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Frequently Asked Questions About Best Buy South County

How do I check product availability at the South County Best Buy?
How do I check my order status?
My local South County Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy South County stores’ holiday hours?

Recent Reviews

4.0
(3681 reviews)
Loulin
January 22, 2025
5 out of 5
The employees here were EXTREMELY helpful!! I definitely will go back to this Best Buy!!! It's out of my way, yet the experience was worth it!!! ☆☆☆☆☆
Alex
January 20, 2025
1 out of 5
Gotta love how an associate here signed me up for Best Buy Total (over $180 a year subscription) over 2 years ago and purposefully skimmed over the fact that it auto renews so for the last 2 years my cc has been charged for something I don’t really use and only caught it this time around. Gotta love how I had to do all the work to realize I’ve been stealthily charged over $180 just a few days ago. Scummy practice from a company that’s visibly failing in every aspect.
Response from Best Buy
January 20, 2025
Hello, Thanks for sharing your feedback with us. I understand finding out that the membership you were enrolled in had an annual fee that you weren't expecting, wouldn't be welcome news. During the checkout process, a screen should have popped up that explained the subscription. That said, the representative should certainly have been ensuring that the plan was properly presented. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, the location you visited, and a reference to your "Google review 64710418". Sincerely, ^Melissa
Chris S
January 19, 2025
2 out of 5
Asked the "TV professional" for a tv that would go completely dark while watching youtube videos. I was directed to buy a OLED tv because the LEDs can go darker than regular LED tvs. While this may be true, I wish the expert expert would have known that this feature is available on almost all TV's with a setting known as "Picture Off", it turns the screen off and allows the video to still play. So basically was told I needed a $700 TV, when a $100 TV had the feature I wanted.
Response from Best Buy
January 19, 2025
Good Evening, Chris, We certainly understand how you are feeling after not getting the assistance you needed when you reached out for purchasing advice on a new television. We would love to look further into this situation with you. Please feel free to send our team a private message via social media, so we can partner you with a specialist. Make sure you include your Google review in your message: #64707353. - Facebook (https://facebook.com/BestBuy) - Twitter/X (https://twitter.com/BestBuySupport) - Instagram (https://instagram.com/BestBuy) Kindest regards, ^Bobby
S. C
January 19, 2025
2 out of 5
It's hard to find help, when you need it. Took my HP laptop computer in for warranty repair, and they damaged it. They've had it since October 25, 2024, applied mismatched parts, damaged new parts, then sent it back to me to send to HP for replacement! HP wants to give me $100 for a computer that cost > $2k, retail (after Best Buy said they already agreed to replace it for new), and I still haven't gotten a working laptop back (today is 1/19/25)!
Response from Best Buy
January 19, 2025
Hello. Thank you for taking the time to provide this feedback. As vital as a laptop is, I can understand your concerns and frustrations with it taking this long to get the item replaced or repaired. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams and assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64705819. Best, ^AllisonS

About Best Buy South County

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