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Frequently Asked Questions About Best Buy Mid Rivers Mall

How do I check product availability at the Mid Rivers Mall Best Buy?
How do I check my order status?
My local Mid Rivers Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mid Rivers Mall stores’ holiday hours?

Recent Reviews

4.0
(2937 reviews)
Robin C
March 12, 2025
1 out of 5
we had to go finds a sales person. Website did not state "scratch and dent" was only at Bridgeton location when looking at units online. Had we known that we wouldve went to that location but by time we got to st peters store Bridgeton was closed and hours there during week do not work for us. bought the washer and set up delivery. I get email to confirm delivery address and its wrong so i have to call. turns out name and address and placement in house ALL wrong. we get it all fixed. then the day before delivery they call and placement is still wrong (basement not hallway). For PAID delivery I think its insane to have no idea time of day for delivery until the day before and even then its a 4 hour window. IMO both of those things are beyond disrespectful. its impossible to plan ahead for delivery when its set up like this. For a PAID service the customers time should be respected more.
Kathleen S
March 06, 2025
1 out of 5
"Gatekeeper" at the front door made us wait way too long for an employee to "help" us when we already knew from a previous visit what we wanted. (Note: employee at previous Saturday visit was excellent.) Today (Thursday) the guy was quite surly, but did help load our items into our truck.
Response from Best Buy
March 06, 2025
Hello, Kathleen, Thank you for reaching out to us here on Google, and taking the time to share those details here with us. We understand how important excellent customer service can be, and know we would be reaching out for support in this as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64897320 regards, ^Brandon
Katherine W
February 28, 2025
5 out of 5
Brett was great! So helpful!
Anthony F
February 27, 2025
3 out of 5
Ordered online. Got email saying it was ready. When I got there to pick up the order, they couldn't find it. They had it picked by the computer section, just didn't bring up to pick up area.
Response from Best Buy
February 28, 2025
Hello, Anthony, Thank you for leaving us a review. As a consumer myself, I understand the importance of obtaining precise confirmation regarding your order, particularly after being notified that it is prepared for collection. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64871446" when reaching out via social media. Thank you, ^Ruby

About Best Buy Mid Rivers Mall

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