Geek squad is horrible they encourage appointments and then you sit for 20 min when they have techs in the back that assist. I have been sitting to pick up a computer now for 30 min and I can hear the person in the back! 🤬🤬🤬🤬
Response from Best Buy
July 26, 2026
Hello, Dawne,
Thank you for taking the time to reach out on Google with a review. We definitely understand the desire for quick pickup process in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #193572 in your message. You can find us here:
Facebook (https://bby.me/7CgMyE)
Twitter/X (https://bby.me/iDcty1)
Instagram (https://bby.me/NUuWe9).
I was walking around looking for physical movie discs all around the store, i passed like 6 employees, i was clearly looking around trying to find something and not a single employee asked if they could help me. Multiple were just standing there a scrolling on their phones.
Response from Best Buy
July 25, 2026
Hello Isabel,
Your feedback matters, and we can see why you would be frustrated if you could not get the help you needed during your visit. We would like to see if we can help in any way. Please reach out through one of our social media channels listed below and include your Google Review #193346 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/OqhRSD)
• Twitter/X (https://bby.me/7eqPm6)
• Instagram (https://bby.me/SfEn8w)
Megan took great care of us while looking for a TV.
Very knowledgeable friendly, no high pressure.
I made my appointment online to unlock my computer.
The girl was very knowledgeable, she explained how she was unlocking it. We tested before I left. I had worked.
Thinking it was going to cost me around %100.00
Wow, it was so cheap. Ill go back to best buy again for sure.