Best Buy Brentwood

I went into purchase some cell phone accessories, and while trying to find a cute but durable case I spotted only one in the store that I liked unfortunately it was opened, but marked in excellent condition. I went to the counter to pay for my case and noticed that there was quite a bit of damage looked as if it had been dropped multiple times and just drug along the concrete. All four corners are damaged some of the design coming off I asked For a manager. Tawny showed up did not even ask what was going on. I was trying to ask if there was a discount due to the damage and the fact that they did not have a new one or a case that I liked better and this person went off on me, letting me know that this is“excellent by Best Buy standard“. I was then asking if there was a discount as this person also had their voice raised while speaking to me and he pointed to the box stating it says on there and then realized no it actually didn’t say anything on there. So again, I’m trying to ask since you’re selling defective products labeled excellent condition. I would assume that there’s a discount. He then responded yes when he rings it up for you, you’ll know what it cost. I don’t mind buying something if you’re going to discount it for the fact that it is damaged, but I did not come with an attitude and it was absolutely ridiculous for this manager to be completely rude right off the jump when all I was trying to find out was the price as it was not labeled. It definitely was not an excellent condition.

I think his names chyse or something , very rude and unhelpful and the whole store smells like weed never coming here again

Great Shopping atmosphere and staff

Went to this Best Buy trying to purchase some Meta-Glasses. I waited to be assisted for over 20 minutes. Since no one came I left. Extremely poor customer service!!!!