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Best Buy Brentwood
Services Offered
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4373 reviews)
Miranda H
October 17, 2025
5 out of 5
My boyfriend and I came in (close to closing time!) a few weeks ago because our tv stopped working randomly. Amos approached us and was EXTREMELY knowledgeable and helpful. He had a very cheery attitude, and it made our experience actually enjoyable. who knew picking out a TV could be such a good experience! Thank you, Amos!
Bailey M
October 16, 2025
1 out of 5
This location is horrible. I bought a washer/dryer combo for my store and selected to have it delivered. I was very specific on the times it could be delivered by. No earlier than 10am bc there is no one at my store at 9 am. (They require someone over 18 to be present for delivery)
Best Buy still tried to deliver my washing machine at 8:45 in the morning. So now I am without a washer/dryer. For yet another week.
Hopefully next week it can be delivered between the times that I requested not when they feel like it.
Response from Best Buy
October 16, 2025
Hi, Bailey,
Thank you for sharing your concerns with your delivery. While we offer a window of delivery between 7:00AM to 7:00PM as they are meant for residential deliveries. We can't assure a time window for the delivery and would need someone available as the routes are set up to be able to allow us to help customers with the many orders fulfilled every day. We would be glad to notate your concerns if you would like to reach out to us on any of our social media profiles below with Review 56552.
Facebook (https://bby.me/j06e61), Twitter/X (https://bby.me/ha4foa), Instagram (https://bby.me/u74wae)
Cameron R
October 16, 2025
5 out of 5
Helpful staff, good product selection
Sharon S
October 14, 2025
5 out of 5
Older person picking up new HP computer with Windows 11. Sebastian was very patient, helpful, and did a good job with show and tell which he has probably helped folks with for over a 1,000 times.
No sighing or eye rolling so I guess I did ok.
Busy place, make an appointment, and be patient. Thanks