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Best Buy Brentwood
Services Offered
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4123 reviews)
Kellie C
November 12, 2024
1 out of 5
Very unfriendly and could not answer several easy questions about televisions.
Response from Best Buy
November 12, 2024
Hello Kellie,
Thank you for the review. At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
Carol D
November 09, 2024
5 out of 5
Brentwood store Gerk Squad very friendly & helpful.
J. W
November 08, 2024
3 out of 5
Hard to get help
Response from Best Buy
November 08, 2024
Hi!
Feedback such as this helps us to know where we need to improve. We appreciate you bringing this to our attention and would like to look into this further. We kindly ask that you connect with our team by sending a private message with your name, phone number, email, and the location referenced in this post to one of the following:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Please mention "Google Review 64400422" in your response so that it can be linked with this post.
Sincerely,
^Tina
Ragan A
November 07, 2024
1 out of 5
I will NEVER use, buy, support Best Buys OR Geek Squad EVER!! The lack of courtesy and professionalism was disgusting!! My friend is blind, uses her computer to communicate, and they have it back to her with the applications missing for her to use it... the horrible woman helping her suggested she have me install the programs for her... I'm not the service company... we took her computer and business elsewhere....
Response from Best Buy
November 07, 2024
Howdy there.
Thank you for taking the time to leave your feedback with us. We would like to formally document your experience, and do what we can to further assist you. To connect with a live representative you can contact us through one of the social media platforms listed below. Please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and reference your Google review number #64396208. We look forward to hearing from you.
Thanks,
^Jason