Russell W
October 01, 2026
My nephew had put a spyware app on my 95 year old mother's laptop computer which he controlled by another device. The Geek Squad cracked his password, deleted the app, and reset the laptop without lifting any of my mother's saved files and deleted them from his remote devices for a grand total of $30 !!!
I highly recommend Best Buy and the Geek Squad !!!
Larry M
September 28, 2026
Be prepared to be patient. Something akin to ER waiting room waiting on getting service and repair.
Response from Best Buy
September 29, 2026
Hello, Larry,
Thank you for taking time out of your day to share your feedback. Having to wait for service can be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/3Ukc94), Twitter/X (https://bby.me/ij9OGg), or Instagram (https://bby.me/VFLTI4). Please reference Google Review, #227899.
Ronnie M
September 26, 2026
I ordered an open box Sony Bravia A90k online I'm excellent condition. The TV was supposed to look like new, with no cosmetic damage and include all the original accessories that came with it when it was bought. Unfortunately, those items were not with the TV, and there was significant damage to it. However, Hammer (the manager on site) honored my purchase and ordered me a new unit. He was very helpful, and willing to help with me with this issue.
Chris T
September 20, 2026
I brought in a cord I bought by mistake. The refund was cut and dry. I asked about the best buy credit that I had used originally. If I would get that back. Employee didn't seem to know or honestly really care at all. I asked if anybody in the store knew. He said he didnt know maybe manager. Or to call the customer service line. Didn't even offer to call a manager. Or learn what happens to bestbuy credit after a refund. I left him with his thousand yard stare. I walked outside to pick up my new cord in the locker. The locker would not open. Walked back inside to get my cord. I was left wondering. "Why didn't I just order from Amazon." The experience was about the same.