Best Buy Brentwood

Went into the store for printer ink, but left without it. There were so many employees in the store but only one person at check out who was also doing customer service. After waiting 25 minutes as this single employee tried to help someone figure out which apps were compatible with their Fitbit (with no end in sight) I asked if anyone else could help with checkout, was told no one else could, so I left.

Kyle, the Chromebook Sales Representive gave me exceptional customer service. He was patient, kind, considerate, thoughtful, and very helpful and to the point he went beyond expectations for customer service. He sold me a Chromebook and helped set up my Chromebook in store.

Awful service. My installer no-showed after asking me to move my time frame later, which I agreed to help him out. Wasted a day of mine and didn't think it was a problem. They told me I would have to call in the next day to reschedule due to their mistake. I did try to call the store twice and after spending 15 minutes trying to get beyond the useless AI bot, the employee I spoke to was even worse. Told me in order to get a refund, I would have to ship their mount back to them or drive it in to their store. I told them they delivered it, they could pick it back up since they already wasted a day of mine. I had to charge it back with my credit card company to get my full refund. Ordered the same tv from Walmart for the same price for the tv and $100 less for installation and they were great! They treated me like I was fortunate they let me do business with them. Sam's club and Walmart are much better if you value your time!

With paying $200 a year and a $80 deductible on sending off a laptop for repair. You think they would replace any missing screws. Nope, at pick up check the bottom of the laptop, screws still missing. Then be told that the screws are cosmetic….WHAT. Then be told if I want the screws replaced I should reach out to the manufacturer. Geek squad at any branch is a joke. They fix nothing on site and can’t give you any real info. I don’t spend the most at Best Buy but will be canceling the so called total rewards and credit card and going to Micro center. Micro center has cheaper membership plans, actually repair some items in store and would have not been so cheap and replaced my screws.