Best Buy Mid Rivers Mall

They have slightly increased the level of customer service lately. Definitely a good thing! Store is clean and always seems to have what I want in stock. For being in a smallish city, it's a good example of a Best Buy location.

It’s good

I went to replace the screen protector for my phone. Staff took several attempts to retrieve my purchase history to replace it. Sent me to Geek Squad to actually put the screen protector on, then I was informed that I didn’t have a reservation to put on a screen protector that I had just purchased so I would need to wait until 4. During this time, my wallet went missing. I’m certain I left it at the counter by mistake but no one turned it in and I couldn’t find it. Just called to check back and sat on hold for about 10 minutes before an associate picked up to tell me that a manager must tell me if my wallet’s been turned in. On transferring the call, it dropped. I won’t be on hold again just to get transferred to a voicemail that isn’t going to go through anyways. I understand the staff that helped me at the counter were doing their best but the overall communication there is just not great. I’m not even that upset that I lost my wallet, just frustrated that it takes multiple processes to get a straight answer.

You're phone system is ridiculous. Trying to talk to someone at the store is impossible. Your phone Ai assistant is horrible too