Kalina M
November 16, 2025
Terrible experience waiting for an hour for a product to be procured from the back — only to find out they had none in stock. None of the employees took me seriously or properly addressed my needs. Understaffed and poor communication between employees. I hope they do better.
Response from Best Buy
November 17, 2025
Hey there, Kalina,
We know the importance of quality customer service. We would love to follow up with you on this and hear more about your recent experience. Please send us a private message on Facebook (https://bby.me/6zix7l), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #70344
Поехали в магазин чтобы сдать на ремонт по назначенному ранее appointment в итоге были посланы сотрудниками службы ремонта... Приёмщица обиделась и послал нас далеко и надолго...
Jasmine C
October 28, 2025
Mary was great in the cell phone department. So helpful!
Terrible don’t waste your time I bought an internal hard drive, and they gave me the same one tried to up sell me on an insurance, and still is a dead hard drive. I took it to a repair shop spent a total of about 350 for diagnosis for both to not work. And now they won’t honor how they deliberately messed up and returned me the exact same hard drive…. Idk if it’s a race or what but I am extremely disappointed.