Best Buy South County

Have nothing to offer in their cell phone line than what you could get online not very knowledgeable just tried to sell another plan to get commissions

My experience with Geek Squad IT was stellar. PRO TIP: Make an appointment in advance if you can. The staff was kind, helpful and knowledgeable, listening to my concerns and explaining things clearly. I was heading out of town in a week when an old laptop seemed dead. Because this store had an appointment 6 hours earlier than my regular one, I switched to this one. Within a relatively short timeframe they helped me diagnose the problem. My 9 old device was on its last legs anyway, so I shopped online that night to compare models. Long story short, they got it barely back to life, confirmed my suspicion it needed replacing, and help set up my new device within 2-3 days. Each time I had an appointment. I observed a number of people showing up without appointments, then being rude or impatient when there was a wait for service.

Ali was incredibly helpful during my visit to Best Buy. He took the time to answer all of my questions, explained the different options without making me feel pressured, and made sure I found exactly what I needed. He was knowledgeable, patient, and had a great attitude throughout the entire experience. It’s clear that he genuinely cares about helping customers. Excellent customer service. I really appreciated his help and would definitely recommend asking for Ali if you visit this location!

I walked in with my laptop to try to get some help with it. Everyone walked by and ignored me and was more worried about helping people who were trying to buy things. It was all about making a sale to them and not helping people, worst customer service, even got ignored by geek squad people....will not be returning