Just go to Amazon. I had a 3 year warranty. Took in a laptop for 3 keys not working. They sent it in and kept it and would not give my laptops back. Gave me credit and took away 2 years of my 3 year warranty. I ended up paying and extra $550 on top of my warranty to get a laptop of about the same specs. I just wanted my laptop back. Shame on them.
Absolutely disgraceful store. I tried calling and got an unhelpful AI that, after 45 minutes, finally connected me to a person. That person wasn’t at the physical store and wanted my information. After I said I didn’t want to provide it, I was told Best Buy could no longer help me. I asked to be transferred to someone at the store—the reason I called in the first place—and was told the call volume was too high for a transfer. Then was hung up on.
Response from Best Buy
April 26, 2026
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