Best Buy Battlefield

It’s hard to rank our experience as we were in the store for a good 45 minutes-not one employee approached us. We need to buy a refrigerator today. After walking around trying to find an employee- we left and went and bought a 3k refrigerator at a different store

I ordered a tv on 2-10-2026. It was supposed to be delivered on 2-10-2026. I waited all day. I call best buy and they told me it will be delivered that day. Late that night I get a text saying there is a delay. On 2-11-2026 I get another text saying it won't be here until 2-24-2026. That is not exceptable. I won't do business with best buy again.

Received a completely different product in a sealed box. Tried exchanging and explaining situation but was accused of trying to scam and had to purchase another product. Corporate and lawyer has been contacted to get a resolution

I purchased a Microsoft Surface Pro 11 ($1,500) in cash at the Springfield, MO store on Feb 1st. Despite verifying my address at checkout, Best Buy shipped it to an address in California. I caught the error while it was in transit and contacted support immediately. ​I was explicitly instructed by Best Buy to let the package be delivered to the wrong address so they could initiate a replacement to my local store. I followed their directions exactly. Today, I went to pick up the replacement, only to be told it was canceled. Best Buy is now refusing to give me the computer OR a refund until they recover the original item from California—an item they sent to the wrong state and that I have no physical way of retrieving. ​They have acknowledged the error is theirs but are essentially holding my $1,500 hostage. As a college student, this is a devastating financial hit. This is the worst 'customer service' I have ever experienced. Avoid this company if you value your money or your time. Note: I did use AI to edit my review for clarity and readability but affirm that all the information is from me and accurate.