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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4578 reviews)
Robert M
November 06, 2026
3 out of 5
Failed me for the second time. Could not deliver an HP ink cartridge. Delivery service returned item to the store without explanation. Otherwise BB is OK.
Response from Best Buy
November 06, 2026
Hello!
We know how inconvenient it is not to receive a package when you need it, and we understand how frustrating it must be to have the item returned to the store instead of being delivered as expected.
If you would like to discuss your experience further please reach out to us at any of our social media accounts.
Facebook (https://bby.me/brW8Lf)
Twitter/X (https://bby.me/fD4sAp)
Instagram (https://bby.me/svEc8d)
Be sure to mention your Google Review number, #249678, in your message. Thank you.
Kenneth B
November 06, 2026
1 out of 5
The make you wait in line knowing they only have 30 of something I watched best buy wasted 100 people morning not a good marketing strategy when they could of went outside and tell people they don't have to wait they don't have any
Kyle W
November 05, 2026
1 out of 5
Probaly not the best time to push the credit card sign ups at a midnight launch of a game where people have been waiting in line since 6pm.. when you restock on items the people are wanting... let alone let people skip the line if they sign up and use the credit card... like damn capitalism is that you.
Andrea M
November 04, 2026
1 out of 5
I visited the Brentwood MO Best Buy November 3, 2026. I have vision issues, partially blind. I informed the greeter and let her know I need help finding a screen protector for my phone. She asked a nearby associate to help me and the associate apologized and said she was busy but pointed in the direction where the item would be. I walked towards the direction looking for help back there I walked around the store and there was no help. I left. I think it's bad people with disabilities can't get help. Unless you have a disability you don't realize how difficult things can be. I am very disappointed with this store because someone literally could have taken 2 minutes to grab the screen protector and check me out. Kind of inconsiderate. Would never shop here again since I'm not a valuable customer.
Response from Best Buy
November 04, 2026
Hello, Andrea,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 248200.
Facebook (https://bby.me/xgCLB8)
X (https://bby.me/DiVGvE)
Instagram (https://bby.me/aEk72h)
We look forward to assisting you there.