ginnypottergryfindor24
March 18, 2026
Asked about what the difference between two samsung tablets and the guy we asked had to look it upon his phone really? If you don't know the product your selling then maybe you should work somewhere else I the store like maybe a cashier perhaps because I feel you should know the products you are selling to customers.
Very knowledgeable young staff. These guys know what they are talking about when it comes to laptops, etc. Good sales weekly,
Highly recommend
I ordered an open box TV with a BestBuy condition rating of "Excellent", that was shipped from the Saint Peters, Mo location. Upon arrival, I had to stop the FedEx delivery person so I could take pictures of the horribly disfigured package before he left. Upon opening the 3-piece box, the TV was floating around with no packing, other than 4 small, flat pieces of styrofoam. The stand and remote control were also inside, free to move around. The TV had an obvious crack near the bottom/center part of the screen, right where the remote control was laying. I didn't even bother trying to power on the TV. Called BestBuy immediately and they started the refund/return process. This TV should NEVER have left the store packed the way it was. A child could have packed it better, and BestBuy SHOULD have plenty of usable boxes and packing material to safely ship a TV. Horrible axperience.
Response to BestBuy reply: Nope, not going to reply on any social media. You folks screwed up, there are no more details for me to mention, and you're getting your broken TV back, inside the same mess of packaging you sent it out in.
Response from Best Buy
March 16, 2026
Hey there, Gary,
We understand your concerns surrounding your recent open-box purchase We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/e8JTPg), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #130044".
Heriberto A
March 09, 2026
Good spot, staff don't bother you and are always helpful when you seek them out.