Best Buy Mid Rivers Mall

I mean, it's Best buy.

I purchased a laptop at the Best Buy Store located at 5651 S. Service Rd. St. Peters MO, 63376 05/20/26. I made it clear that I needed a laptop immediately and passed on several because they were not in the store and could not be delivered in a short period. I ended up buying one that I was promised would be delivered by 05/22/26 On 05/22/26 I was notified that it was delayed. I called best buy and they stated it was still at the warehouse waiting to be picked up and the expected delivery date was now 06/05/26. I explained that I had purchased this laptop on the promise I would receive it by 05/22/26. I requested to cancel the order, receive a refund so I could purchase another laptop from Best Buy that I could receive in a timely manner. I was informed that even though it was still at the warehouse I could not cancel the order for a refund. I have to wait until I receive the computer and then return it for a refund. This is not a case of buyers remorse, rather it is a Best Buy not meeting it's end of the agreement. Fortunately, I can afford to purchase another computer now and wait for the refund, but for many people they may be forced to wait 2 weeks to return an item and then the week or two for the return to post before they can purchase another computer. I understand that shipping delays occur. I was only asking to cancel the order and intended to purchase a different item from Best Buy. I have always been a faithful best buy customer. As a result of this experience I have canceled my Best Buy Total service membership and will never purchase items at Best Buy again.

Each item I drove here for wasn’t their despite stating it was…… (2)

Said they could replace the battery in my phone. Had a whole week to either tell me they didn’t have it or order the part. Instead they called me two hours before my appointment to let me know that they were too lazy to order a battery.