I walked in with my laptop to try to get some help with it. Everyone walked by and ignored me and was more worried about helping people who were trying to buy things. It was all about making a sale to them and not helping people, worst customer service, even got ignored by geek squad people....will not be returning
Best Buy has a 15 day return period only noted at the bottom of the receipt. Worst return policy in business and should be very well told to people considering how bad it is. Never again best buy.
Response from Best Buy
July 29, 2026
Hi,
We understand your frustration that the 15-day return and exchange period did not accommodate your situation.
We'd like the opportunity to discuss your recent experience further. When contacting us through a private social media link, please reference Review #194945.
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Geek squad is horrible they encourage appointments and then you sit for 20 min when they have techs in the back that assist. I have been sitting to pick up a computer now for 30 min and I can hear the person in the back! 🤬🤬🤬🤬
Response from Best Buy
July 26, 2026
Hello, Dawne,
Thank you for taking the time to reach out on Google with a review. We definitely understand the desire for quick pickup process in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #193572 in your message. You can find us here:
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I was walking around looking for physical movie discs all around the store, i passed like 6 employees, i was clearly looking around trying to find something and not a single employee asked if they could help me. Multiple were just standing there a scrolling on their phones.
Response from Best Buy
July 25, 2026
Hello Isabel,
Your feedback matters, and we can see why you would be frustrated if you could not get the help you needed during your visit. We would like to see if we can help in any way. Please reach out through one of our social media channels listed below and include your Google Review #193346 in a private message. We’re here to listen and help however we can.
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