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Best Buy Brentwood
Services Offered
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4491 reviews)
Mark C
June 07, 2026
2 out of 5
Someone needs to remind the Sunday morning manager on duty today, that customers like me contribute directly toward her salary. Not to mention that I’m certain that I’ve been a customer long before she was promoted to her position. Her curt and dismissive demeanor and manner of speaking is unfriendly and unwelcome. Further, inform her about the store’s inventory and where it’s located in the store. I came for one item, not to participate in an Easter egg hunt. This is what causes customers to patronize other businesses. Who’s gonna tell her?
Response from Best Buy
June 07, 2026
Hello Mark,
Thank you for your review. We strive to provide our customers with the best experience possible. Feeling this was not the case with you is upsetting to hear. We'd like to follow up to ensure this is addressed and documented., Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/Ybh0fa)
- Twitter/X (https://bby.me/SLDAZw)
- Instagram (https://bby.me/GIeuAT)
When reaching out, please reference your Google Review 169597.
Angielaree
June 07, 2026
5 out of 5
Quick curbside service
Lionel S
June 05, 2026
3 out of 5
The screen protector with lifetime warranty no longer offered and there is no substitute. I have to contact manufacturer and get them to send then make a trip back to have them install for free...
Sait P
June 04, 2026
1 out of 5
This was one of the worst customer service experiences I’ve ever had. We were told we would have to wait more than an hour for assistance, yet several employees were standing around talking to each other instead of helping customers. The white American employee with long hair was especially rude, dismissive, and unprofessional. We came in ready to buy a phone, but it felt like the staff had no interest in helping us at all. It’s frustrating that customers are expected to wait so long while employees socialize. We ended up leaving extremely disappointed. I would not recommend this location to anyone looking for decent customer service.