Absolutely trash, zero customer service, walked out.
Response from Best Buy
September 11, 2026
Hi Gary,
Thank you for taking the time to bring this to our attention. We understand how you feel when you are trying to get customer service and are unable to get any. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/8zDHOS)
Twitter/X (https://bby.me/8jN25s)
Instagram (https://bby.me/kyxh6I)
Please mention your Google review #221058, so we can review this further with you.
Mazie S
September 10, 2026
Super nice folks and very knowledgeable! Only problem I had was the in store pick-up. I was told it would be twenty minutes and I would get a text when my item was ready (only one item and it's good) so I shopped at other stores waiting for my text. After an hour I went to check and it was ready but I was never notified by text or email. But staff was really awesome!
We went there looking for a deal. Best buy had a deal on the galaxy S26 ultra. We were first greeted by William with Samsung who helped us pick the phone. Val stepped in from Verizon to set up the new phone. She was super helpful and got me through a lot of my issues of getting store credit. But this took two hours, and when we thought we were done, we ended up with Shawn having to basically redo the deal because Verizon was not recognizing Best Buys store deal (a locked phone versus unlocked). Jada and the entire team were great, though I ended up having to pay for it up front and not through my Verizon bill, it took over 2 hours to get it all figured out and we left a bit tired and disheartened. I got my new phone and love it!!! Thanks