Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4465 reviews)
Aaleeya K
April 24, 2026
5 out of 5
Easy customer service.
Keng S
April 23, 2026
2 out of 5
Date not up todate
Leonardo M
April 23, 2026
5 out of 5
Gostei bastante da loja, dos produtos e do atendimento. Infelizmente não teve muita promoções, mas os preços estavam bons.
Miguel S
April 22, 2026
2 out of 5
People not too friendly employers you way to get help for at least 10 to 20 minutes
Response from Best Buy
April 23, 2026
Hi, Miguel,
Thank you for leaving a review. When shopping with us, I can understand expecting friendly service and timely assistance. We are disappointed to hear that this may not have been the case.
Please send us a private message on social media. Our team would be happy to help you on any of the following platforms:
Facebook (https://bby.me/WxJ1Ge), Twitter/X (https://bby.me/Eo2zlJ), or Instagram (https://bby.me/1waIME).
Please reference the phrase “Google review #145010” when contacting us.