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Frequently Asked Questions About Best Buy Diberville
How do I check product availability at the Diberville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Diberville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Diberville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Diberville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1825 reviews)
Christopher C
July 26, 2026
1 out of 5
Purchased a TV back in November that started having issues. Did all the recommended fixes to no avail. Finally created a service request through Geek Squad. The tech came to our house but the problem couldn’t be replicated, as expected, because it was an intermittent issue. Tech left and later called and told us to bring it to the store where they would most likely conclude it needs replaced. We brought it in last week and was advised that it needed to be sent back to manufacturer to determine if it could be fixed or needed replaced. We were told it would be shipped the next business day, but it has been sitting at the store for a week. My wife went to the store today to ask about it and was told that they hadn’t shipped it because they didn’t have a box for it. When questioned, the tech said she thinks she has a box today (conveniently). My wife asked to speak to a manager and was essentially dismissed and told we just have to wait for the process to complete. He then stated he needed to go because he had other customers to help.
Response from Best Buy
July 26, 2026
Hello Christopher,
Thank you for sharing your review. We can see how frustrating it would be to follow the recommended troubleshooting steps, schedule service, bring the TV to the store based on guidance provided, and then encounter unexpected delays and limited communication regarding the repair process. We also understand your concerns about the conflicting information you received and your interaction when attempting to get an update from store leadership.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/IGOIvM)
- Twitter/X (https://bby.me/7XUHCO)
- Instagram (https://bby.me/zLuNlm)
When reaching out, please reference your Google Review 193677.
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roger w
July 08, 2026
5 out of 5
Very friendly and very knowledgeable in helping me with my computer. I highly recommend
Samio S
June 21, 2026
5 out of 5
Nice customer service🙏🏼
Anthony S
May 27, 2026
5 out of 5
Memorial weekend had some great sales. Went looking for a fridge and left with that and a big screen tv. Staff was excellent, friendly and helpful even with us keeping them 10 minutes after close. Highly recommend.