I bought an open box dryer on a Sunday. I get it installed and the heater doesn’t work. I call Monday and they schedule a repair visit for Tuesday with a 12 hour window. They didn’t show up or notify me. I burned a vacation day. I spent 50 minutes mostly on hold the following Wednesday only to be told the next available date for a repair was a full week later. No apologies or effort to make things right.
Response from Best Buy
September 02, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/oytc2s), Twitter/X (https://bby.me/kWYM7C), or Instagram (https://bby.me/e9QFBk) with more information about your experience? Please begin your message with "This is regarding my Google Review #217141".
I tried. About a decade ago I quit shopping best buy. I gave you another shot, but holy hell you've gone way further downhill then I remember. It's A shame as I used to love shopping there. No more. Shipping is horrible and customer service is even worse. It's not this store in particular as it was an online order, but they are so horrible that this is the only way to leave a review. Good news is I have a job in which I deal with the general public in a respectable position. I now have a mission of spreading the word on how far this corporation has fallen.
Response from Best Buy
August 27, 2026
Hello,
Thank you for your review. It can be frustrating when you don't have the experience you were hoping for, so we understand your disappointment. If you'd like to have your review formally documented with Best Buy Corporate or you are in need of assistance, please send a private message on social media. Please include Google Review 212935 in your message.
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Twitter/X: @BestBuySupport
It's a bestbuy. Enough said
10/10 service. John helped me buy my computer and he was a legend. Would definitely recommend this best buy