Best Buy Battlefield

Did research on some digital calendars and decided a brick and mortar business was the best suited solution for me. Walked in, asked front worker where the items were (showed him on my phone) and he directed the wife and I to the back of the store. When we couldn't find it in the general vicinity another associate directed us to the front of the store. After walking around that area a bit, I almost decided to just walk out. But in walks associate Brady. Brady was very charming and somewhat knowledgeable and found the calendars without issue for us. He stuck around and answered some basic questions and the wife and I decided on getting two of them ( $335 ish each). Brady was more than happy to check us out. By this time, Brady, which I can only assume, assumed he had built enough repot with the wife and I and started talking about all things not related to our purchase. When it came time to settle to bill, I declined the surcharge for the protection plans and look at the credit card machine. I notice an additional charge for a membership. When I asked Brady to explain, he did. When I declined and requested he remove the membership subscription (which he added without consent) he looked me straight in the eye and asks "what, you dont like saving money?". This took me aback. When I demanded he remove the charge, he didn't say another word to me and I left with the purchased items. I highly recommend management review this and refresh themselves with RSMo Chapter 407.020 dealing with the Missouri Merchandising Practices Act (MMPA). Who knows how many potential customers have been deceived by this practice and never even realized it.

Fast friendly staff. Pickup order was heavy and staff helped load the item in a cart. They helped me load it in my trunk. Excellent service.

My nephew had put a spyware app on my 95 year old mother's laptop computer which he controlled by another device. The Geek Squad cracked his password, deleted the app, and reset the laptop without lifting any of my mother's saved files and deleted them from his remote devices for a grand total of $30 !!! I highly recommend Best Buy and the Geek Squad !!!

Be prepared to be patient. Something akin to ER waiting room waiting on getting service and repair.