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Frequently Asked Questions About Best Buy Brentwood

How do I check product availability at the Brentwood Best Buy?
How do I check my order status?
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Brentwood stores’ holiday hours?

Recent Reviews

4.0
(4568 reviews)
Fongdu M
October 03, 2026
1 out of 5
I have never experienced customer service this rude at Best Buy before. I was asking another employee about the iPhone 18 Pro Max when this female employee came over and immediately spoke to us in an extremely rude and disrespectful tone. She didn’t even give me a chance to respond she just said whatever she wanted to say and walked away. Honestly, the way she treated us was completely unacceptable and extremely unprofessional. I came into the store as a customer expecting basic courtesy and respect, not to be spoken to like I was bothering her. If an employee cannot treat customers with basic respect and professionalism, then she should seriously reconsider whether customer service is the right job for her. This interaction completely ruined my experience at Best Buy, and I expect management to take this complaint seriously and address her behavior. ( white big women)
Devin R
October 03, 2026
1 out of 5
Horrible went there for pokemon booster bundle and there was a few people left in front of me and they ran out. They should have been better prepared and should have ordered more because they knew they would have sold a lot of pokemon and just didn't care about the people.
Sandra L
September 29, 2026
5 out of 5
Very helpful & nice. Solved various issues.
Rohan
September 26, 2026
1 out of 5
Very dismissive and rude employees who weren't bothered to help at all, horrible experience. Also, they are usually out of stock of many things. Don't bother coming here since no one bothers to help you and treat you like they are forced to work there. Had much better experience at target or microcenter across the street

About Best Buy Brentwood

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