Best Buy Brentwood

I had a very disappointing experience at this location. While shopping in the shave/trimmer department, I found at least three different products that were incorrectly priced. Multiple units of each item were stocked beneath shelf tags displaying a price of $24.99 for a body trimmer, making it appear to be the advertised selling price. When I brought the discrepancy to the attention of the supervisor, Tony, and asked whether the advertised shelf price would be honored, I was told it would not. The explanation given was that the store is currently reorganizing merchandise / a red “X” under that item means we don’t even carry it in store and that department had not yet been updated. Unfortunately, that does not excuse inaccurate pricing, particularly when several products across an entire section are affected. What was most concerning was that after I pointed out the issue, the shelf labels were immediately changed and I was told, “There, it’s fixed.” This response suggests the pricing errors were acknowledged, yet no effort was made to honor the displayed prices for customers who relied on them. The shelf itself appeared well-organized and fully stocked, giving customers every reason to believe the displayed pricing was accurate. Accurate pricing and proper shelf labeling are fundamental retail responsibilities. When multiple products are displayed with incorrect pricing, it raises concerns about operational oversight, customer service standards, and pricing integrity. Additionally, during my visit, an employee at the customer service desk indicated they were unsure whether the store currently has an active store manager, stating they had not seen anyone believed to be in that role for several months. Whether accurate or not, that comment reflects poorly on leadership visibility and overall store management. Ultimately, the combination of inaccurate pricing, the refusal to honor displayed prices, and the lack of confidence in store leadership resulted in a poor customer experience. I chose to leave without making a purchase. Losing a customer over a relatively small transaction is unfortunate, but the larger issue is the apparent lack of accountability and management oversight. I hope these concerns are taken seriously and addressed

Pushy salesman who did not know what he was talking about

I just bought an HP OmniBook X from this store. I was hoping to set it up and catch a plane in the morning. I would have done this sooner, but it was a last minute, emergency trip. I opened the box and it didn't have a power adapter. Imagine selling an electrical "appliance" without a plug. And try to find a Customer Service Concierge to help you remedy the problem? Good luck! Another Customer Service number I called recently used that term, I like it, it reflects a completely different attitude about Customer Service. You will not find Concierge level service here. Even though Best Buy's website touts 24/7/365 Customer Service, you can only talk to an agent 9a to 8p CST.

Someone needs to remind the Sunday morning manager on duty today, that customers like me contribute directly toward her salary. Not to mention that I’m certain that I’ve been a customer long before she was promoted to her position. Her curt and dismissive demeanor and manner of speaking is unfriendly and unwelcome. Further, inform her about the store’s inventory and where it’s located in the store. I came for one item, not to participate in an Easter egg hunt. This is what causes customers to patronize other businesses. Who’s gonna tell her?