Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4442 reviews)
Ryan J
March 18, 2026
1 out of 5
Shut this store down!!! Horrible customer service! The old lady African American “manger” whose name starts with a V literally cussed me out when I asked for help!!! With numerous witnesses INCLUDING KIDS. This store is an absolute joke. Tons of customers waiting to give Best Buy their money and are being IGNORED as the THREE (yep V included that as she cussed me out) employees inside were too busy filling online orders and throwing them, LITERALLY THROWING TVs behind their desk. I witnessed V THROW someone’s purchase in her cart as she wondered around the store not helping anyone. I was in absolute shock when I was cussed out and threatened by the manager because I waited over 30 minutes to make a $1k+ purchase and no one could help me. Again shut this store down! Save your massive rent to Brentwood Plaza. Numerous employees walked by just ignoring the customers as they piled up by the front door. Saying “oh well will have someone with soon”. Best Buy Corporate has been contacted and that “manager” needs to be fired. That kind of behavior is pitiful for such a big company. She hides her cussing and comments behind her mask she wears for no reason. I would rather throw my cash out the window than give it to this store. SHAMEFUL CUSTOMER SERVICE!
Response from Best Buy
March 19, 2026
Hey there.
This definitely doesn't sound like the type of experience we want to provide for our customers. If you need help, or have questions, please send us a private message on one of the social media platforms listed below. Be sure to also reference your review number 131064 when you reach out. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
ANO N
March 17, 2026
1 out of 5
This place was a complete waste of time. I scheduled an appointment to have an iPad battery replaced, only to be told when I arrived that they don’t even offer that service. Why allow customers to book appointments for something you don’t provide? Completely unacceptable and very frustrating. This store is a LIAR!
Regina B
March 03, 2026
3 out of 5
What i went there for was to no avail. They directed me to another location, different name. I was sent on safari. No thanks
Response from Best Buy
March 03, 2026
We understand the frustration when you could not find what you were looking for. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/lsm6ps), Twitter/X (https://bby.me/6dcmy1), or Instagram (https://bby.me/j1lqyt), and mention your Google review, 125155.