Best Buy Brentwood

I will not shop at bestbuy anymore. I ordered a laptop for black friday that was supposed to be delivered to my home the following Friday. It did not arrive so I called bestbuy on Sunday who confirmed it was still in transit and would be delivered that afternoon. I specifically drove home to wait for it but it didn't arrive. It's now Monday and the package was finally marked as delivered but to this best buy store location for some reason instead of my home. I drove to this store to get it resolved and the manager said the laptop was not there even though it was signed for by someone at this bestbuy address. I was annoyed at this point but I was trying to be understanding bc mistakes happen and I figured the manager could help me resolve the issue. Well she said there was nothing she could do because now FedEx is involved--which makes absolutely no sense bc FedEx delivered the package to the correct address, it's not FedExs fault that for some reason bestbuy put this locations address as the shipping address. After all of this hassle I take the time to drive there myself and instead of helping me I'm told to call 1-800-bestbuy even though I was physically in the store. Do NOT buy expensive things from bestbuy. She was trying to pass the blame on FedEx and when that didn't work she said it was bestbuy.coms problem. There was no apology, accountabilty or effort to help me which is scary because they sell high price items.

We waited over 20 minutes for an associate to see how they could help us. If the product was in the shelf then I wouldn't have even needed to wait. If it wasn't a birthday present, I would have walked out and just went on Amazon. Then the check out was undermanned, so we waited there as well.

My daughter and I went to buy a tablet for my birthday. We stood there a long time before anyone walked over to help. This is the second time this happened at Best Buy at this location.

Nice!!! Picked up an indoor camera.