Why can't I get through to the store?????
I am very annoyed at an incorrect item showing up and the automated assistant will not allow me to speak to the store.
Response from Best Buy
July 02, 2026
Hello,
If we were in your position, we would feel the same way if we could not connect directly with a location. We can understand how you feel. We would like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #181460 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/pxmwrx)
• Twitter/X (https://bby.me/T7krhr)
• Instagram (https://bby.me/dPyhYS)
Shopping at this Best Buy was and awesome experience. I went in with several needs that ranged from new cell phone service to home office equipment. It felt like I was in the store for hours but by the time I left I walked out educated and complete. The staff was patient and very informative. Willing to help no matter what questions I had. Very pleased.
Went into the store for printer ink, but left without it. There were so many employees in the store but only one person at check out who was also doing customer service. After waiting 25 minutes as this single employee tried to help someone figure out which apps were compatible with their Fitbit (with no end in sight) I asked if anyone else could help with checkout, was told no one else could, so I left.
Response from Best Buy
June 30, 2026
Hello, thank you for leaving us a review. Being able to get the items you need quickly is important when shopping in store. Can you please reach out to us on Facebook (https://bby.me/vZvHBH), Twitter/X (https://bby.me/UYvNwq), or Instagram (https://bby.me/uZbykb) with more information about your experience? Please begin your message with "This is regarding my Google Review #180426".
Kyle, the Chromebook Sales Representive gave me exceptional customer service. He was patient, kind, considerate, thoughtful, and very helpful and to the point he went beyond expectations for customer service. He sold me a Chromebook and helped set up my Chromebook in store.