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Best Buy Mid Rivers Mall

4.0
(2939 reviews)
5651 South Service Rd
Saint Peters, MO 63376
(636) 278-4410
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Frequently Asked Questions About Best Buy Mid Rivers Mall

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My local Mid Rivers Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
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Recent Reviews

4.0
(2939 reviews)
Nikki R
March 15, 2025
1 out of 5
Do not purchase appliances from this store! I worked with Matthew Wacker and was assured that we would have instillation on a full kitchen set of appliances. We paid cash for this and were set to have the fridge delivered today. The delivery was rescheduled and then when they came in to install they said they were not able to do anything with the water line. This was never communicated to us prior. We called a neighbor to come work on the line who was 10 min away, and the delivery team packed up and drove off without even telling us. The home owner! We were on hold for over an hour with the worst customer service who would not communicate or assist and kept telling us they could reschedule the delivery. These people didn’t even tell the truth on the delivery note- why would we want to work with them again? We canceled the order and will use a more competent local company. Do not believe the sales people lies!
Response from Best Buy
March 15, 2025
Hi, Nikki, Thank you for your review. I understand how challenging it is when service appointments don't go as planned. While we understand unforeseen circumstances can sometimes cause interruptions, this is not the experience we want for our customers. So that we can formally document your feedback and address any concerns, please send us a private message or DM using the links below that includes your full name, phone number, and email address. Kindly mention your Google review 64928886. Facebook facebook.com/BestBuy Instagram instagram.com/bestbuy Twitter/X twitter.com/BestBuySupport Kind regards, ^Pre
Robin C
March 12, 2025
1 out of 5
we had to go finds a sales person. Website did not state "scratch and dent" was only at Bridgeton location when looking at units online. Had we known that we wouldve went to that location but by time we got to st peters store Bridgeton was closed and hours there during week do not work for us. bought the washer and set up delivery. I get email to confirm delivery address and its wrong so i have to call. turns out name and address and placement in house ALL wrong. we get it all fixed. then the day before delivery they call and placement is still wrong (basement not hallway). For PAID delivery I think its insane to have no idea time of day for delivery until the day before and even then its a 4 hour window. IMO both of those things are beyond disrespectful. its impossible to plan ahead for delivery when its set up like this. For a PAID service the customers time should be respected more.
Response from Best Buy
March 12, 2025
Hi, Robin, Thank you for sharing your experience. We understand the concerns that arise from miscommunication regarding orders, and we strive to minimize these challenges. Our commitment is to provide a seamless experience from your purchase through to delivery. It's also important to note that due to the nature of technical work, it's often challenging to guarantee a precise arrival time. A time window allows technicians to address the varying complexities of each job, ensuring thorough service. So that we can formally document your feedback and assist with any additional questions or concerns you may have, please send a private message or DM on Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport that includes your full name, phone number, and email address. Be sure to mention your Google review 64918197. Kind regards, ^Pre
Kathleen S
March 06, 2025
1 out of 5
"Gatekeeper" at the front door made us wait way too long for an employee to "help" us when we already knew from a previous visit what we wanted. (Note: employee at previous Saturday visit was excellent.) Today (Thursday) the guy was quite surly, but did help load our items into our truck.
Response from Best Buy
March 06, 2025
Hello, Kathleen, Thank you for reaching out to us here on Google, and taking the time to share those details here with us. We understand how important excellent customer service can be, and know we would be reaching out for support in this as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64897320 regards, ^Brandon
Katherine W
February 28, 2025
5 out of 5
Brett was great! So helpful!

About Best Buy Mid Rivers Mall

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