Jennifer R
August 27, 2025
I visited The outlet, and I enjoy looking for deals, open box deals. They have recently decluttered, so it is easier to navigate through the store.
Just a horrible experience trying to purchase a new phone , i thought I was talking to a bestbuy rep the whole time and ended up being an AT&T rep basically telling me bestbuy dont have any trade in deals other than dealing with him , talking way to fast and having me sign a new deal thst wasn't fully explained yo me and nothing but disappointment since then!
I had an IPhone issue and Jesse was great—he helped me get it working again, I appreciate his honesty and help.
Not one friendly staff at this location. No one asked if we needed help. It wasn't until I stopped someone did they look up from their cell phone. And on top of that, I must have interrupted them because I got a grunt and was told all the store had might be on a table "over there". And went back to ignoring a potential customer. Don't waste your time or energy. This location doesn't deserve my time or any more energy.
Response from Best Buy
August 25, 2025
Hello,
Thank you for providing feedback on Google. Receiving poor customer service and employee grunt when assisting you is frustrating. We would like to hear about your experience. Feel free to reach out through social media private links. When you are reaching out mention "Google Review # 34422", provide details about your review.
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Here to assist,
^ Jay