Best Buy Battlefield

POOR COMMUNICATION AND CAUSED HUNDREDS OF DOLLARS WORTH OF REPAIRS NEEDED ON MY HOUSE ! Honestly could not have imagined this being a worse experience. I ordered a fridge about a month ago, with delivery and installation scheduled on July 22nd. We called once, an hour after the latest time they said they would arrive, and they told us the employees delivering the fridge would still show up just running behind. Two hours later, it’s 7pm and we called back. This time we are told “it doesn’t look like the drivers have moved in several hours, I don’t expect it to arrive today” and there was nothing else they could do. We rescheduled for the following Wednesday, however they sent us a message Tuesday evening, rescheduling the delivery for Saturday the 1st even though they never contacted us about rescheduling or what time would work best for us. My husband took off work today to receive this fridge. The delivery men were Jonathan and Jose, and they did an absolutely horrific job. They broke my front door, my screen door, scratched and DENTED my original hard wood floors. I paid for installation as well. After they dropped off the fridge, my husband mentioned we had paid for it to be installed. One of these boys proceeded to say “yeah you’ll have to hook up the water line, but it’s good” then they left with my fridge in the middle of my kitchen floor, in a puddle of water, where they scraped up the linoleum. Do not ever trust these people to come into your home. I paid Best Buy for professional delivery and installation. Instead, I received missed appointments, repeated scheduling failures, poor communication, unfinished installation, property damage, and an abandoned appliance sitting in the middle of my kitchen. This level of negligence is completely unacceptable. The delivery contractors (JOHNATHAN AND JOSE) entered my home and left it in substantially worse condition than when they arrived. The cost of repairing my doors and original hardwood flooring alone will amount to hundreds of dollars, if not significantly more.

Me encanta mi experiencia con Best Buy hoy. Pedí un reloj y me dijeron que me lo entregarían en mi domicilio el primero de agosto.

The staff appears to be quite knowledgeable on the products they carry and I never have challenges finding help when I go here. There have been multiple times I've come through for items I noticed as having one in stock online and everyone I have worked with has been able to track it down or offer my excellent alternatives either in store or through ordering the item online. Most of the time they have been able to find the items no problem even with the low stock on the ones I was looking for.

I was looking for an MP3 player was very disappointed I guess they don't sell them anymore except online