Best Buy Mid Rivers Mall

Less a review of the store itself and more a review of corporate Best Buy. Do NOT buy something from Best Buy unless you know you 100% are going to keep the item and won't have any issues with it. ALL customer service is outsourced or AI. Trying to get their AI or their outsourced customer service reps to transfer you to speak with someone physically working at a Best Buy location is futile - they will NOT. Infuriating because someone working at the store could 100% help, but corporate Best Buy insists on bypassing onsite employees and forcing you to interact with their AI garbage or foreign customer service representatives who can not help. Call the store's phone number and try to get someone to transfer you to the store if you don't believe this review. They refuse and will tell you to drive to the store if you insist on speaking with someone at the store (and provide you with the store hours!! 😒). Best Buy offers nothing that cannot be bought at another retailer and I HIGHLY suggest purchasing at another retailer. Furthermore, directing customers to send a DM via social media (see "owner's" response to other negative reviews) is the most bizarre customer service I've ever seen.

Ridiculous state of affairs when I am unable to gain contact with the local store via phone. I shouldn’t have to give a call to the general Best Buy help line when I am trying to gather information from the local facility.

Great experience with the Geek Squad yesterday. Set an appointment via their website for a broken screen. When I arrived an employee greeted me a directed me to the correct area of the store. Unlike some places I’ve been, she truly seemed happy to be there. Every chair was full with customers being helped and waiting. I was politely “checked in” by one of the GS men and informed they were running 15 minutes behind. Being able to overhear some of the conversations with the technicians and the wonderful customer that sat in the middle of everyone, loudly, gabbing on her phone. She was literally drowning out the customers being worked with. I was 20ft away and sadly could hear every word. Sadly tge rudeness was not what surprised me, but the professionalism of the technicians was outstanding. Very polite, professional and very customer oriented. When it was my turn, I was given the great news that my screen was not broken, and I was not upsold. I did end up purchasing a new screen protector with the bonus, that it covers my phone screen… any issues, I just take it back, no receipt or paperwork needed. When new customers walked up to the counter as I was leaving, I could see they were not happy with what seemed to be a line. I kind of let them know that these guys are really busting there butts and were catching up after a few sticky customers. Then I was politely grew on the way out and thanked for my service, I had my service dog with me. That was very nice actually as a female we don’t often get thanked. Highly recommend this Best Buy.

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