Best Buy Battlefield

On 7/11/26 at the Springfield, MO, store, we were recommended to buy an HP laptop. We told them we’d take it and amazingly they were “sold out”. Consequently, we were told they would order one and have it shipped to us and we’d have it within 3-5 days. We paid for the order at the checkout. Got a receipt and an email confirmation. By the time we got home a couple hours later we’d decided we didn’t want it and cancelled the order. Got an immediate notification the order was cancelled and the refund would arrive in 7-10 days and, if not, to work with our card company to figure out why. Eleven days later we contacted our card company and told them everything. We provided the card company the receipt information etc. The card company issued us a refund on 7/28. Best Buy, literally, just today on 8/9/26 issued the refund. No way we’d ever recommend anyone to do business with a company that will hold your money for 28 days before giving a refund. That is ridiculous! With that kind of customer service, one can only imagine the way they provide other services they offer!

From the second you enter the doors, they are helping you find where you need to go to quickly find what your looking for. I found the employees I interacted with to be very knowledgeable in their section(s) of care. I would highly recommend this location for your electronic needs and/ or research. This location had a very very wide selection of electronics. From E bikes to Cabling, from TVs to ......

Majority of the workers here are rude and condescending if you dont look like you've got money. Ive been in a few times and the workers either ignore you completely or ask if you're going to buy anything.

Sam, one of the front end workers, was so helpful and kind! The best, Best Buy experience I’ve ever had!