Best Buy Mid Rivers Mall

Got Google Fitbit with good assistance by salesperson. Great insight and knowledge of different models. Price as offered on line.

I tried to get a price match from a item I bought on Friday that went on sale on Monday. I was given the run around on the phone and couldn't make it out to the store yesterday because of storm that had the highways closed. I tried to call the store and was sent to talk to someone overseas and was on hold for over an hour and they said that I needed to go in store the next day. Called the today and was on hold for over and hour again and thought I was going to get it resolved only to be switched to another department and hold for 30mins and then hung up on. So I went in the store and was told because it's not the same day of the sale they can't look back so I asked could they look it up like the people that I talked to on the phone and was told they aren't connected to the phone people and there is nothing they can do, so I asked to speak to the manager and the guy said he was the manager, so I asked for his boss and he said the lady standing next to him was his boss, so I asked for her supervisor and she told me to call corporate the same number that had me on hold for hours and kept getting the run around. This is my last time ever dealing with Best Buy. Not being able to talk directly to the store was part of the scam that I couldn't price match they promise they will do especially for an item bought from their store days ago. The workers in the store were not helpful but they were nice, I can't say that about a few of the phone call people. This was unacceptable and they have permanently lost a customer.

Electronic store. Been shopping here for years.

Ordered a black Friday deal that said available for pick up within one hour .....they refused to honor it. It was paid for, receipt in hand and the product was in the store and they said the website is wrong and we couldn't pick up until the 28th ...so instead of having a new air fryer for Thanksgiving we will have a new air fryer the DAY AFTER Thanksgiving-suoer helpful. It's absolutely ridiculous that a manager cannot simply honor what was agreed upon during an electronic transaction. Their only solution was for the customer to cancel the online order, which is several hundred dollars off their card that has to be delayed in the refund ..it's insanely poor management and even worse process. When a store manager admits to the online error then only provides a solution that further inconveniences the customer...they should no longer be a manager.