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Frequently Asked Questions About Best Buy Battlefield
How do I check product availability at the Battlefield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Battlefield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Battlefield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Battlefield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4871 reviews)
John T
February 15, 2026
1 out of 5
Went in to look at purchasing a chest freezer. I could not find an associate for about 10 minutes. Went up front and asked for help twice. Waited another 29 minutes in appliances. Went to the computer desk and found 5 employees in blue shirts just standing around talking. I asked for the manager. One of them WAS the manager!! I asked for his name.. Ty “the supervisor”. I asked Ty why I have been waiting for 30 minutes for help but yet he and 4 other employees are just standing around. Ty stated that he just figured I had been helped. I asked Ty to then help me since he didn’t actually make sure I had been helped or taken care of. Ty then told me I could just leave the store since I was obviously upset. I told him I was upset because I just find them goofing around talking. Will be emailing cooperate, I want to talk to his boss.
Response from Best Buy
February 15, 2026
Hey there, John,
We understand your frustrations with not getting support. We would love to hear more about your experience. Please send us a private message on Facebook (https://bby.me/h0d7u1), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #117651".
Amber G
February 15, 2026
5 out of 5
Everyone is always friendly and very helpful!
Ginny K
February 12, 2026
2 out of 5
It’s hard to rank our experience as we were in the store for a good 45 minutes-not one employee approached us. We need to buy a refrigerator today. After walking around trying to find an employee- we left and went and bought a 3k refrigerator at a different store
Larry R
February 11, 2026
1 out of 5
I ordered a tv on 2-10-2026. It was supposed to be delivered on 2-10-2026. I waited all day. I call best buy and they told me it will be delivered that day. Late that night I get a text saying there is a delay. On 2-11-2026 I get another text saying it won't be here until 2-24-2026. That is not exceptable. I won't do business with best buy again.