Frequently Asked Questions About Best Buy Battlefield
How do I check product availability at the Battlefield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Battlefield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Battlefield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Battlefield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4844 reviews)
Lana U
January 05, 2026
5 out of 5
Had a few problems with my iPhone - Geek Squad was prompt in getting me in and fixing the issue. Highly recommend
Rick T
January 04, 2026
1 out of 5
Your website is locking. Wanted to go to the Best Buy in Springfield, but I want to make sure they had what I wanted. And I can get no help. I can't get a number to the store to ask him if they have it. Terrible terrible website.
S
Response from Best Buy
January 04, 2026
We understand the frustration when you are having trouble accessing the information you need on the Best Buy website. For help, please reach out to us in a private message on Facebook (https://bby.me/virixh), Twitter/X (https://bby.me/oh7w0a), or Instagram (https://bby.me/oary2m), and mention your Google review, 100446.
Jason C
January 03, 2026
4 out of 5
Bought an LG TV here just before Christmas.
Customer service was good.
No sales pressure.
Location was busy due to the holiday.
I was asked if I needed help in each department I visited.
New 65in LG TV is great.
Don't judge the picture quality...
I'm not that skilled at photography.
Michelle T
January 03, 2026
5 out of 5
We want to thank Willis he is great!! He is very friendly and went above and beyond!! Thank you Willis for all your help. Michelle and Chris