Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4554 reviews)
Michele W
September 11, 2026
1 out of 5
There was noone to help us. Their selections were limited. The store is under construction. The person at checkout wasn't helpful.
Response from Best Buy
September 11, 2026
Hello ,
Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #221093 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/R7BeC6)
• Twitter/X (https://bby.me/Wn5Ohn)
• Instagram (https://bby.me/7aFHhX)
Jorge H
September 10, 2026
4 out of 5
Buen lugar. Aveces un poco complicado con el personal.
Gunnar S
September 05, 2026
1 out of 5
Shitty store with no ability to find any product listed on the site. Last time I try to shop at a best buy location.
Response from Best Buy
September 05, 2026
Hello,
Thanks for leaving a review. It can be frustrating when you aren't able to locate a product in a store, so we understand your disappointment. If you would like assistance or want to formally document your review, please send a private message on social media. Please include Google Review 218567 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Felicia S
September 01, 2026
1 out of 5
I would say, don't waste your time at this location. Just not worth it, at all.
Response from Best Buy
September 01, 2026
Felicia,
We are sorry to learn that you feel this way and would like to know more to help us improve. Please send a private message via Facebook (https://bby.me/ioiAyc), Twitter/X (https://bby.me/bDNuKB), or Instagram (https://bby.me/RLsAWV) and reference "Google Review 216479" so that we can get the specifics of what happened.