Best Buy Mid Rivers Mall

​I went in to purchase a desktop computer and noise-canceling headphones for my work-from-home job. I brought my required specs and a specific desktop from BestBuy.com to the store, where I was assisted by a representative named Jonathan. He was extremely helpful, polite, and attentive. Instead of trying to upcharge or cross-sell me, he guided me toward a better desktop option that genuinely fit my work needs, and he helped me gather all the necessary equipment so I didn't have to shop elsewhere. ​The store was neat, well-organized, and fully staffed with professional, knowledgeable employees at every station. Unlike big-box retailers like Walmart or Target, Best Buy's team really knows technology. It's a fantastic one-stop shop, especially with the holidays approaching, for special electronics, phone repairs, and expert advice. I highly recommend this location!

I went and bought a dash cam from here. The salespeople weren’t the most helpful. I ordered it to stay in the store until I came for my install appointment. The installer, James, called me a few days before the install happened because he realized mistakes the salespeople had made during purchase and worked with me to correct them. During the install James was incredibly kind, knowledgeable, and helpful teaching me how to use the new camera and app. I can’t recommend using James for install services enough!!!

I shop loyally at Best Buy locations. This is by far the least helpful location I have been at. I do not recommend shopping here.

3 weeks after buying a big screen tv on a labor day sale the price drops and they will not price match. Lousy 15 day exchange/return period. Will not shop best buy again.