Best Buy Battlefield

I ordered an open box Sony Bravia A90k online I'm excellent condition. The TV was supposed to look like new, with no cosmetic damage and include all the original accessories that came with it when it was bought. Unfortunately, those items were not with the TV, and there was significant damage to it. However, Hammer (the manager on site) honored my purchase and ordered me a new unit. He was very helpful, and willing to help with me with this issue.

I brought in a cord I bought by mistake. The refund was cut and dry. I asked about the best buy credit that I had used originally. If I would get that back. Employee didn't seem to know or honestly really care at all. I asked if anybody in the store knew. He said he didnt know maybe manager. Or to call the customer service line. Didn't even offer to call a manager. Or learn what happens to bestbuy credit after a refund. I left him with his thousand yard stare. I walked outside to pick up my new cord in the locker. The locker would not open. Walked back inside to get my cord. I was left wondering. "Why didn't I just order from Amazon." The experience was about the same.

Terrible. DO NOT BUY FROM HERE! We bought over $5000 worth of TV and speakers from here and it’s supposed to be delivered today from 8:30 to 12:30. Turns out somebody didn’t show up for work and they never told us and never showed up. My wife stayed home from work today all day waiting for them and they rescheduled us for two more days when we actually already have appointments because we have a Life. We tried to call to speak to the store manager to explain to them how to better manage their employees and have actual customer service and how Communication supposed to work. But all you get is people from India. We try really hard to buy local even if it’s a chain so that people have jobs. But we will not buy from here again. Amazon is cheaper and communicates completely. I’ll buy from Amazon and then hire a local company to install it. It is really sad that they have zero customer service. And worse, they seem not to care.

I have been a customer of Best Buy for years and have spent a considerable amount of money over the years on computers, TVs, drones, custom audio systems thru Geek Squad & Magnolia, appliances & big Lego sets, well over 6 figures & a favorite place to shop. I went in today to get a phone battery replacement and after having interactions with 4 employees it is apparent that your employees do NOT value customers. I left vowing never to come back. I went to a phone repair shop, Smartphone Doctor & the customer experience couldn’t be more different. I left with a new battery, new glass and a new case within 1 hour and paid half of what Best Buy quoted. Best Buy was a huge disappointment.