Best Buy Mid Rivers Mall

I recently bought an LG 5.1 surround sound system. When I took the items out of the box, it only had 2 of the 3 required power cords and didn't include the wire to link the 2 rear speakers. I thought, oh best buy will fix that for me. So I went into the Mid Rivers store, and they told me that they could not help me, but I could purchase that power cord for about $20. I thought, no way, that should have been included. So I went home and used their online chat to look into it. They told me that I should go into the store and they would provide the necessary cords or I could ship the item back to best buy and they would mail me a replacement of the same quality. I asked if they could just provide me a $20 gift card so I could go buy one myself and not wait 2 weeks to ship it back and forth, thinking it would also save them money on the shipping costs. They told me no, they cant offer partial refunds or gift cards in this situation. But they said the Mid Rivers store did have the same model and quality in stock and I could bring it there and they would exchange it for me. So I drove back to the store and talked to the same people who directed me to the home theater department. They then proceeded to tell me that they did not have that item in stock and I could drive to South County to get it. I was so mad. I will not drive 30 miles to make an exchange for items that should have been included in the first place. I left and called best buy support and they offered to take 10% off of my item cost. This was about $30. I was even madder than I was before because they told me that I couldn't get a partial refund or anything earlier. I accepted the discount and I still am contemplating returning the item altogether out of frustration. I took 4 hours to get me a discounted item that still doesn't work. I asked if they could escalate my issue to a supervisor and they said no. They said issues like this are handled internally and there would be no resolution for me. This whole situation and series of events absolutely blew my mind. Please don't go to this store if you need any help.

We went to Best Buy in St. Peter’s, Mo. today to purchase a laptop. We were greeted the moment we came in. How refreshing!!!! But what made our visit a 5 star was their employee Jonathon. He was extremely professional, knowledgeable and explained everything so well. Best Buy is lucky to have him employed there. We have other locations closer but we will make the drive!

The employees are very helpful and courteous.

People are friendly and provide your space to see and buy.