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Come check out your newly remodeled store.
Best Buy Battlefield
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Frequently Asked Questions About Best Buy Battlefield
How do I check product availability at the Battlefield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Battlefield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Battlefield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Battlefield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4593 reviews)
Homestead A
February 14, 2025
1 out of 5
I will not buy a large appliance from Best Buy after my recent experience with their geek squad service. Y’all should be embarrassed by having geek squad as your repair service company.
Response from Best Buy
February 14, 2025
Hi there!
Thank you for your review. I understand how challenging it can be when we don't receive the expected level of service. Our goal is to create a positive customer experience in every interaction so that all of our customers feel valued and appreciated.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64814019.
Kind regards,
^Pre
Steve
February 11, 2025
1 out of 5
Useless to try to actually talk to the store on the phone.
Response from Best Buy
February 11, 2025
Hello,
Thanks for sharing your feedback. I understand not being able to speak with your local store, as you'd hoped, isn't an ideal situation.
At this time, to allow our store employees the best chance to assist the customers in their stores, calls are currently being directed to our support teams. That said, I'd like to see if our corporate team may be able to assist with any inquiries you had.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details on how we may be able to assist. Please also refer to your "Google review 64801354" in your message to us.
Sincerely,
^Melissa
E S
February 10, 2025
1 out of 5
I have never been so dismayed with the level of service post-purchase. I am currently on my 12th attempt at getting this issue resolved. 2 dropped calls, endless "chats" at some Indian call center. The phone doesn't get picked up at the location. And when you go in, they offer no solution and SMUGLY shrug their shoulders at the prospect of taking thousands of dollars of equipment back to them as a return.
The lies, the je-m'en-foutisme is beyond anything I've experienced apart from crappy Irish airlines to remain unnamed, like Ryan air.
They created the problem by telling me my 49" Samsung screen would work with my Apple Studio, "absolutely!" "No problem at all!" That was the CONDITION of my purchase.
I get set up, and whattayaknow, the monitor stretches everything horizontally.
Now nobody has answers.
The "geek squad" guy just shrugs his shoulders and says he doesn't know anything about that. Full stop. Not even an internet search to fake it. The guy at the front does the same. Doesn't offer any additional help, not even the remotest aroma of a solution wisps into that empty head... They offer to have me PAY THEM for their mistake and send someone to my house, or to have me to "bring it in". Meanwhile they have BOTH these items in-store... on display.
They presume I should have time to fix the problem THEY created. Worked in hospitality all my life, and I just can't imagine treating anyone like I was treated.
If I'm going to package everything up again, I'm returning it all.
If you don't want problems, train your sales people better not to mislead? And then your backup staff not to push off the problems to some unknown alter-quid.
ZERO stars.
ZERO everything.
Response from Best Buy
February 10, 2025
Hello,
Thank you for reaching out and writing a review. I completely empathize with your frustration regarding the purchase of a product that was meant to be compatible with your Apple Studio. It's always our goal to provide precise and reliable information, and I understand how disappointing it can be when expectations are not met.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review 64797344, in your message, it'd be appreciated.
Regards,
^Kristy
Dale L
February 08, 2025
5 out of 5
Andrei and Abraham at the Geek Squad are amazing