Going to best buy was a great experience! I had Skylar helping me. He was very personable and easy to talk with. He also explained things really well and was able to help me decide on a product that I would be satisfied with. He was understanding and clear with the different features that I wanted wanted/needed in a headphone. In the end Skylar was able to help me choose on the best fit for me and what I was looking for. I'm happy with the time and care that the employees at best buy take to help you get exactly what you need.
Stephanie M
September 28, 2024
Horrible experience! Wanted 10th generation iPad. Lucas said don't buy in 3 months they will be no good. So went with 11th. He didn't mention it didn't have cellular data. Found this out from Verizon. Took it back, got cellular and Wi-Fi 11th generation. Always having to order and wait. This back and forth went on for 2 months, 7 visits, 5 salesmen each one saying something different. Today after waiting a month for correct iPad and Dawson says oh it's already been picked up, WHAT! Come to find out it came they didn't email it was there and sent it back. And refunded money. Had to finally ask for manager, his name was Cherry, he was a arrogant unapologetical ass. Ended up different iPad, wrong color, just bought it to get away from Best buy. No more ever, I'll tell everyone to stay away. Of course they don't give a damn about customer satisfaction. Just save yourself the headache. And definitely watch out for salesman Nick who for sure will give you incorrect information.
Response from Best Buy
September 29, 2024
Good Morning, Stephanie,
We certainly understand how you are feeling after receiving incorrect information about a product you were shopping for and not getting the support you needed when you reached out. We would love to look deeper into this situation with you. Please contact us by sending a private message to one of our social media accounts. Don't forget to include your Google review in the message: #64254384.
- Facebook (facebook.com/BestBuy)
- Twitter/X (twitter.com/BestBuySupport)
- Instagram (instagram.com/BestBuy)
Kindest regards,
^Bobby
Brandie P
September 27, 2024
Says stuff on the internet that they won't fa feel
Posting untrue staments but bet it is in the fine print on a page one of thousands of things they can say that is a lie backed up by lawyers and red tape wish I could get a gold star from them but one can only hope and I'll get a massage of bs so just don't ... when you say something wrongful a computer sends a reply
Response from Best Buy
September 27, 2024
Hi there, Brandie,
Thanks for taking the time to leave a review here on Google. I can understand wanting accurate information when shopping online.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64251186” when reaching out on social media.
Regards,
^Ravi