Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4483 reviews)
Oscar M
May 29, 2026
1 out of 5
Only had on cashier register open , about 11 Customers in line waiting and waiting and the Worst part was that there were 6 employees just in lala land. SMH
Response from Best Buy
May 29, 2026
Hello,
Thank you for your review. We appreciate you sharing feedback on your recent visit with us.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/vMfpKo, Instagram: https://bby.me/pWXwRd, or Twitter/X: https://bby.me/YjCUIa and reference Google review 158762 in the details you provide.
Amanda V
May 17, 2026
5 out of 5
Has all your electronic needs staff was friendly and helpful.
Curtis M
May 13, 2026
5 out of 5
In and out fast great help from staff
Michael A
May 13, 2026
1 out of 5
We all know stores like this are going out, you'd think the employees would be more helpful and friendly. I was looking at appliances and not one employee came to ask if I needed help. They just stared at me. So I left. Went and bought it elsewhere. $3600 cook top. We wonder why places are going out of business? This is why.
Response from Best Buy
May 13, 2026
Hello, Michael,
Thank you for taking the time to share your experience with us here. We understand how important excellent customer support can be when purchasing appliances, and we would like to take a closer look into this to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 151823.
Facebook (https://bby.me/HYRvSw)
Twitter/X (https://bby.me/ReaOJ8)
Instagram (https://bby.me/ZJsTD3)
We look forward to assisting you there.