Absolutely disgraceful store. I tried calling and got an unhelpful AI that, after 45 minutes, finally connected me to a person. That person wasn’t at the physical store and wanted my information. After I said I didn’t want to provide it, I was told Best Buy could no longer help me. I asked to be transferred to someone at the store—the reason I called in the first place—and was told the call volume was too high for a transfer. Then was hung up on.
Response from Best Buy
April 26, 2026
Hello, thank you for leaving us a review. Being able to get the information you need easily is important. Can you please reach out to us on Facebook (https://bby.me/n5SoCl), Twitter/X (https://bby.me/17rmr7), or Instagram (https://bby.me/ZGY6x9) with more information about your experience? Please begin your message with "This is regarding my Google Review #146253".