Chris H in appliances made my buying experience easy. He listened to my needs, came up with appropriate solutions and I bought both a refrigerator and washer/dryer combo. Chris is an asset to the Brentwood store and Best Buy as a company. Highly recommend.
I went in there to purchase a DJI Action 5 camera at around 7:55 PM and left empty-handed. I talked to 3 different employees trying to get assistance since the cameras were locked up. Each one handed me off to someone else, stating that they didn't know anything about cameras or that only the person at the door can help.. I didn't have questions, already knew what I wanted and just wanted to buy it. This place is a complete clown show! The employees stood around talking to each other, failing to assist any customers, except for the person at the door (guy with white and brown hair), who seemed overwhelmed. The Fairview Heights location might not have the inventory or selection this one has, but it's cleaner and the customer service is 20 levels above.