No stock, ransacked shelves, what’s the point of a physical store
Response from Best Buy
July 17, 2025
Hi there,
Thank you for leaving us a review here on Google. When shopping at your local Best Buy, I can understand expecting an organized environment with products in stock.
Please send us a private message via social media if we can help you find something. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Be sure to mention the phrase “Google review #16896” when reaching out, and include your full name, phone number, and email address.
Regards,
^Ravi
Amazing customer service! We were greeted nicely, directed to what we were interested in purchasing, and told about all the sales and rebates.
Was in there for several hours just trying to purchase new phones
Response from Best Buy
July 15, 2025
Hello, Brian,
Thank you for leaving us a review. As a consumer myself, I understand the importance of purchasing new phones, and having attentive customer service. We appreciate your feedback, and would like to formally document your interaction in our corporate system. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #15887” when reaching out on social media.
Regards,
^Ruby
Best buy claims they price match literally anything and "won't be beat". Well, I drove an hour and a half (because I needed them today) to Brentwood beat buy to pickup some headphones that were on sale on Amazon for $169 and in store at BB are $300 and because it was too steep of a discount, they wouldn't price match it. Amazon's seller was beats and everything. Manager literally told me "there's nothing I can do". Terrible experience, terrible customer service.
Response from Best Buy
July 14, 2025
Hey there, Brad,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with your recent purchase and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd love the chance to follow up on this. To continue, please send us a private message on Facebook (https://bby.me/viiscl), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #15120" and share your full name, email, and phone number.
Thanks,
^Jacob