Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4308 reviews)
BossaNova R
August 05, 2025
5 out of 5
Quick friendly service
Angela R
August 05, 2025
5 out of 5
Nice young man went out his way to help me. Not his department but he made it a good experience.
Joshie C
August 02, 2025
2 out of 5
I needed something that was in the back of the store and the guy told me he couldn't go look and that I had to order it for pickup. So I sat in the parking lot for 45 minutes till it was ready. It was a glass screen protector not a 100 inch tv. Besides that not bad.
Response from Best Buy
August 02, 2025
Hello, Joshie Con,
Thank you for your review. We appreciate you taking the time to give us some feedback. I would definitely be confused and a bit frustrated by that experience. If you are in need of assistance or would like to formally document your visit, please send a private message on social media. Please include Google Review 23727 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Luke n
July 25, 2025
5 out of 5
Had a heavy AC unit we purchased for pick up and they brought it out and loaded it up for us. Real nice guys!