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Frequently Asked Questions About Best Buy Brentwood

How do I check product availability at the Brentwood Best Buy?
How do I check my order status?
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Brentwood stores’ holiday hours?

Recent Reviews

4.1
(4408 reviews)
Gloria B
January 08, 2026
5 out of 5
Courteous and fast customer service. Love personnel who pleasantly open and close customer contact. They get my ten!
Cedric G
January 07, 2026
5 out of 5
Had a young knowledgeable person to help retrieve some ideal gifts for the grand boys for Christmas.
Jay F
January 05, 2026
1 out of 5
Walked in & there's no one to greet or help. A gal finally asked if I needed help but she was with at&t im guessing. She wanted to know our phone carrier & how much we paid a month. I wasn't there for anything phone related. She kept pressing for my phone info. Finally she said shed get me a blue shirt to help me. Waited another 5 minutes & noticed she was talking to another customer. Finally found a blue shirt associate on my own to get help. DONT APPRECIATE GETTING HASSLED BY AN AT&T SALES PERSON INSIDE OF BEST BUY.
Response from Best Buy
January 05, 2026
Hi Jay, Thanks for sharing this review. We're concerned to hear about this experience, and we never want you to feel hassled or uncomfortable in our store. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/rvu3my), Twitter/X (https://bby.me/2eymdi), or Instagram (https://bby.me/04505m). Please include the Google Review reference number #100893 when reaching out.
Stephanie L
January 03, 2026
1 out of 5
20 dam people in line, 30 employees standing around and 3 CASHIERS ACTING LOST. What a disgrace!!
Response from Best Buy
January 03, 2026
Hello, Thanks for taking the time to leave your feedback. We understand your frustration with the long wait time, as this is never ideal. We would like to hear more about your recent visit. Please connect with a Best Buy representative by sending a private message to us on one of the below social media platforms. You may also include the Google review number 99938 in your message to us. X: https://bby.me/7dp2c6 Facebook: https://bby.me/bq62cy Instagram: https://bby.me/paag8m

About Best Buy Brentwood

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