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Frequently Asked Questions About Best Buy Brentwood

How do I check product availability at the Brentwood Best Buy?
How do I check my order status?
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Brentwood stores’ holiday hours?

Recent Reviews

4.1
(4379 reviews)
Kalina M
November 16, 2025
1 out of 5
Terrible experience waiting for an hour for a product to be procured from the back — only to find out they had none in stock. None of the employees took me seriously or properly addressed my needs. Understaffed and poor communication between employees. I hope they do better.
Response from Best Buy
November 17, 2025
Hey there, Kalina, We know the importance of quality customer service. We would love to follow up with you on this and hear more about your recent experience. Please send us a private message on Facebook (https://bby.me/6zix7l), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #70344
Al C
November 10, 2025
1 out of 5
Поехали в магазин чтобы сдать на ремонт по назначенному ранее appointment в итоге были посланы сотрудниками службы ремонта... Приёмщица обиделась и послал нас далеко и надолго...
Jasmine C
October 28, 2025
5 out of 5
Mary was great in the cell phone department. So helpful!
James M
October 27, 2025
1 out of 5
Terrible don’t waste your time I bought an internal hard drive, and they gave me the same one tried to up sell me on an insurance, and still is a dead hard drive. I took it to a repair shop spent a total of about 350 for diagnosis for both to not work. And now they won’t honor how they deliberately messed up and returned me the exact same hard drive…. Idk if it’s a race or what but I am extremely disappointed.

About Best Buy Brentwood

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