Do NOT buy anything from these thieves!!! Ordered a brand new laptop, my husband picked it up. When I went to open it, the seal on the box had been broken and retaped. On further inspection clearly the laptop had been used. The cords were all wound up funny, stuff was crinkled, a box inside was crumpled and empty. Who knows who tampered with it. They refused to take it back, Melvin was incredibly rude, so i let him have it and I've filed a complaint with the BBB. I don't pay $1241 for a used computer without a fight. Do yourself a favor and stay away from here.
Stephanie O
March 03, 2026
I don't want to talk to AI or someone not in the store I purchased from. When I call because my item I bought is broke out of box and I am not able to speak to a person at the store it is not a good experience
my boyfriend took his airpods here to get fixed. took about a week exactly. they till him they're ready, only for him to get there and they tell him they lost the tips of his airpods. so they said they would look for them, that took a couple days. he gets a text that his airpods are ready for pickup. goes to get them, they still dont have the tips. these people are beyond incompetent. do NOT take your stuff here. how slow are you guys
Response from Best Buy
March 03, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and can understand your frustration with the AirPod tips being lost. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/lc5o22), Twitter/X (https://bby.me/p682pw), or Instagram (https://bby.me/9u8mq7) and mention your "Google review #125367," we'll be happy to look into this with you.
Waited 30 minutes to be helped. Ended up doing my own research on monitors and everything single one there was under quality and over priced.