 29, 2023
4 out of 5
Best Buy continues to do their best with a terrific crew of employees as they adjust to the new economics of retailing by physical store or e-commerce. I think they are getting it right!

About Best Buy Manchester

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