I would be great to be able to call the store and speak with someone who works there instead of some AI bot that doesn't understand anything
Response from Best Buy
March 31, 2026
Hello,
Thanks for sharing your feedback with us. We understand being directed to an automated system instead of someone at your local store, isn't expected.
To best allow our store employees to focus on their customers in the stores, calls are currently routed to our support teams. We'd be happy to assist with any questions you may have, or document your feedback on this, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/yNyRbB), Twitter/X (https://bby.me/f5Qg5P), or Instagram (https://bby.me/1c9bVs). Please also mention your "Google review #136893" in your message.
Has some pretty cool tech!
Super helpful staff that corrected misinformation I had previously been told by another location
Unprofessional employees, rude, poor customer service, poor personal hygiene. I don't know who Mr Ponytail is but he was incredibly rude and dismissive, interrupted me while I was asking a question and walked away, then proceeded to watch me from a distance instead of simply coming back and checking if I needed anything. This store and the people in it need a lot of work. If you can't handle customer service then you need to work somewhere else.
Ps. Your hair line is tragic.
Response from Best Buy
March 25, 2026
Hello, Amari,
Thank you for reaching out to us here to share your experience. We understand how important excellent customer service can be, and we would be happy to take a closer look into this to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 134742.
Facebook (https://bby.me/RzBEpy)
Twitter/X (https://bby.me/wjXTxa)
Instagram (https://bby.me/lRwbUD)
We look forward to assisting you there.