I was walking around looking for physical movie discs all around the store, i passed like 6 employees, i was clearly looking around trying to find something and not a single employee asked if they could help me. Multiple were just standing there a scrolling on their phones.
Response from Best Buy
July 25, 2026
Hello Isabel,
Your feedback matters, and we can see why you would be frustrated if you could not get the help you needed during your visit. We would like to see if we can help in any way. Please reach out through one of our social media channels listed below and include your Google Review #193346 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/OqhRSD)
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Megan took great care of us while looking for a TV.
Very knowledgeable friendly, no high pressure.
I made my appointment online to unlock my computer.
The girl was very knowledgeable, she explained how she was unlocking it. We tested before I left. I had worked.
Thinking it was going to cost me around %100.00
Wow, it was so cheap. Ill go back to best buy again for sure.
Yesterday, my husband and I visited the South Lindbergh Best Buy. We want to compliment and thank Zach (computers) and Tremont (front of store). Zach was a huge help in our trying to figure out our needs regarding chargers and computers. Tremont was a breath of fresh as as we entered and left the store. He also helped my husband with a return. More stores need more staff like Zach and Tremont.