I don’t know how they do it but a shout out to the MGR for having the best customer service ever at any Best Buys I’ve been in. And I’ve been in a lot of them. Your team is exceptional and shout out to them also.
Terrible all they want to do is sell you a service plan. I'll never return.
Response from Best Buy
April 10, 2025
Hello,
Thanks for sharing your feedback with us. I can understand having the employee you're working with focusing on selling a service plan, isn't an ideal experience. While our employees should be ensuring customers are aware of benefits like these, they should be focusing on what the customer needs are and not pressure you into this if you don't want it. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also include a reference to your "Google review 65030268" in your message.
Sincerely,
^Melissa
Best selection of phone cases, and very friendly employees.
Some of the staff have zero knowledge of the stores system. Others are just lazy, I approached 7 staff members to get some help 2 of them misinformed me, 4 ignored me and finally the 7 one I had to wait for a half hour while he helped other customers.
Response from Best Buy
April 01, 2025
Hello, Dale,
Thank you for your review. It can be frustrating when you aren't able to find the help you need. If you'd like further assistance or would like to formally document your experience, please send us a private message on social media along with your name, phone number, and email. Please mention Google Review 64995179 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Regards,
^Meghan