An employee came up to me, asking me if I needed any help. I did, but this is something that he wasn't able to help me with. Less than five minutes, he was able to get an employee, that was very knowledgeable, about what I needed help with, there willingly to assist me. And I was VERY satisfied in the care I was given here today. Especially with how busy it was (Memorial Day weekend, Saturday May 23, 2026.) Delivered (on my schedule) and installed, by 11 ish, a.m. Friday May 29, 2023.
Micah did a fabulous job. He listened which a lot of people don’t do anymore. The manager wasn’t there so he just jumped right in and took care of my vacuum. Couldn’t get the battery pack to pop back in. we troubleshoot it.couldn’t get it to connect and so he exchange it out for a brand new robot vacuum. you say he’s thinking about putting the customer first which that’s what it should be. people lost the values and morals years ago. Thank you, Micah to fellow soldier. I hope you get a raise he you deserve it
Response from Best Buy
May 28, 2026
Hi Angela,
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Terrible customer service. Bunch of employees standing around doing nothing. Geek squad is a joke
Great staff…I came in and both employees I walked past treated me…first time in the store so I was not sure where the item was I was looking for…employee took me to what I needed, answered questions, and checked me out…great easy experience!