Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4527 reviews)
Pat A
July 30, 2026
5 out of 5
Kyle Chrome book rep was the best. He was knowledgeable and patient guiding me to the correct product .
Hashem H
July 30, 2026
5 out of 5
I recently went to this location to purchase an ipad 16 for my daughter who is attending nursing school. The sales person was very knowledgeable about the product. I had questions about other items and he knew about those as well. Best Buy needs to send the staff at the south county location to Brentwood to get some training.
Linda H
July 15, 2026
5 out of 5
Knowledgeable employees
Angie L
July 13, 2026
1 out of 5
They said they only had two sales associates and were busy but both of them were just talking to each other and not doing anything, my friends and I were waiting for assistance for about half an hour and no one ever came. They also had a lot coworkers just walking around. Bad service.
Response from Best Buy
July 13, 2026
Getting help in our stores should be easy, and we understand the frustration when you were unable to get assistance. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/RAVo8X), Twitter/X (https://bby.me/A2qSfJ), or Instagram (https://bby.me/2MJjYV), and mention your Google review, 186910.