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Best Buy Brentwood
Services Offered
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4297 reviews)
Mr. M
July 17, 2025
1 out of 5
No stock, ransacked shelves, what’s the point of a physical store
Response from Best Buy
July 17, 2025
Hi there,
Thank you for leaving us a review here on Google. When shopping at your local Best Buy, I can understand expecting an organized environment with products in stock.
Please send us a private message via social media if we can help you find something. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Be sure to mention the phrase “Google review #16896” when reaching out, and include your full name, phone number, and email address.
Regards,
^Ravi
Dr. S
July 16, 2025
5 out of 5
Amazing customer service! We were greeted nicely, directed to what we were interested in purchasing, and told about all the sales and rebates.
Brian A
July 15, 2025
1 out of 5
Was in there for several hours just trying to purchase new phones
Response from Best Buy
July 15, 2025
Hello, Brian,
Thank you for leaving us a review. As a consumer myself, I understand the importance of purchasing new phones, and having attentive customer service. We appreciate your feedback, and would like to formally document your interaction in our corporate system. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #15887” when reaching out on social media.
Regards,
^Ruby
brad d
July 13, 2025
1 out of 5
Best buy claims they price match literally anything and "won't be beat". Well, I drove an hour and a half (because I needed them today) to Brentwood beat buy to pickup some headphones that were on sale on Amazon for $169 and in store at BB are $300 and because it was too steep of a discount, they wouldn't price match it. Amazon's seller was beats and everything. Manager literally told me "there's nothing I can do". Terrible experience, terrible customer service.
Response from Best Buy
July 14, 2025
Hey there, Brad,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with your recent purchase and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd love the chance to follow up on this. To continue, please send us a private message on Facebook (https://bby.me/viiscl), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #15120" and share your full name, email, and phone number.
Thanks,
^Jacob