Best Buy Mid Rivers Mall

The geek squd are rude, and the service in the store is aweful. I walked out of the place! I won't be going back either!

Verily, I arrived at Best Buy for my appointed Geek Squad audience at 11:20, some minutes before the hour, expecting perhaps a swift consultation regarding my humble technological woes. Lo, the good sir Cameron did make ready to greet me, but fate had other plans. Enter Manager Chad (or perhaps “Chud,” for mine eyes could not be certain), stage left and in a most agitated disposition. Rather than permit the poor fellow to assist the waiting customer before him, he commenced a grand discourse concerning the state of the workspace. “Can we speak of this anon?” asked Cameron, with admirable reason. “Nay,” quoth the manager. “Come hither.” Thus began a performance most unexpected. For near five minutes did I stand as an unwilling member of the audience whilst this noble lord of retail expounded upon matters of housekeeping that appeared, to my common customer eyes, neither urgent nor catastrophic. One cannot help but marvel at such leadership. Why address a customer when one may instead publicly scold an employee over a workstation of seemingly acceptable order? Why preserve morale when one may test it? Why keep an appointment on schedule when there exists the far more pressing matter of rearranging the deck chairs upon the good ship Geek Squad? Cameron conducted himself professionally throughout this curious spectacle and deserves credit for doing so. As for the manager, I would humbly suggest that coaching one’s employees is best performed offstage, rather than before a captive audience of waiting customers. Five stars for Cameron, and one for the unexpected theatrical entertainment. Had I desired a Shakespearean tragedy, however, I would have purchased tickets rather than electronics support.

I wouldn’t know if they can help me because when I just called them I got their USELESS AI that couldn’t understand that I wanted to speak to geek squad. Finally I just said speak to customer service. It said they would transfer me to a rep and then it told me the store was closed. Ya’ll are not closed, and so it is impossible to call Best Buy right now???? Definitely going to loose business, might want to fix that.

Always a good experience at Best Buy. Great employees and products.