Waited 30 minutes to be helped. Ended up doing my own research on monitors and everything single one there was under quality and over priced.
I purchased some parts for install at St Peters on Black Friday. I went back up while the installer was there to have him dbl chk bc a prior experience was that he sales people don’t know or pay attention to the items they’re selling. I’m glad I did bc they didn’t sell me parts that fit my car. The computer was having a lot of trouble to process an exchange so the regional manager got involved to help from another computer inside. It took an hour for her to process an exchange after many attempts. I changed my mind about 1 of the 3 items and chose to drop it bc it wasn’t what I thought it was and two other items needed to be swapped for parts that would fit my vehicle. Somehow it was the same price. It made no sense to me and she blew off my concern. She was polite and willing to help but seemed unknowledgeable or possibly trying to keep the sales #’s up for the day. I ended up going to S County for the install due to available tools for my vehicle.
I called S County to check in on the parts and confirm a week prior and Lennox found that I was overcharged and processed a partial refund on my order without me even requesting it. He matched the sale price from the day I originally purchased, which I had previously requested from the RM and was given a bologna answer. Anyway, Pat, Lennox and a team of guys at S County made my install experience pleasant and successful. I appreciated their honesty, transparency and quick work. They changed a frustrating situation into a great one! Cannot thank them enough. I wish I remember the other names and the guys + St Peters installer bc they all deserve a shout out. RM might be a tad of a player..not thrilled with her treatment. Somebody should provide a new computer or send geek squad to their Installers in SP. He really needs some IT attention. And train your sales people so they’re not frustrating customers selling large $amounts of equipment.
Response from Best Buy
February 22, 2026
Hello,
Glad to hear that some the employees providing an amazing experience. We would like to hear more about issues and interactions that mentioned. Please mention review #120357 when connecting on the social media links.
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Marianne S
February 19, 2026
On the phone, the AI assistant is ANNOYING.
Response from Best Buy
February 19, 2026
We understand the frustration when your experience over the phone did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/w8jigp), Twitter/X (https://bby.me/t5usxn), or Instagram (https://bby.me/6dwt2k), and mention your Google review, 119373.