Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4408 reviews)
Gloria B
January 08, 2026
5 out of 5
Courteous and fast customer service. Love personnel who pleasantly open and close customer contact. They get my ten!
Cedric G
January 07, 2026
5 out of 5
Had a young knowledgeable person to help retrieve some ideal gifts for the grand boys for Christmas.
Jay F
January 05, 2026
1 out of 5
Walked in & there's no one to greet or help. A gal finally asked if I needed help but she was with at&t im guessing. She wanted to know our phone carrier & how much we paid a month. I wasn't there for anything phone related. She kept pressing for my phone info. Finally she said shed get me a blue shirt to help me. Waited another 5 minutes & noticed she was talking to another customer. Finally found a blue shirt associate on my own to get help. DONT APPRECIATE GETTING HASSLED BY AN AT&T SALES PERSON INSIDE OF BEST BUY.
Response from Best Buy
January 05, 2026
Hi Jay,
Thanks for sharing this review. We're concerned to hear about this experience, and we never want you to feel hassled or uncomfortable in our store. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/rvu3my), Twitter/X (https://bby.me/2eymdi), or Instagram (https://bby.me/04505m). Please include the Google Review reference number #100893 when reaching out.
Stephanie L
January 03, 2026
1 out of 5
20 dam people in line, 30 employees standing around and 3 CASHIERS ACTING LOST. What a disgrace!!
Response from Best Buy
January 03, 2026
Hello,
Thanks for taking the time to leave your feedback. We understand your frustration with the long wait time, as this is never ideal. We would like to hear more about your recent visit. Please connect with a Best Buy representative by sending a private message to us on one of the below social media platforms. You may also include the Google review number 99938 in your message to us.
X: https://bby.me/7dp2c6
Facebook: https://bby.me/bq62cy
Instagram: https://bby.me/paag8m