Melissa F
January 30, 2026
Do not ever use the geek squad. If you are a walk-in, they will take your information, but they won’t put you on the schedule. All scheduled people will be ahead of you, which makes sense. However; After you have waited several hours they will tell you that you should have been on the schedule.
My friend purchased a brand-new iPhone 17 Pro from Best Buy, and immediately after opening it, the screen began flickering/fluctuating. He returned to the store the very next day to exchange it within the 14-day return policy but was told he needed to wait 3 days. When he went back again, he waited over 2 hours to speak with someone, only to be treated rudely by an employee who told him to keep waiting. This is extremely disappointing customer service for selling a defective brand-new phone and wasting a customer’s time.
I purchased a brand-new iPhone 17 Pro from Best Buy, but right after opening it I noticed the screen was fluctuating/flickering. I came back the very next day to exchange it within the 14-day return policy, but was told I had to wait 3 days. I returned again later on 01/29/2026 and waited over 2 hours to speak with someone, only to be treated rudely by an employee who said I just had to wait. Very disappointing customer service for a defective brand-new phone and a complete waste of time.
Staff was great I had a staff that was very knowledgeable of the questions. I was asking.