Best Buy Battlefield

I have been gping to this Best Buy since i was a teenager when it opened. I cannot express enough the fact that I shop EXCLUSIVELY at this store if im getting a new TV or computer components. They have wild sales all the time, they ship to store or your home, they have an amazing customer service team, and all of their products are top of the line. When you want tech that is exactly as advertised or better, go to this Best Buy. Thank you guys for all these years of awesome products. Qm6 was my last Buy. Next is an OLED!!!

Wonderful experience. I took a friend to exchange a laptop and was received warmly and had plenty of helpful, well knowledge staff that was more than happy to line her out with another laptop. True Customer Service !

Came in today and Marques S helped us buy a few tvs, he was incredibly helpful and knowledgeable also the nicest person ever, especially after having an encounter with an extremely rude employee (the Sony rep Nick). Would recommend Marques!!!

I ordered a new S26 Ultra for pickup and trade in, then called and waited through the new pathetic AI system. After 10 minutes, I finally got ahold of somebody at a Best Buy call center and clarified with him multiple times that I would be able to pick up my new phone and had 72 hours to turn in my trade-in, despite the app saying to bring your trade-in device to the pickup counter. I then drove all the way to the store and spoke with two managers, an employee at the pickup desk, and Geek Squad, only for all of them to tell me that I could not leave the store with both my trade-in device and my new phone, and that I did not have 72 hours to turn it in. Best Buy just lost over $1,000 over this, and I canceled my order. No one seemed to understand or care, even though I had the phone call recorded, having had a feeling this would happen. My primary phone is the device that has to be switched over, and I need time to transfer 23,130 photos/videos and several thousand text messages before I can hand my phone over. That transfer is estimated to take between six and nine hours. This was a waste of fuel and a lot of time already. Having prior management experience, I feel this could have been handled much better, especially since I am initially charged the full retail price of the phone, which is clearly disclosed, and I am not refunded until they verify that my trade-in device matches.