Best Buy Mid Rivers Mall

Was able to browse the equipment, televisions, and assorted electronics I needed. Lightning bolts tend to provide extreme Over Voltage opportunities... I purchased a new IP switch and a new wireless router and have ordered two new televisions... Thanks Best Buy for being there. I'd hate to see you go out of business thanks to the mail order places. I'll pay any extra just to help keep you guys going. You're a real asset to the community.

The geek squd are rude, and the service in the store is aweful. I walked out of the place! I won't be going back either!

BUYERS BEWARE!! THIS IS NOT THE BEST BUY OF THE PAST. THIS BEST BUY (as a company overall) WILL GLADLY OVER-CHARGE AND MAKE-UP STORIES TO SUIT THE NARRATIVE THEY WANT TO GIVE YOU WHEN THEY MAKE MISTAKES. I'll explain. I have been shopping at Best Buy since the late 80s. I used to rely upon Best Buy over the past 40 years for competitive prices, a good selection of products, great delivery at a reasonable rate, and their Geek Squad that provided outstanding service. But after what just happened -- I will NEVER shop at Best Buy again because I will NEVER trust their prices or anyone who speaks to me on the phone. So what happened? I needed a new television wall mount. Simple enough, correct? I have limited mobility and thought to order it online. I thought the prices had really gone up, especially the charge for installation. But...I've known Best Buy for a long time and based on that history I went forward with it and an appointment was scheduled. The appointment day arrives: A tech is not assigned and the product had not been shipped. Wait what? The product is at the same store. So I called the local store (Midrivers). THEY DO NOT ANSWER THEIR PHONE. A centralized customer service center does --- if ---- you get past the "virtual assistant" who happened to hang up on me multiple times. I was told by a live person that the Geek Squad cannot pick up products, the products have to be shipped. So the appointment is rescheduled for the next day and the products should still arrive that same day. By the end of the day the products did not arrive. The next day I called Best Buy and had to work my way up to a supervisor and at that point I said to cancel all of it. He assured me he would. But then an hour later a tech calls me: He's on the way. I told him that A) I do not have the products and B) I cancelled the entire order. Later that day I checked my account and the tech cancelled the install order. But the products were there still. So I call Best Buy again and I'm told the products were cancelled by Roadie, the delivery company and I should receive a refund within the next five days. I asked if a note would be put in my account about the call and I was told there would be. So now the next day arrives and I receive a text message from Roadie: Your products are out for delivery. I have to track down a number for Roadie and call that company as I do not trust Best Buy. Fortunately for me, dispatch was able to contact the driver and instruct them to return the products to Best Buy. Next I call Best Buy. First I have a fight with the virtual assistant to get to an agent, which is someone in a central call center. Then I have to wait a very long time: I get a rep who can barely speak English and I ask him to review the note from my call when I was told the items were cancelled. In his broken English I can make out some other bizarre story about me and how I was not going to be home? So I ask for a supervisor and he tells me "no one is around" and says he's transferring me to...? Then I get put on hold for...? Then Best Buy sends a text and email telling me my package is ready for Roadie. I finally get to some department (who knows at this point) and a rep acts like they have no idea why I would be calling when the products are in transit. (TV mount + HDMI cable). I explain the situation to them and I think I may have awakened the agent from a nap so I ask for a supervisor. I'm put on hold for 22 minutes and then...the line is disconnected. Can you imagine running a business like this? And why aren't there "zero" stars available?

Verily, I arrived at Best Buy for my appointed Geek Squad audience at 11:20, some minutes before the hour, expecting perhaps a swift consultation regarding my humble technological woes. Lo, the good sir Cameron did make ready to greet me, but fate had other plans. Enter Manager Chad (or perhaps “Chud,” for mine eyes could not be certain), stage left and in a most agitated disposition. Rather than permit the poor fellow to assist the waiting customer before him, he commenced a grand discourse concerning the state of the workspace. “Can we speak of this anon?” asked Cameron, with admirable reason. “Nay,” quoth the manager. “Come hither.” Thus began a performance most unexpected. For near five minutes did I stand as an unwilling member of the audience whilst this noble lord of retail expounded upon matters of housekeeping that appeared, to my common customer eyes, neither urgent nor catastrophic. One cannot help but marvel at such leadership. Why address a customer when one may instead publicly scold an employee over a workstation of seemingly acceptable order? Why preserve morale when one may test it? Why keep an appointment on schedule when there exists the far more pressing matter of rearranging the deck chairs upon the good ship Geek Squad? Cameron conducted himself professionally throughout this curious spectacle and deserves credit for doing so. As for the manager, I would humbly suggest that coaching one’s employees is best performed offstage, rather than before a captive audience of waiting customers. Five stars for Cameron, and one for the unexpected theatrical entertainment. Had I desired a Shakespearean tragedy, however, I would have purchased tickets rather than electronics support.