Went in yesterday to look at phones.Was so slow three or four different team members came up to see if i needed help. Got some useful info. Went back this evening cause i had made a decision. There were two different team members at desks talking to people. I recognized one of the team members from the day before and got in his line because he was only talking to one person, and the other team member had three people waiting. Eventually a third team walked up to me (a supervisor maybe?) and in a rather flat tone asked me if i needed anything. I explained i was there to get a phone. In the same flat tone he explained there were three people ahead of me and that there was only one person working the floor -- was really confused why there were two team members working the floor and why there were two lines -- i explained that i didn't need to activate the phone i just needed the device (for some reason i thought i could simply take the device to the checkout at the front of the store, but i guess not). In the same flat tone he repeated that there were three people ahead of me, one person working the floor, and it would be a 15minute wait.
It's amazing the supervisors/management waste company resources and business by scheduling so many team members during slow hours where the company is paying people to stand around and not enough team members during peak hours when its easier for people to simply shop online or go down the street to a different electronics department.
Response from Best Buy
April 10, 2026
Hello,
Thank you for the review. We can understand your concern with trying to purchase a phone, recently.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 140178
Good experience at Best Buy. Found a printer- in my price range.
I would be great to be able to call the store and speak with someone who works there instead of some AI bot that doesn't understand anything
Response from Best Buy
March 31, 2026
Hello,
Thanks for sharing your feedback with us. We understand being directed to an automated system instead of someone at your local store, isn't expected.
To best allow our store employees to focus on their customers in the stores, calls are currently routed to our support teams. We'd be happy to assist with any questions you may have, or document your feedback on this, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/yNyRbB), Twitter/X (https://bby.me/f5Qg5P), or Instagram (https://bby.me/1c9bVs). Please also mention your "Google review #136893" in your message.
Has some pretty cool tech!