Best Buy Mid Rivers Mall

Got what we needed. Friendly employees. Quick service

I will never shop at another BestBuy in my lifetime. I purchased a brand new 75 Inch TV for my porch. It sat in the box for 30 days until we were finished. Took the TV out of the box lastnight and plugged it in and it is pixelated on the top left and middle. Tried to take it back to Bestbuy and they wouldn't even look at the TV because it was past 15 days. There is a reason these big box stores are going out of business and it is the BS customer support. Now I will buy from Amazon or Costco online. Never again Bestbuy!

I purchased an ROG Strix 16 (laptop) here on a very good sale, but unfortunately it came faulty, and crashes multiple times a day. ASUS instructed me to go to Geek Squad for the warranty covered repair. I reserved a spot with a Geek Squad support agent (which had hiccups in itself), but they couldn't find me on the list when I showed up. They added me as a walk-in. While I waited for 25 minutes I could see myself on the TV queue twice. Once for the reservation and once a few minutes before where they made my walk-in a spot. The person that helped me was competent, kind, and had my best interest in mind, but let me know they could repair it at Best Buy for $380. That or they could send it out to be repaired, but that will take 5-7 weeks. I can't afford either of these. To be clear, I'm complaining about the faulty reservation system for Geek Squad, and that they can't actually repair the warranty covered items (in house) that they sell without the charge. The person who helped me was fantastic, and is not the subject of my complaints in the slightest. They helped me the absolute best they could.

A lot of sales associates, not even one was capable of say “hello”. The one that did say hello, send me straight to Amazon. It’s my third time in this store and I’ve been sent to Amazon 3 times. Not coming back and not recommending this place at all!!