Andrea M
November 04, 2026
I visited the Brentwood MO Best Buy November 3, 2026. I have vision issues, partially blind. I informed the greeter and let her know I need help finding a screen protector for my phone. She asked a nearby associate to help me and the associate apologized and said she was busy but pointed in the direction where the item would be. I walked towards the direction looking for help back there I walked around the store and there was no help. I left. I think it's bad people with disabilities can't get help. Unless you have a disability you don't realize how difficult things can be. I am very disappointed with this store because someone literally could have taken 2 minutes to grab the screen protector and check me out. Kind of inconsiderate. Would never shop here again since I'm not a valuable customer.
Response from Best Buy
November 04, 2026
Hello, Andrea,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 248200.
Facebook (https://bby.me/xgCLB8)
X (https://bby.me/DiVGvE)
Instagram (https://bby.me/aEk72h)
We look forward to assisting you there.
Anasthacia R
November 01, 2026
Fui reparar mi teléfono Un lugar con una excelente atención a pesar de que que no hablo inglés tuvieron toda la paciencia para explicarme…
I just hoped for better customer service while computer shopping.
Response from Best Buy
October 31, 2026
Hi there,
Thank you for taking the time to leave a review. I can certainly understand your concerns regarding the level of customer service you received while shopping for a computer. We strive to provide a helpful and informative experience, and feedback like yours is important to us.
If you would like to share additional details about your experience, please send us a private message on social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase "Google review #246392" when reaching out on social media.
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