Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4513 reviews)
Deadcyclone v
July 06, 2026
1 out of 5
It's hella over price for most of the stuff I can get cheaper everywhere else not worth spending the extra money save your money!!!
Response from Best Buy
July 06, 2026
Thanks for sharing this review. We know that pricing can play a big factor when shopping, and we're concerned to hear you feel this way. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/tWqkYo), Twitter/X (https://bby.me/MKSZ97), or Instagram (https://bby.me/CkyO3n). Please include the Google Review reference number #183710 when reaching out.
Eric G
July 03, 2026
5 out of 5
Skye is awesome!!!
Nadia G
July 02, 2026
1 out of 5
Why can't I get through to the store?????
I am very annoyed at an incorrect item showing up and the automated assistant will not allow me to speak to the store.
Response from Best Buy
July 02, 2026
Hello,
If we were in your position, we would feel the same way if we could not connect directly with a location. We can understand how you feel. We would like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #181460 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/pxmwrx)
• Twitter/X (https://bby.me/T7krhr)
• Instagram (https://bby.me/dPyhYS)
John C
July 01, 2026
5 out of 5
Shopping at this Best Buy was and awesome experience. I went in with several needs that ranged from new cell phone service to home office equipment. It felt like I was in the store for hours but by the time I left I walked out educated and complete. The staff was patient and very informative. Willing to help no matter what questions I had. Very pleased.