Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4536 reviews)
Clark K
August 10, 2026
1 out of 5
I think his names chyse or something , very rude and unhelpful and the whole store smells like weed never coming here again
Andrew R
August 08, 2026
5 out of 5
Great Shopping atmosphere and staff
Shae W
August 08, 2026
1 out of 5
Went to this Best Buy trying to purchase some Meta-Glasses. I waited to be assisted for over 20 minutes. Since no one came I left. Extremely poor customer service!!!!
Karen L
August 07, 2026
5 out of 5
I placed a pickup order. My order was ready when the store opened. The greeter explained where I needed to go and was friendly. The cashier knew exactly what to do. She was efficient and placed my item on my cart for me. The greeter also placed my cart where it belonged when I brought it back to the door. I was able to get the item I wanted. It was a successful experience!