Best Buy Battlefield

Received a completely different product in a sealed box. Tried exchanging and explaining situation but was accused of trying to scam and had to purchase another product. Corporate and lawyer has been contacted to get a resolution

I purchased a Microsoft Surface Pro 11 ($1,500) in cash at the Springfield, MO store on Feb 1st. Despite verifying my address at checkout, Best Buy shipped it to an address in California. I caught the error while it was in transit and contacted support immediately. ​I was explicitly instructed by Best Buy to let the package be delivered to the wrong address so they could initiate a replacement to my local store. I followed their directions exactly. Today, I went to pick up the replacement, only to be told it was canceled. Best Buy is now refusing to give me the computer OR a refund until they recover the original item from California—an item they sent to the wrong state and that I have no physical way of retrieving. ​They have acknowledged the error is theirs but are essentially holding my $1,500 hostage. As a college student, this is a devastating financial hit. This is the worst 'customer service' I have ever experienced. Avoid this company if you value your money or your time. Note: I did use AI to edit my review for clarity and readability but affirm that all the information is from me and accurate.

This is one of the best, best buys I've been too! When I came in months ago to shop for a TV the agent took his time was honest and helped me pick a TV that fit my needs and I left happy. The next time I had a issue with my iPad (not a shocker it's apple 🙄) and they took it and sent it in, apple didn't fix it the first time and you guys were helpful and honest and got it sorted and finally got it sorted and left happy! Jazz from geek squad did such an amazing job making sure I was taken care of! Cannot recommend enough

Yesterday I bought a New IBuyPower desktop computer. Ill start with why I gave this a 2... rather than less. I have always gone into this store. And the staff are fairly knowledgeable and always super friendly. I have no quam with the staff in general. However I am absolutely livid at the fact I buy a computer get it home spend a significant amount of time getting games and other things downloaded that I plan to play with friends ect... only to wake up the Next morning excited.. and have the Machine Not work.. I spent most of the day trying to work around on the PC getting it to work.. to finally call geek squad I dont know what other action to take. I spend 20 minutes on hold... fine I expect that. But then explain whats going on and the required hangs up on me.. So now I have spent 3/4 day already POed I just spent all this Money on a tower that doesnt work, and the service I PAID for hung up on me... I take some time to cool myself off.. and eventually try to call back again stuck on hold . And am told that I can bring it in... and they will see if they can get it fixed that day quickly.. I drive a back to the facility... And am told its going to take 3 days to get it fixed which means likley with my schedule i wont have it for another week... they say if I want i can take another cheaper one for store credit... or I can pay for a upgraded one. Why would I want store credit when at this point I will probably never shop this company again? And why would I pay to upgrade when I picked what I wanted and they failed to provide a working product... and now I have spent a full day of my time dealing with their poor product? I have never had such a terrible experience with shopping for a product in my life...