Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4458 reviews)
K. P
April 13, 2026
5 out of 5
I went in to shop for a refrigerator. Decided on a model. Was helped by sales and it was delivered a couple of days later.
Marin V
April 12, 2026
1 out of 5
Добавят такса за обслужване, който не знае - цената + 11%
cathy e
April 12, 2026
1 out of 5
When we were greeted, they asked what we needed. They said they would call it back to electronics and help us find it. Nobody helped us. We searched high and low for about 5 minutes and when associate was finally off the phone. She looked down at her feet and walked away so they didn't make eye contact. We left frustrated
Nicky W
April 11, 2026
2 out of 5
Sales experience was top notch. Install of my dishwasher resulted in damage to my kitchen cabinet. Installed incorrectly and had a loud noise when the door was opened all the way. Called 1-800 to have someone come correct it. Call center person had a language barrier and sent maintenance person. This person corrected it BUT the screw was so big the installer used when it was removed it left a large crack on the cabinet trim. Maintenance person logs the issue, original installer comes back and he denies the claim saying it wasn’t him. Now I have a damaged kitchen cabinet and no one will take responsibility.
Best Buy has no control over their subs and is NOT protecting the customer even after purchasing ever add on possible to protect myself.
Response from Best Buy
April 11, 2026
Hey there, Nicky,
We understand your concerns surrounding your recent service experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/6TdYyu), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #140597"