Best Buy Mid Rivers Mall

I paid for professional installation, however the time and date rolled by and the installer no-showed. I was never contacted, not by the installer or by their dispatch to notify they wouldn't come, nor to reschedule. I had to call them the next day, after the missed the appointment, to figure out what the next steps are. All their service reps could do was find the next available appointment to reschedule. In other words, After their installer no-showed, I was sent to the back of the line again and the earliest they would reschedule was another 4 days of waiting. No attempt was made to resolve the issue promptly by having someone come sooner. How embarrassing that I had to contact them to reschedule, otherwise my appointment would have been in limbo forever. My home was dismantled to prepare for this installation. My day's schedule was effectively ruined waiting for the no-show, just so I could be available to let them in. Never contacted. Never rescheduled. No effort to fix the problem. Now I have to put my home back together just to do this again another day.

website said they had a product and could place order for pickup within one hour. i drove an hour to get there and they didnt even have it

Great service 👏

Interesting store, a real anachronism. I feel like I stepped into a time portal to the '90's and I still cant afford anything.