Best Buy Mid Rivers Mall

The geek squad is such a joke. Took my Mac here to reinstall macOS and they informed me it would be $250 to “reinstall a startup disc.” What it actually needed was the date and time changed. While I was waiting I’m assuming the guy that was the “supervisor” started telling another employee all the things he did wrong in front of another customer instead of addressing the situation in private. He wasn’t even nice about it. The poor kid was just trying to help the older gentleman. Anyways won’t be back to for ANY repairs here ever.

Great service but the store needs a good cleaning. I think Best Buy sells vacuum cleaners just open a box and demo one in the store.

Should absolutely change their name to "Worst Buy" The customer service is severely lacking. Best buy has apparently canceled my phone insurance back in September for non payment. However they never reached out and when I look back at my banking the charges came out on the 5th every month with no missed payment including December 5th. When we appeared in store to do a claim on the phone we were told we didn't have insurance. I've been round and round with the store managers and corporate number. No one is offering to make this right or even simply refund the money they have taken every month for insurance I apparently don't have. I have shown screenshots of the transactions and was told to take them to court. We do a lot of business with this store but we won't be back. I suggest shopping anywhere else!

Very helpful.