Best Buy Brentwood

Had an appointment to get my laptop fixed. Showed up 10 minutes early just to be safe and waited 20 minutes to be seen. Not a problem so far. This guy talks through the problem and end up telling me that he has to send it off to Apple and it’s a 9-15 day process, but also he is not from that store originally so I will have to wait for the other Geek to finish with her customer so she can process it. All good. Takes about 10 minutes for the other customer to get finished up and then we begin. Reviewed every thing from the other guy and she starts typing. She stops to check in a new walk in and here is where I became frustrated. Over the course of about an hour she spent about 10 total minutes working to process my drop off because every time a new walk in comes in, she stops to check them in, which is fine, but each one she spent about 5 minutes talking through their problem instead of getting the gist and telling them she’ll address it when it’s their turn. Finally, she has reached a stopping point and tells me “Good news! You won’t have to wait 9/15 days because I suggest you take this to MacHQ because they can do in store repair!” Turns out that she was having difficulty running diagnostics and she could not process the drop off without running diagnostics. If I had simply been able to walk away from the store with this one thing checked off my to do list, I would have forgiven everything else. However, enduring the unnecessary hour of her very distractedly helping me only to tell me that, essentially, if she’d worked a little quicker, I could have just been on my way. I would leave one star, but I do not think the store and its other employees deserve to be lumped into the poor workmanship of this one individual.

Lack of product on the shelves.

I am a black male customer standing there couldn't get any help associate looked at me quite a few times which was black also he could have said someone would be with you shortly soon as the white couple came in may I help you I was like I'll be damned

This Best Buy is by far one of the worst I’ve shopped at. I made an exchange at the Best Buy in Chesterfield to pick up at Brentwood. The employee at Chesterfield told me to go there immediately and if it isn’t ready they will get it for me. When I got there the item wasn’t ready and I found out it was sold before they picked it for my order. The Brentwood employee told me it wasn’t on their “pick” list yet but when he checked his handheld computer it was on their list. The employees at Brentwood are unprofessional and do not dress like they work at a Best Buy store. The manager wasn’t wearing a name badge and couldn’t be identified. If you are in the market for technology I recommend going down the road to microcenter.