Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4349 reviews)
Nikki J
September 13, 2025
5 out of 5
Had the car charger i needed 👍🏾
T J
September 13, 2025
4 out of 5
Return process was simple and quick. The employees are helpful. The only reason I didn't give 5 stars is because some of their products are faulty and require taking back which requires another trip.
Joseph W
September 12, 2025
3 out of 5
Usually my experience here is decent. Just be prepared to hunt down someone to help. Also why do you price match Amazon and Walmart but not the manufacturer of the items you sale? Samsung and Apple both sell stuff hundreds of dollars cheaper then best buy.
Response from Best Buy
September 12, 2025
Hi, Joseph,
Thank you for your review. We appreciate you sharing your thoughts on our pricing. Your feedback is valuable as it helps us create the best customer experience.
To formally document your concerns, feel free to reach out to us on Facebook https://bby.me/joxnea, Instagram https://bby.me/0rcgvn, or Twitter/X https://bby.me/y21ycc. Be sure to mention your Google review 42639.
Matt B
September 11, 2025
3 out of 5
Hard to find help ...
Response from Best Buy
September 11, 2025
Hello Matt,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/985pnb), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 42220.
Thanks,
^ Vanessa