Best Buy Brentwood

Has all your electronic needs staff was friendly and helpful.

In and out fast great help from staff

We all know stores like this are going out, you'd think the employees would be more helpful and friendly. I was looking at appliances and not one employee came to ask if I needed help. They just stared at me. So I left. Went and bought it elsewhere. $3600 cook top. We wonder why places are going out of business? This is why.

Visited the Brentwood, MO Best Buy today to purchase a laptop. The store is currently under construction, and a large portion of the laptop floor models were roped off. I asked a store associate if I could look at the laptops in that area, and he told me to go ahead. A moment later, another associate approached me and said I was not allowed to be there. I explained that I had already asked for permission, there was no active construction work happening, and there were no apparent safety risks or dangers in the area. He still insisted I leave. What stood out most was that there was no attempt to help me find a laptop, answer questions, or offer alternatives — just an abrupt and dismissive interaction focused on getting me out of the area. I told him I’d gladly purchase a laptop somewhere else where customers are either allowed to view inventory or are actually helped. His response was, “Yeah, go ahead and do that.” He then followed me out of the store and watched me get into my car and leave. Completely unprofessional experience. The staff acted like helping customers was an inconvenience. Don’t waste your time.