Best Buy Battlefield

I will never darken the door of the Springfield MO Best Buy, most unhelpful associates I have ever come across.

This store has significantly declined in recent years.

We recently purchased a new computer and requested a larger hard drive, which we expected would be a relatively straightforward process. We made an appointment for the following Monday, but ended up waiting about 40 minutes just to drop the computer off. While we were there, Gabe seemed quite stressed as he was trying to help several customers at once, while his coworker remained focused on a single customer the entire time. When I spoke with a manager about the situation, they didn’t appear particularly concerned and took no steps to address it. I currently pay $200 a year for Geek Squad protection and spent over $300 on the extended warranty. Given that level of investment, I was hoping for a smoother experience. The service we received felt lacking, and I’m honestly considering canceling the purchase altogether.

On 7/11/26 at the Springfield, MO, store, we were recommended to buy an HP laptop. We told them we’d take it and amazingly they were “sold out”. Consequently, we were told they would order one and have it shipped to us and we’d have it within 3-5 days. We paid for the order at the checkout. Got a receipt and an email confirmation. By the time we got home a couple hours later we’d decided we didn’t want it and cancelled the order. Got an immediate notification the order was cancelled and the refund would arrive in 7-10 days and, if not, to work with our card company to figure out why. Eleven days later we contacted our card company and told them everything. We provided the card company the receipt information etc. The card company issued us a refund on 7/28. Best Buy, literally, just today on 8/9/26 issued the refund. No way we’d ever recommend anyone to do business with a company that will hold your money for 28 days before giving a refund. That is ridiculous! With that kind of customer service, one can only imagine the way they provide other services they offer!