Isadore S
February 04, 2026
Upon, entering the store, one receives the impression they are in a ghost town...minus the product and few stragglers meandering. I was present to purchase a screen saver for my phone. After standing around the Samsung display and walking the entire store seeking an employee, I decided to leave and go to Metro because being treated in that manner is the equivalent experience of feeling unimportant. I would suggest no one ever offer patronage to this store...unless you enjoy being ignored.
The Geek squad was on point!
Melissa F
January 30, 2026
Do not ever use the geek squad. If you are a walk-in, they will take your information, but they won’t put you on the schedule. All scheduled people will be ahead of you, which makes sense. However; After you have waited several hours they will tell you that you should have been on the schedule.
My friend purchased a brand-new iPhone 17 Pro from Best Buy, and immediately after opening it, the screen began flickering/fluctuating. He returned to the store the very next day to exchange it within the 14-day return policy but was told he needed to wait 3 days. When he went back again, he waited over 2 hours to speak with someone, only to be treated rudely by an employee who told him to keep waiting. This is extremely disappointing customer service for selling a defective brand-new phone and wasting a customer’s time.