Best Buy Brentwood

Visited the Brentwood, MO Best Buy today to purchase a laptop. The store is currently under construction, and a large portion of the laptop floor models were roped off. I asked a store associate if I could look at the laptops in that area, and he told me to go ahead. A moment later, another associate approached me and said I was not allowed to be there. I explained that I had already asked for permission, there was no active construction work happening, and there were no apparent safety risks or dangers in the area. He still insisted I leave. What stood out most was that there was no attempt to help me find a laptop, answer questions, or offer alternatives — just an abrupt and dismissive interaction focused on getting me out of the area. I told him I’d gladly purchase a laptop somewhere else where customers are either allowed to view inventory or are actually helped. His response was, “Yeah, go ahead and do that.” He then followed me out of the store and watched me get into my car and leave. Completely unprofessional experience. The staff acted like helping customers was an inconvenience. Don’t waste your time.

Just go to Amazon. I had a 3 year warranty. Took in a laptop for 3 keys not working. They sent it in and kept it and would not give my laptops back. Gave me credit and took away 2 years of my 3 year warranty. I ended up paying and extra $550 on top of my warranty to get a laptop of about the same specs. I just wanted my laptop back. Shame on them.

Very nice staff

Absolutely disgraceful store. I tried calling and got an unhelpful AI that, after 45 minutes, finally connected me to a person. That person wasn’t at the physical store and wanted my information. After I said I didn’t want to provide it, I was told Best Buy could no longer help me. I asked to be transferred to someone at the store—the reason I called in the first place—and was told the call volume was too high for a transfer. Then was hung up on.