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Best Buy Brentwood
Services Offered
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4268 reviews)
Klay K
June 18, 2025
5 out of 5
Always a great experience at this location. The underground parking is a nice perk too.
Kendra A
June 17, 2025
1 out of 5
Some guy named Dic doesn’t need to be around people at all. Poor customer service!!!
Wasn’t at his post at all. (Had to be called)… He was called to pick-up service desk where I was expecting for my fiancée to receive his Father’s Day gift!!! He didn’t get it even though his name was on the order as a person who could pick it up.
Steven W
June 16, 2025
5 out of 5
I was looking for a new phone and Justin came one I was looking for and the service he help me with went smooth
Michael W
June 13, 2025
1 out of 5
I went in to several stores and all of them said Brentwood had the particular Galaxy s25+ (unlocked)available to buy. So I drive from working Fairview Heights to buy one. When I arrive gentleman looks it up says they have one but I need to get in queue. Ok no big deal I get in line and wait for about 20mins, I let the guy know the phone I’m Iwaiting to buy and he explains to me they don’t have it in stock. But they have another color available that is $1200. I want to buy the one that is 879 on sale that was said to be in stock. I will do whatever I can to buy from anywhere other than Best Buy.