Best Buy Battlefield

1 STAR ONLY BECAUSE I CAN'T LEAVE NEGATIVE STARS!!!— A TERRIBLE EXPERIENCE FROM BOTH SAMSUNG AND BEST BUY I honestly don't know which part of this experience was worse — dealing with Samsung for months or dealing with Best Buy on the day we finally received the replacement. Our refrigerator went out in December, and our landlord replaced it with a brand-new Samsung refrigerator. Unfortunately, that refrigerator lasted only four months. We immediately notified our landlord when it stopped working. I cannot say enough good things about our landlord. They have been absolutely wonderful and immediately began working through the Samsung warranty process to get the refrigerator replaced. That is where the nightmare began. The problem was reported in the middle of July, and dealing with Samsung was absolutely HORRIBLE. It took weeks and weeks of frustration before the replacement was finally approved. We were finally approved for a replacement refrigerator about three weeks ago. After all that time, today was finally supposed to be the end of the ordeal. Instead, it became another horrible experience. The replacement refrigerator was delivered today by Best Buy. We learned then that our order was for drop-off only and did not include installation. We understood that the front door of the house needed to be removed to get the fridge through our doorway. That part was completely expected and not an issue. What was an issue was the delivery driver's attitude. He refused to move our old refrigerator without charging us an additional fee. If that is Best Buy's policy for a drop-off-only delivery, fine. But there was absolutely no reason for the attitude that came with it. The driver was extremely rude and repeatedly complained that he had hurt his back. My question is simple: If he was unable to perform the job, what was he sent to my home to do? Then things became even more unacceptable. The driver said he needed a photo of the refrigerator for proof of delivery. When he tried to close the refrigerator door, the Styrofoam packaging was preventing it from closing. He pulled the Styrofoam out, and it hit me directly in the face. I was standing far enough away that this should not have happened. It took a fair amount of movement on his part for the Styrofoam to hit me. Accidents happen. I understand that. What I don't understand is what happened afterward. He rehung the door, walked out of my house, and didn't say a single word to me. No apology. No "Are you okay? No acknowledgement whatsoever. He then sat in my driveway for more than 30 minutes, apparently doing whatever he needed to do, before finally driving away. I contacted Best Buy customer service because I expected them to take the situation seriously. Unfortunately, that experience wasn't much better. So let's recap: Samsung: A brand-new refrigerator lasted four months, followed by weeks of frustration and an absolutely terrible warranty/replacement process. Best Buy: After waiting months to finally get the replacement, we were met with an extremely rude delivery driver, refusal to move the old refrigerator without an additional charge, an incident where I was hit in the face with packaging, absolutely no apology or acknowledgement afterward, and a customer service experience that did little to make the situation better. The worst part is that our landlord has done EVERYTHING right. They have been patient, responsive, and incredibly helpful throughout this entire process. They shouldn't have had to spend months fighting with Samsung to replace a refrigerator that lasted four months. I understand that appliances can fail. I understand that policies exist. I understand that deliveries don't always go perfectly. But customer service matters. Communication matters. Basic courtesy matters. And taking responsibility when something goes wrong matters. After this experience, I can honestly say that I will never purchase another Samsung appliance or shop at Best Buy ever again. Samsung made getting the replacement a nightmare. Best Buy made the delivery a nightmare.

Super and helpful staff! They had just what my son was looking for!

Went in today looking around for a laptop for school, and found an awesome deal. The employee helping us, Owen, was very knowledgeable and helped us find a perfect fit. He walked us through all of our options and gave us great insight into the products. I don’t think I would’ve found the perfect option without him! Thank you, Owen!!

They have a lot but are also don't have a lot of things in stock that they have online.