Best Buy Brentwood

To Store & Regional Management,I am filing a formal complaint regarding a terrible experience at the Brentwood, MO Best Buy store. I was personally sold an Insignia Active Stylus by the store manager, who assured me the product was compatible with my iPad Pro 9.7-inch. It turns out the stylus is strictly incompatible with my model—a fact explicitly printed in the product manual that the manager completely ignored.Furthermore, the technical support I received afterward was unacceptable. I spoke with the Geek Squad team working the evening shift on Thursday, September 24th. The department was run by two male employees who completely failed to identify this basic compatibility issue. On top of their lack of technical knowledge, one of the male employees was highly snarky and dismissive toward me.I am incredibly upset that management sold me an incompatible house-brand item, and that Geek Squad wasted my time and gas while treating me poorly. I expect local management to address the lack of product training and the poor attitude of the team on tonight's shift.

From the door greeter to the salesmen all very professional

Good

There was noone to help us. Their selections were limited. The store is under construction. The person at checkout wasn't helpful.