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Frequently Asked Questions About Best Buy Brentwood

How do I check product availability at the Brentwood Best Buy?
How do I check my order status?
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Brentwood stores’ holiday hours?

Recent Reviews

4.0
(4458 reviews)
K. P
April 13, 2026
5 out of 5
I went in to shop for a refrigerator. Decided on a model. Was helped by sales and it was delivered a couple of days later.
Marin V
April 12, 2026
1 out of 5
Добавят такса за обслужване, който не знае - цената + 11%
cathy e
April 12, 2026
1 out of 5
When we were greeted, they asked what we needed. They said they would call it back to electronics and help us find it. Nobody helped us. We searched high and low for about 5 minutes and when associate was finally off the phone. She looked down at her feet and walked away so they didn't make eye contact. We left frustrated
Nicky W
April 11, 2026
2 out of 5
Sales experience was top notch. Install of my dishwasher resulted in damage to my kitchen cabinet. Installed incorrectly and had a loud noise when the door was opened all the way. Called 1-800 to have someone come correct it. Call center person had a language barrier and sent maintenance person. This person corrected it BUT the screw was so big the installer used when it was removed it left a large crack on the cabinet trim. Maintenance person logs the issue, original installer comes back and he denies the claim saying it wasn’t him. Now I have a damaged kitchen cabinet and no one will take responsibility. Best Buy has no control over their subs and is NOT protecting the customer even after purchasing ever add on possible to protect myself.
Response from Best Buy
April 11, 2026
Hey there, Nicky, We understand your concerns surrounding your recent service experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/6TdYyu), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #140597"

About Best Buy Brentwood

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