Best Buy Brentwood

I have never experienced customer service this rude at Best Buy before. I was asking another employee about the iPhone 18 Pro Max when this female employee came over and immediately spoke to us in an extremely rude and disrespectful tone. She didn’t even give me a chance to respond she just said whatever she wanted to say and walked away. Honestly, the way she treated us was completely unacceptable and extremely unprofessional. I came into the store as a customer expecting basic courtesy and respect, not to be spoken to like I was bothering her. If an employee cannot treat customers with basic respect and professionalism, then she should seriously reconsider whether customer service is the right job for her. This interaction completely ruined my experience at Best Buy, and I expect management to take this complaint seriously and address her behavior. ( white big women)

Horrible went there for pokemon booster bundle and there was a few people left in front of me and they ran out. They should have been better prepared and should have ordered more because they knew they would have sold a lot of pokemon and just didn't care about the people.

Very helpful & nice. Solved various issues.

To Store & Regional Management,I am filing a formal complaint regarding a terrible experience at the Brentwood, MO Best Buy store. I was personally sold an Insignia Active Stylus by the store manager, who assured me the product was compatible with my iPad Pro 9.7-inch. It turns out the stylus is strictly incompatible with my model—a fact explicitly printed in the product manual that the manager completely ignored.Furthermore, the technical support I received afterward was unacceptable. I spoke with the Geek Squad team working the evening shift on Thursday, September 24th. The department was run by two male employees who completely failed to identify this basic compatibility issue. On top of their lack of technical knowledge, one of the male employees was highly snarky and dismissive toward me.I am incredibly upset that management sold me an incompatible house-brand item, and that Geek Squad wasted my time and gas while treating me poorly. I expect local management to address the lack of product training and the poor attitude of the team on tonight's shift.